Common use of Exclusions and Restrictions Clause in Contracts

Exclusions and Restrictions. ISC shall have no obligation of any kind to provide Support and Maintenance Services for issues or problems of any kind caused by or arising out of any of the following circumstances: (i) accidents, hardware malfunction, abuse or improper use; (ii) Your own negligence or fault or breach of the License Agreement; (iii) modifications or alterations to the Software or add-on(s) not made by ISC or made without ISC’s prior written consent; (iv) use of the Software or add-on(s) not authorized in the License Agreement or other than in accordance with the operating specifications described in the then-current documentation for the Software or add-on(s); (v) the installation of hardware, drivers or software not compatible with the Software or add-on(s) or not supported by ISC or for which ISC is not responsible under this Agreement; (vi) issues regarding the interoperability of the Software or add-on(s) with any third party products or (vii) issues based on sources of input that are initially foreseen to not adhere to the operating specifications in the then-current documentation for the Software or add-on(s). Unless otherwise agreed in writing, Support and Maintenance Services shall be delivered in English. Support and Maintenance Services will be provided by ISC through its Belgian affiliate company iText Software BVBA via e-mail and web portal (JIRA) and only on Business Days.

Appears in 1 contract

Samples: Itext Support and Maintenance Agreement

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Exclusions and Restrictions. ISC shall have no obligation of any kind to provide Support and Maintenance Services for issues or problems of any kind caused by or arising out of any of the following circumstances: (i) accidents, hardware malfunction, abuse or improper use; (ii) Your own negligence or fault or breach of the License AgreementAgreement or Addendum 1; (iii) modifications or alterations to the Software or addAdd-on(sOn(s) not made by ISC or made without ISC’s prior written consent; (iv) use of the Software or add-on(sAdd- On(s) not authorized in the License Agreement or Addendum 1 or other than in accordance with the operating specifications described in the then-current documentation for the Software or addAdd-on(sOn(s); (v) the installation of hardware, drivers or software not compatible with the Software or addAdd-on(sOn(s) or not supported by ISC or for which ISC is not responsible under this AgreementAddendum 2; (vi) issues regarding the interoperability of the Software or addAdd-on(sOn(s) with any third party products or (vii) issues based on sources of input that are initially foreseen to not adhere to the operating specifications in the then-current documentation for the Software or addAdd-on(sOn(s). Unless otherwise agreed in writing, Support and Maintenance Services shall be delivered in English. Support and Maintenance Services will be provided by ISC through its Belgian affiliate company iText Software BVBA via e-mail and web portal (JIRA) and only on Business Days.

Appears in 1 contract

Samples: License Agreement

Exclusions and Restrictions. ISC ISB shall have no obligation of any kind to provide Support and Maintenance Services for issues or problems of any kind caused by or arising out of any of the following circumstances: (i) accidents, hardware malfunction, abuse or improper use; (ii) Your own negligence or fault or breach of the License AgreementAgreement or Addendum 1; (iii) modifications or alterations to the Software or addAdd-on(sOn(s) not made by ISC ISB or made without ISCISB’s prior written consent; (iv) use of the Software or add-on(sAdd- On(s) not authorized in the License Agreement or Addendum 1 or other than in accordance with the operating specifications described in the then-current documentation for the Software or addAdd-on(sOn(s); (v) the installation of hardware, drivers or software not compatible with the Software or addAdd-on(sOn(s) or not supported by ISC ISB or for which ISC ISB is not responsible under this AgreementAddendum 2; (vi) issues regarding the interoperability of the Software or addAdd-on(sOn(s) with any third party products or (vii) issues based on sources of input that are initially foreseen to not adhere to the operating specifications in the then-current documentation for the Software or addAdd-on(sOn(s). Unless otherwise agreed in writing, Support and Maintenance Services shall be delivered in English. Support and Maintenance Services will be provided by ISC through its Belgian affiliate company iText Software BVBA ISB via e-mail and web portal (JIRA) and only on Business Days.

Appears in 1 contract

Samples: License Agreement

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Exclusions and Restrictions. ISC ISA shall have no obligation of any kind to provide Support and Maintenance Services for issues or problems of any kind caused by or arising out of any of the following circumstances: (i) accidents, hardware malfunction, abuse or improper use; (ii) Your own negligence or fault or breach of the License AgreementAgreement or Addendum 1; (iii) modifications or alterations to the Software or addAdd-on(sOn(s) not made by ISC ISA or made without ISCISA’s prior written consent; (iv) use of the Software or add-on(sAdd- On(s) not authorized in the License Agreement or Addendum 1 or other than in accordance with the operating specifications described in the then-current documentation for the Software or addAdd-on(sOn(s); (v) the installation of hardware, drivers or software not compatible with the Software or addAdd-on(sOn(s) or not supported by ISC ISA or for which ISC ISA is not responsible under this AgreementAddendum 2; (vi) issues regarding the interoperability of the Software or addAdd-on(sOn(s) with any third party products or (vii) issues based on sources of input that are initially foreseen to not adhere to the operating specifications in the then-current documentation for the Software or addAdd-on(sOn(s). Unless otherwise agreed in writing, Support and Maintenance Services shall be delivered in English. Support and Maintenance Services will be provided by ISC ISA through its Belgian affiliate company iText Software BVBA via e-mail and web portal (JIRA) and only on Business Days.

Appears in 1 contract

Samples: License Agreement

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