Error Resolution Procedure. In case of errors or questions about your card, contact us as soon as you can if you think an error has occurred on your Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling TransCard Customer Service at 0-000-000-0000 or writing TransCard Customer Service at 0000 Xxxxxxx Xx., Suite 200, Chattanooga, TN 37421. You will need to tell us: (i) your name and the Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call TransCard Customer Service at 0-000-000-0000.
Appears in 4 contracts
Samples: Gift Cardholder Agreement, Cardholder Agreement, Cardholder Agreement
Error Resolution Procedure. In case of errors or questions about your card, contact us as soon as you can can, if you think an error has occurred on your Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling TransCard Customer Service at 0-000-000-0000 or writing TransCard Customer Service at 0000 Xxxxxxx Xx., Suite 200, Chattanooga, TN 37421. You will need to tell us: (i) your name and the Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call TransCard Customer Service at 0-000-000-0000.
Appears in 2 contracts
Samples: Cardholder Agreement, Cardholder Agreement
Error Resolution Procedure. In case of errors or questions about your card, contact us as soon as you can if you think an error has occurred on your Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling TransCard Customer Service at 0-000-000-0000 or writing TransCard Customer Service at 0000 Xxxxxxx Xx.Xxxxxxxxxx Xxxxxxx, Suite 200Xxxxx 000, ChattanoogaXxxxxxxxxxx, TN 37421XX 00000. You will need to tell us: (i) your name and the Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call TransCard Customer Service at 0-000-000-0000.
Appears in 1 contract
Samples: Cardholder Agreement
Error Resolution Procedure. In case of errors or questions about your card, contact us as soon as you can if you think an error has occurred on your Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling TransCard Customer Service at 0-000-000-0000 or writing TransCard Customer Service at 0000 Xxxxxxx Xx.Xxxxxxxxxx Xxxxxxx, Suite 200Xxxxx 000, ChattanoogaXxxxxxxxxxx, TN 37421XX 00000. You will need to tell us: (i) your name and the Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call TransCard Customer Service at 0-000-000-0000.decide
Appears in 1 contract
Samples: Cardholder Agreement
Error Resolution Procedure. In case of errors or questions about your cardCard, contact us as soon as you can if you think an error has occurred on your Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling TransCard Customer Service at 0-000-000-0000 or writing TransCard Customer Service at 0000 Xxxxxxx Xx.Xxxxxxxxxx Xxxxxxx, Suite 200Xxxxx 000, ChattanoogaXxxxxxxxxxx, TN 37421XX 00000. You will need to tell us: (i) your name and the Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call TransCard Customer Service at 0-000-000-0000.
Appears in 1 contract
Samples: Cardholder Agreement
Error Resolution Procedure. In case of errors or questions about your card, contact us as soon as you can if you think an error has occurred on your Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling TransCard Customer Service at 01-000800-000-0000 707- 0180 or writing TransCard Customer Service at 0000 Xxxxxxx Xx.Xxxxxxxxxx Xxxxxxx, Suite 200Xxxxx 000 Xxxxxxxxxxx, Chattanooga, TN 37421XX 00000. You will need to tell us: (i) your name and the Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call TransCard Customer Service at 0-000-000-0000.
Appears in 1 contract
Samples: Cardholder Agreement
Error Resolution Procedure. In case of errors or questions about your cardelectronic transfers, contact telephone us at +0 (000) 000 0000 or write us at: ABANCA USA, Florida Branch of ABANCA Corporación Bancaria, S.A., 0000 Xxxxxxxx Xxxxxx, Xxxxx 0000, Xxxxx, Xxxxxxx 00000, Attention: Customer Service, as soon as you can can, if you think an error has occurred your statement or receipt is wrong or if you need more information about a transfer listed on your Cardthe statement or receipt. We must allow hear from you to report an error until 60 no later than sixty (60) calendar days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history statement on which the problem or error appeared. You may request a written history of your transactions at any time by calling TransCard Customer Service at 0-000-000-0000 or writing TransCard Customer Service at 0000 Xxxxxxx Xx., Suite 200, Chattanooga, TN 37421. You will need to tell us:
(i) Tell us your name and the Card Account number; .
(ii) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there it is an error, and error or why you need more information.
(iii) Tell us the dollar amount involved; and (iii) approximately when of the error took placesuspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not credit your CardAccount. For errors involving new Cardsaccounts, point-of-sale, or foreign-foreign- initiated transactions, we may take up to 90 ninety (90) calendar days to investigate your complaint or question. For new CardsAccounts, we may take up to 20 twenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call TransCard Customer Service at 0-000-000-0000.three
Appears in 1 contract
Samples: Universal Account Agreement