Event Notification. NAC shall provide initial notice to a designated Customer’s representative by telephone, e-mail, pager or comparable notification service within one (1) hour of NAC becoming aware of an event that has caused or may cause an Unscheduled Outage. In the event Customer first becomes aware of such event, Customer shall promptly provide initial notice to NAC via the Network Operations Center (NOC) Number (970) 000-0000. The NOC is staffed 24 x 7 x 365. Items of a non critical nature can also be emailed to the NOC at netxxxx@xxx.xxx. Xll emails to this address will be tracked with a ticket number. Status reports about the event will continue on the hour until either the event has been resolved or both NAC and the Customer have determined a course of action that does not require continued notification.
Appears in 1 contract
Samples: Network Access and Data Center Services Agreement (Answers CORP)
Event Notification. NAC shall provide initial notice to a designated Customer’s representative by telephone, e-mail, pager or comparable notification service within one (1) hour of NAC becoming aware of an event that has caused or may cause an Unscheduled Outage. In the event Customer first becomes aware of such event, Customer shall promptly provide initial notice to NAC via the Network Operations Center (NOC) Number (970) 000-0000. The NOC is staffed 24 x 7 x 365. Items of a non critical nature can also be emailed to the NOC at netxxxx@xxx.xxx. Xll emails to this address will be tracked with a ticket number. Status reports about the event will continue on the hour until either the event has been resolved or both NAC and the Customer have determined a course of action that does not require continued notification.
Appears in 1 contract
Samples: Network Access and Data Center Services Agreement (Answers CORP)
Event Notification. NAC shall provide initial notice to a designated Customer’s representative by telephone, e-mail, pager or comparable notification service within one (1) hour of NAC becoming aware of an event that has caused or may cause an Unscheduled Outage. In the event Customer first becomes aware of such event, Customer shall promptly provide initial notice to NAC via the Network Operations Center (NOC) Number (970000) 000-0000. The NOC is staffed 24 x 7 x 365. Items of a non critical nature can also be emailed to the NOC at netxxxx@xxx.xxxxxxxxxx@xxx.xxx. Xll All emails to this address will be tracked with a ticket number. Status reports about the event will continue on the hour until either the event has been resolved or both NAC and the Customer have determined a course of action that does not require continued notification.
Appears in 1 contract
Samples: Network Access and Data Center Services Agreement (Answers CORP)
Event Notification. NAC shall provide initial notice to a designated Customer’s representative by telephone, e-mail, pager or comparable notification service within one (1) hour of NAC becoming aware of an event that has caused or may cause an Unscheduled Outage. In the event Customer first becomes aware of such event, Customer shall promptly provide initial notice to NAC via the Network Operations Center (NOC) Number (970000) 000-0000. The NOC is staffed 24 x 7 x 365. Items of a non critical nature can also be emailed to the NOC at netxxxx@xxx.xxxxxxxxxx@xxx.xxx. Xll All emails to this address will be tracked with a ticket number. Status reports about the event will continue on the hour until either the event has been resolved or both NAC and the Customer have determined a course of action that does not require continued notification.
Appears in 1 contract
Samples: Network Access and Data Center Services Agreement (Answers CORP)