Support Plan. Inriver will provide support for the Service in accordance with the Inriver Support Plan on xxx.xxxxxxx.xxx/xxx/xxxxxxxxxxx.
Support Plan. Unit members involuntarily transferred to teach in a credential area they have not taught in the past five (5) years, or who are being moved more than two (2) grade levels, shall be entitled to request a support plan in accordance with Section 8.17.2.
Support Plan. BetterUp will provide all necessary resources to support troubleshooting and implementation of the BetterUp Platform. When Company or a User reports to BetterUp an Error with the BetterUp Platform, BetterUp will assign the Error a priority level and provide the Company or User an Initial Response and Resolution as set forth in the table below. Priority 1 Business Critical Within 2 hours 72 hours Priority 2 Degraded Services Within 4 hours 72 hours Priority 3 General Issues Within 12 hours - Priority 4 Low Priority Within 24 hours - Priority 1 - Business Critical: This status only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in non-production environments.
Support Plan. 2.1 The Column Continuous Support Plan ensures that customers receive prompt and effective resolution of problems or questions that prevent them from making effective use of their Software. Customer Support requests submitted pursuant to the Column Continuous Support plan and on the Quote will be subject to Column’s Criteria for Escalation on Appendix A, and the response times below.
2.2 Response Times. Customer Support Offering Hours of Operation Initial Response Goals Available with the Purchase of: Column Continuous Support Continuous Hours for Critical Production Issues 24 hours x 7 days (Includes published holidays) Critical = 1 Hour High = 1 Business Hours Medium = 1 Business Hours Low = 1 Business Hours + Service management products + System Management products***
Support Plan. The Contractor shall develop a Support Plan which details the organization and activities necessary to provide support for Chipset.
Support Plan. For FLVS Hosted Courseware Packages, as described in Section 2 of the Supplement, access to FLVS’s Support Plan is included in the price of the Licensed Product. For Client Hosted Courses, as described in Section 3 of the Supplement, FLVS offerstwo kinds of product models with regard to support: those models for which support is included with the annual licensing fee and those models that require a support plan at an additional cost. The Order Documentation will include specific information on the license model and whether support is included with the license fee or is available at an additional cost. The Support Plan may be renewed annually at FLVS’s then- current rates for as long as FLVS continues to offer the plan. Plan prices and terms may vary depending on the Customer/Licensee’s chosen deployment method. Support Plan includes call center support and Updates, as described below. The plan is also subject to the exclusions and Customer/Licensee responsibilities described below.
2.1 Call Center Support. Call center support services are limited to Monday through Friday, during FLVS’s normal business hours, exclusive of FLVS holidays. Call center support services include a variety of methods of contact, including telephone, and online help ticket submission. Call center support services for Licensed Product are limited to program administrative and technical staff. Call center support is not available to Customer/Licensee’s teachers, students, or student parents or guardians except for Global School Courses. Call center support is limited to support for technical issues that Customer/Licensee experiences in use of a Licensed Product. Call center support is not a substitute for training, nor is it intended to provide curriculum or other instructional support (e.g., suggestions for how best to teach a topic in a virtual environment). Customer/Licensee personnel with such questions should contact FLVS regarding potential professional development options.
Support Plan. 2.1. NSB offers Support Services under Gold or Platinum Plan (each a "Plan"), and Customer may choose to receive Support Services under any such Plan, subject to its payment of the applicable Support Services Fee (defined below). As of the Effective Date, Customer is electing to obtain Support Services under the one of the agreed Plans.
2.2. Customer may change to a different Plan at any time during the Term (defined below) by notifying NSB in writing, subject to its payment of the additional applicable Support Services Fee, if any, for the new Plan.
2.3. Customer acknowledges that the features of a Plan may be varied by NSB from time to time. The then-current Plan features, as displayed at xxxx://xxx.xxxxxxxxxx.xxx/support, as of the date of each Renewal Term (defined below) will apply for that Renewal Term.
Support Plan. 5.1 The Council’s Support Plan shall include the Service User’s personal details and assessed needs and shall identify goals for the care and support, including personal, social and emotional needs; and shall include any other information that may be required by the Service Provider for the delivery of care to the Service User.
Support Plan. 9.1 The provider is expected to develop a person centred support/care plan that forms the basis of their support to the individual and describes how the agreed outcomes are to be delivered. This will be written in consultation with the individual, family members, advocates and brokers.
9.2 The Provider will ensure that Person Centred reviews take place on a regular basis, at last 6 monthly and that as a minimum they cover the following: • What is working • What is not working • What is important to the individual to enable them to achieve their preferred outcomes and to lead rewarding and fulfilling lives • What is important for the Service User in order to keep them safe and well • Review of outcomes and measurement of progress and change • Level of support required and whether this can be reduced.
9.3 Following a review the Service Provider will agree a new care plan and outcomes with the individual and his/her family if appropriate
9.4 The provider shall inform the Council of the need to review the care and support plan if there is a material change in the service users needs or in the way that a service user would prefer to have their service provided. Any deviation from the package that is unplanned, either an increase or decrease in the hours that should be provided should be notified to the Council within 48 hours. An example may be where a Services User is unwell and unable to attend their usual day time activity resulting in the need for increased staffing.
Support Plan. All balance has to be paid out by the end of the semester term. To support with their tuition, you agree to pay OHC under the following terms: (check one) ☐ - Option 1: Commit to pay off the balance in full amount of on ☐ - Option 2: Commit to make a monthly support of $ for months starting on ☐ - Option 3: Other. (please explain)
