Errors and Adjustments. In case of errors or questions regarding transactions through the Service, contact us as soon as possible at (000)000-0000 or (000)000-0000, or write us at Xxxxxx State Bank, P O Box 511, Fowler, Indiana 47944. We must hear from you no later than 60 days after we sent the first account statement on which the problem or error appeared. Please provide us with (i) your name and account number (if any), (ii) a description of the error or the transfer you are unsure about and an explanation of why you believe it is an error or why you need more information, and (iii) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we conduct this investigation, we will provisionally credit your account within 10 business days for the amount you think is in error, less any customer liability, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If a notice of error involves an electronic fund transfer that occurred within 30 days after the first deposit to the Account was made, the applicable time periods for the action shall be 20 business days in place of 10 business days.
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Samples: Online Banking Agreement, Online Banking Agreement, Online Banking Agreement
Errors and Adjustments. In case of errors or questions regarding transactions through the ServiceProgram, contact us telephone the Bank at 1-800- 368-8894 during regular business hours, or stop by your branch, as soon as possible at (000)000-0000 you can if you think your statement is wrong or (000)000-0000, or write us at Xxxxxx State Bank, P O Box 511, Fowler, Indiana 47944if you need more information about a transfer listed on the account statement. We The Bank must hear from you no later than 60 days after we sent the first account statement on which the problem or error appearedappeared was sent to you. Please provide us the Bank with (i) your name and account number (if any)number, (ii) a description of the error or the transfer you are unsure about and an explanation of why you believe it is an error or why you need more information, and (iii) the date and dollar amount of the suspected error. If you tell us orallythe Bank verbally, we the Bank may require that you send us in your complaint or question in writing within 10 business days. We The Bank will determine whether an error occurred within 10 business days after we hear the Bank has heard from you and will correct any error promptly. If we need more timetime is needed, however, we the Bank may take up to 45 days to investigate your complaint or question. If we conduct this investigationan investigation is conducted, we the Bank will provisionally credit your account within 10 business days for the amount you think believe is in error, less any customer liability, so that you will have the use of the money during the time it takes us to complete our the investigation. If we ask the Bank asks you to put your complaint or question in writing and we do it is not receive it received within 10 business days, we the Bank may not credit your account. We The Bank will tell you the results within 3 business days after completing our the investigation. If we decide the Bank decides that there was no error, we you will send you receive a written explanation. You may ask for copies of the documents that we the Bank used in our the investigation. If a notice of error involves an electronic fund funds transfer that occurred within 30 days after the first deposit to the Account was made, the applicable time periods for the action shall be 20 business days in place of 10 business days.
Appears in 1 contract
Samples: Online Banking Agreement
Errors and Adjustments. In case of errors or questions regarding transactions through the Service, contact us as soon as possible at (000)000-0000 or (000)000-0000, or write us at Xxxxxx State Bank, P O Box 511, Fowler, Indiana 47944. We must hear from you no later than 60 days after we sent the first account statement on which the problem or error appeared. Please provide us with (i) your name and account number (if any), (ii) a description of the error or the transfer you are unsure about and an explanation of why you believe it is an error or why you need more information, and (iii) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we conduct this investigation, we will provisionally credit your account within 10 business days for the amount you think is in error, less any customer liability, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, days we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If a notice of error involves an electronic fund transfer that occurred within 30 days after the first deposit to the Account was made, the applicable time periods for the action shall be 20 business days in place of 10 business days.
Appears in 1 contract
Samples: Ez Access Internet Banking Agreement
Errors and Adjustments. In case of errors or questions regarding transactions through the Service, contact telephone us as soon as possible at (000)000000-000-0000 or (000)000-0000during regular business hours, or write us at Xxxxxx State First Community Bank, P O Box 511, Fowler, Indiana 47944as soon as you can if you think your statement is wrong or if you need more information about a transfer listed on the account statement. You may also contact us on the Web: xxxx@xxxxxx.xxx. We must hear from you no later than 60 days after we sent the first account statement on which the problem or error appeared. Please provide us with (i) your name and account number (if any), (ii) a description of the error or the transfer you are unsure about and an explanation of why you believe it is an error or why you need more information, and (iii) the dollar amount of the suspected error. .If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we conduct this investigation, we will provisionally credit your account within 10 business days for the amount you think is in error, less any customer liability, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. .We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If a notice of error involves an electronic fund transfer that occurred within 30 days after the first deposit to the Account was made, the applicable time periods for the action shall be 20 business days in place of 10 business days.
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