Error Reporting. Proper notice shall include prompt telephonic and written (either via e-mail or postal mail) notice to ImageSoft of any alleged Error. If requested by ImageSoft, Customer agrees to provide written documentation of Errors to substantiate the Errors and to otherwise assist ImageSoft in the detection, verification and correction of said Errors. ImageSoft will use its commercial reasonable judgment to determine if an Error exists. If ImageSoft determines that a new Error exists, ImageSoft will assign an Error Tracking Number (“ETN”) to the Error and provide this to the Customer. A NOTIFICATION OF ANY KIND DOES NOT BECOME AN “ERROR”, AS DEFINED WITHIN THIS AGREEMENT, UNTIL AN ERROR TRACKING NUMBER IS ASSIGNED BY IMAGESOFT.
Appears in 4 contracts
Samples: Master and System Maintenance Agreement, Master and System Maintenance Agreement, Master and System Maintenance Agreement
Error Reporting. Proper notice shall include prompt telephonic and written (either via e-mail or postal mail) notice to ImageSoft of any alleged Error. If requested by ImageSoft, Customer agrees to provide written documentation of Errors to substantiate the Errors and to otherwise assist ImageSoft in the detection, verification and correction of said Errors. ImageSoft will use its commercial reasonable judgment to determine if an Error exists. If ImageSoft determines that a new Error exists, ImageSoft will assign an Error Tracking Number (“ETN”) to the Error and provide this to the Customer. A NOTIFICATION OF ANY KIND DOES NOT BECOME AN “ERROR”, AS DEFINED WITHIN THIS AGREEMENT, UNTIL AN ERROR TRACKING NUMBER IS ASSIGNED BY IMAGESOFT.IMAGESOFT.
Appears in 2 contracts
Samples: Master and System Maintenance Agreement, Addendum to Agreement