Support Plan Sample Clauses
Support Plan. Inriver will provide support for the Service in accordance with the Inriver Support Plan on xxx.xxxxxxx.xxx/xxx/xxxxxxxxxxx.
Support Plan. Unit members involuntarily transferred to teach in a credential area they have not taught in the past five (5) years, or who are being moved more than two (2) grade levels, shall be entitled to request a support plan in accordance with Section 8.17.2.
Support Plan. BetterUp will provide all necessary resources to support troubleshooting and implementation of the BetterUp Platform. When Company or a User reports to BetterUp an Error with the BetterUp Platform, BetterUp will assign the Error a priority level and provide the Company or User an Initial Response and Resolution as set forth in the table below. Priority 1 Business Critical Within 2 hours 72 hours Priority 2 Degraded Services Within 4 hours 72 hours Priority 3 General Issues Within 12 hours - Priority 4 Low Priority Within 24 hours - Priority 1 - Business Critical: This status only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in non-production environments.
Support Plan. The Contractor shall develop a Support Plan which details the organization and activities necessary to provide support for Chipset.
Support Plan. 2.1 The Column Continuous Support Plan ensures that customers receive prompt and effective resolution of problems or questions that prevent them from making effective use of their Software. Customer Support requests submitted pursuant to the Column Continuous Support plan and on the Quote will be subject to Column’s Criteria for Escalation on Appendix A, and the response times below.
2.2 Response Times. Customer Support Offering Hours of Operation Initial Response Goals Available with the Purchase of: Column Continuous Support Continuous Hours for Critical Production Issues 24 hours x 7 days (Includes published holidays) Critical = 1 Hour High = 1 Business Hours Medium = 1 Business Hours Low = 1 Business Hours + Service management products + System Management products***
Support Plan. For FLVS Hosted Courseware Packages, as described in Section 2 of the Supplement, access to FLVS’s Support Plan is included in the price of the Licensed Product. For Client Hosted Courses, as described in Section 3 of the Supplement, FLVS offers two kinds of product models with regard to support: those models for which support is included with the annual licensing fee and those models that require a support plan at an additional cost. The Order Documentation will include specific information on the license model and whether support is included with the license fee or is available at an additional cost. The Support Plan may be renewed annually at FLVS’s then- current rates for as long as FLVS continues to offer the plan. Plan prices and terms may vary depending on the Customer/Licensee’s chosen deployment method. Support Plan includes call center support and Updates, as described below. The plan is also subject to the exclusions and Customer/Licensee responsibilities described below.
2.1 Call Center Support. Call center support services are limited to Monday through Friday, during FLVS’s normal business hours, exclusive of FLVS holidays. Call center support services include a variety of methods of contact, including telephone, and online help ticket submission. Call center support services for Licensed Product are limited to program administrative and technical staff. Call center support is not available to Customer/Licensee’s teachers, students, or student parents or guardians except for Global School Courses. Call center support is limited to support for technical issues that Customer/Licensee experiences in use of a Licensed Product. Call center support is not a substitute for training, nor is it intended to provide curriculum or other instructional support (e.g., suggestions for how best to teach a topic in a virtual environment). Customer/Licensee personnel with such questions should contact FLVS regarding potential professional development options.
Support Plan. The following services will be available to customers: Yes No Method development x Application assistance and troubleshooting x HW support x HW support online x SW support x SW support online x Other: S1 Exhibit E306 VALUE ADDED RESELLER BUSINESS PLAN LSCA PRODUCTS
Support Plan. For an additional cost, Customer may elect to choose a support plan as described on the PubNub Pricing Page. Please contact xxxxxxx@xxxxxx.xxx to add a Support Plan to your PubNub Service Selection.
Support Plan. COUNTY may access support through the customer support portal or by calling 000-000-0000 during normal business hours. Normal business hours are between 7 a.m. and 7 p.m. (Central Time), Monday through Friday, excluding national and COMPANY holidays. The total number of COMPANY holidays is not to exceed ten (10) days per year. For after-hours contacts, COMPANY will provide two (2) emergency contact numbers.
1. Service includes all of the following:
a. Access to support service through customer support portal or after-hours phone number;
b. Access to support services by up to three (3) designated COUNTY contacts; and
c. Access to available Update Release documentation.
2. Web access provides the following:
a. Submitting Program inquiries or reporting Program problems;
b. Access to Program technical tips;
c. Access to Program problem and solution list(s);
d. Access to available Patches;
e. Review issue and status; and
f. Review maintenance contract status.
Support Plan. Symantec and Intel will establish a mutually agreed upon support plan including contacts, escalation procedures between the companies, training schedules, and customer hand-off guidelines and both Parties will make reasonable efforts to execute on such plan.