Common use of Error Procedures Clause in Contracts

Error Procedures. CiteRight will correct Errors reported by a Customer according to the procedures set forth herein. Newly received cases will be assessed through discussions with the Customer to confirm that they fulfill the criteria, and may be downgraded in priority if they do not. ● Priority 1 Errors: CiteRight will assign one or more engineers, as determined by the level of care selected by the Customer, to attempt to replicate the Error. If the Error can be replicated, CiteRight will: (1) commence work to provide the Customer with a Fix and (2) provide the Customer with periodic reports on the status of such a Fix. CiteRight will use commercially reasonable efforts to (a) deliver a Fix to the Customer, and (b) with regard to Software, correct such Error in a future version of the latest Supported Release.