Error Reporting. You may contact OANDA by telephone at 0 (000) 000-0000 during regular business hours, by email at xxxxxxxxx@xxxxx.xxx or by post at 000 Xxxxxxxx, 00xx Xxxxx, Xxx Xxxx, XX 00000, if you think your Transaction History is wrong or if you need more information about any Transaction listed in your Transaction History. OANDA must hear from you no later than fifteen (15) calendar days after the date on which the problem or error first appeared in your Transaction History. When you contact OANDA you must: (a) provide your name and Account number; (b) describe the error, or Transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need information; and (c) provide the dollar amount of the suspected error. If you provide this information orally, OANDA may require that you send your complaint or question in writing within ten (10) Business Days. OANDA will determine whether an error occurred within ten (10) Business Days after hearing from you and will correct any error promptly. If more time is needed, however, OANDA may take up to forty-five (45) calendar days to investigate your complaint or question. If OANDA asks you to put your complaint or question in writing and OANDA does not receive it within ten (10) Business Days, OANDA will conclude that the transaction in question is correct and no error was reported. If OANDA decides that there is no error, OANDA will send you a written explanation.
Appears in 5 contracts
Samples: Customer Agreement, Customer Agreement, Customer Agreement
Error Reporting. You may contact OANDA by telephone at 0 (000) 000-0000 during regular business hours, by email at xxxxxxxxx@xxxxx.xxx or by post at to 000 XxxxxxxxXxxx Xxxxxx Xxxx, 00xx Xxxxx0xx xxxxx, Xxx Xxxx00, XX 00000Xxxxxxx, Xxxxxxx X0X 0X0 if you think your Transaction History is wrong or if you need more information about any Transaction listed in your Transaction History. OANDA must hear from you no later than fifteen thirty (1530) calendar days after the date on which the problem or error first appeared in your Transaction History. When you contact OANDA you must:
(a) provide your name and Account number;
(b) describe the error, or Transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need information; and
(c) provide the dollar amount of the suspected error. If you provide this information orally, OANDA may require that you send your complaint or question in writing within ten (10) Business Days. OANDA will determine whether an error occurred within ten (10) Business Days after hearing from you and will correct any error promptly. If more time is needed, however, OANDA may take up to forty-five (45) calendar days to investigate your complaint or question. If OANDA asks you to put your complaint or question in writing and OANDA does not receive it within ten (10) Business Days, OANDA will conclude that the transaction in question is correct and no error was reported. If OANDA decides that there is no error, OANDA will send you a written explanation.
Appears in 3 contracts
Samples: Customer Agreement, Fxtrade Customer Agreement, Customer Agreement
Error Reporting. You may contact OANDA by telephone at 0 (000) 000+00-0000-0000 during regular business hours, by email at xxxxxxxxx@xxxxx.xxx or by post at 000 00 Xxxxxxx Xxxx, #00-00 XXX Xxxxxxxx, 00xx Xxxxx, Xxx Xxxx, XX 00000Xxxxxxxxx 000000, if you think your Transaction History is wrong or if you need more information about any Transaction listed in your Transaction History. OANDA must hear from you no later than fifteen (15) calendar days after the date on which the problem or error first appeared in your Transaction History. When you contact OANDA you must:
(a) provide your name and Account number;
(b) describe the error, or Transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need information; and
(c) provide the dollar amount of the suspected error. If you provide this information orally, OANDA may require that you send your complaint or question in writing within ten (10) Business Days. OANDA will determine whether an error occurred within ten (10) fourteen Business Days after hearing from you and will correct any error promptly. If more time is needed, however, OANDA may take up to forty-five (45) calendar days to investigate your complaint or question. If OANDA asks you to put your complaint or question in writing and OANDA does not receive it within ten (10) Business Days, OANDA will conclude that the transaction in question is correct and no error was reported. If OANDA decides that there is no error, OANDA will send you a written explanation.
Appears in 1 contract
Samples: Fxtrade Customer Agreement
Error Reporting. You may contact OANDA by telephone at 0 (000) 000-0000 during regular business hours, by email at xxxxxxxxx@xxxxx.xxx or by post at to 000 XxxxxxxxXxxx Xxxxxx Xxxx, 00xx XxxxxXxxxx 000, Xxx Xxxx00, XX 00000Xxxxxxx, Xxxxxxx X0X 0X0 if you think your Transaction History is wrong or if you need more information about any Transaction listed in your Transaction History. OANDA XXXXX must hear from you no later than fifteen thirty (1530) calendar days after the date on which the problem or error first appeared in your Transaction History. When you contact OANDA you must:
(a) provide your name and Account number;
(b) describe the error, or Transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need information; and
(c) provide the dollar amount of the suspected error. If you provide this information orally, OANDA may require that you send your complaint or question in writing within ten (10) Business Days. OANDA will determine whether an error occurred within ten (10) Business Days after hearing from you and will correct any error promptly. If more time is needed, however, OANDA may take up to forty-five (45) calendar days to investigate your complaint or question. If OANDA asks you to put your complaint or question in writing and OANDA XXXXX does not receive it within ten (10) Business Days, OANDA XXXXX will conclude that the transaction in question is correct and no error was reported. If OANDA XXXXX decides that there is no error, OANDA will send you a written explanation.
Appears in 1 contract
Samples: Customer Agreement