Common use of Factory Hardware Repair Clause in Contracts

Factory Hardware Repair. In the event that a hardware defect cannot be remedied through an Advance Exchange Hardware Replacement, Grass Valley will repair the affected Covered Equipment at one of its authorized service centers at its discretion. Customer shall bear the risk of loss or damage while the affected Covered Equipment is in transit from Customer to Grass Valley’s service center. Grass Valley shall bear the risk of loss or damage while the repaired Covered Equipment is in transit from Grass Valley to Customer. For Eligible Cameras (as defined hereafter) that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, Grass Valley may provide a Loaner Camera during factory repair. Grass Valley eligible camera head and adapter pairs are: Xxxxx 00, Xxxxx 00, XXX00, XXX00, LDX 86, and LDX86N (“Eligible Cameras”). This Loaner Camera (as defined hereafter) option is not available in the following countries: Argentina, Aruba, Bolivia, Brazil, Chile, China, Columbia, Ecuador, Guyana, India, Malaysia, Paraguay, Peru, Qatar, Russia, Suriname, Uruguay, and Venezuela. For Eligible Cameras that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, in the event a factory repair is required, Grass Valley agrees to loan Customer a comparable camera head and/or adapter (the “Loaner Camera”) for Customer’s exclusive use while the Customer-owned camera head and/or adapter are being repaired by Grass Valley. Grass Valley will ship the Loaner Camera within 24 hours after Customer provides confirmation of shipment to Grass Valley’s authorized service center for the Customer-owned camera head and/or adapter. Customer will ship the Loaner Camera back to Grass Valley within 72 hours after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer. If Customer fails to return the Loaner Camera within such 72 hours, Customer agrees to pay a rental fee of USD$800 per calendar day to Grass Valley for every day of delay in excess of the 72 hour period. Customer agrees to return the Loaner Camera to Grass Valley in the same condition as Customer received it. In the event Customer returns the Loaner Camera damaged, or in the event Customer fails to return the Loaner Camera (including options and accessories) within 30 days after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer, Grass Valley may, in addition to all other remedies provided by law, invoice Customer for the full replacement value of the Loaner Camera and Customer agrees to pay such invoice within 30 days. 8.5 Replacement Products, parts and components provided pursuant to this section are warranted to be free from defects in materials and workmanship under normal authorized use consistent with the product instructions for a period ninety (90) days from shipment of the part or component, or the remainder of the applicable Support Agreement term, whichever is longer.

Appears in 6 contracts

Samples: Support Agreement, Support Agreement, Support Agreement

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Factory Hardware Repair. In the event that a hardware defect cannot be remedied through an Advance Exchange Hardware Replacement, Grass Valley will repair the affected Covered Equipment at one of its authorized service centers at its discretion. Customer shall bear the risk of loss or damage while the affected Covered Equipment is in transit from Customer to Grass Valley’s service center. Grass Valley shall bear the risk of loss or damage while the repaired Covered Equipment is in transit from Grass Valley to Customer. For Eligible Cameras (as defined hereafter) that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, Grass Valley may provide a Loaner Camera during factory repair. Grass Valley eligible camera head and adapter pairs are: Xxxxx 00, Xxxxx 00, XXX00, XXX00, LDX 86, and LDX86N (“Eligible Cameras”). This Loaner Camera (as defined hereafter) option is not available in the following countries: Argentina, Aruba, Bolivia, Brazil, Chile, China, Columbia, Ecuador, Guyana, India, Malaysia, Paraguay, Peru, Qatar, Russia, Suriname, Uruguay, and Venezuela. For Eligible Cameras that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, in the event a factory repair is required, Grass Valley agrees to loan Customer a comparable camera head and/or adapter (the “Loaner Camera”) for Customer’s exclusive use while the Customer-owned camera head and/or adapter are being repaired by Grass Valley. Grass Valley will ship the Loaner Camera within 24 hours after Customer provides confirmation of shipment to Grass Valley’s authorized service center for the Customer-owned camera head and/or adapter. Customer will ship the Loaner Camera back to Grass Valley within 72 hours after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer. If Customer fails to return the Loaner Camera within such 72 hours, Customer agrees to pay a rental fee of USD$800 per calendar day to Grass Valley for every day of delay in excess of the 72 hour period. Customer agrees to return the Loaner Camera to Grass Valley in the same condition as Customer received it. In the event Customer returns the Loaner Camera damaged, or in the event Customer fails to return the Loaner Camera (including options and accessories) within 30 days after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer, Grass Valley may, in addition to all other remedies provided by law, invoice Customer for the full replacement value of the Loaner Camera and Customer agrees to pay such invoice within 30 days. 8.5 Replacement Products, parts and components provided pursuant to this section are warranted to be free from defects in materials and workmanship under normal authorized use consistent with the product instructions for a period ninety (90) days from shipment of the part or component, or the remainder of the applicable Support Agreement term, whichever is longer.

Appears in 2 contracts

Samples: Terms and Conditions of Sale, Terms and Conditions of Sale

Factory Hardware Repair. In the event that a hardware defect cannot be remedied through an Advance Exchange Hardware Replacement, Grass Valley will repair the affected Covered Equipment at one of its authorized service centers at its discretion. Customer shall bear the risk of loss or damage while the affected Covered Equipment is in transit from Customer to Grass Valley’s service center. Grass Valley shall bear the risk of loss or damage while the repaired Covered Equipment is in transit from Grass Valley to Customer. For Eligible Cameras (as defined hereafter) that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, Grass Valley may provide a Loaner Camera during factory repair. Grass Valley eligible camera head and adapter pairs are: Xxxxx 00Focus 70, Xxxxx 00Focus 75, XXX00LDX80, XXX00LDX82, LDX 86, and LDX86N (“Eligible Cameras”). This Loaner Camera (as defined hereafter) option is not available in the following countries: Argentina, Aruba, Bolivia, Brazil, Chile, China, Columbia, Ecuador, Guyana, India, Malaysia, Paraguay, Peru, Qatar, Russia, Suriname, Uruguay, and Venezuela. For Eligible Cameras that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, in the event a factory repair is required, Grass Valley agrees to loan Customer a comparable camera head and/or adapter (the “Loaner Camera”) for Customer’s exclusive use while the Customer-owned camera head and/or adapter are being repaired by Grass Valley. Grass Valley will ship the Loaner Camera within 24 hours after Customer provides confirmation of shipment to Grass Valley’s authorized service center for the Customer-owned camera head and/or adapter. Customer will ship the Loaner Camera back to Grass Valley within 72 hours after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer. If Customer fails to return the Loaner Camera within such 72 hours, Customer agrees to pay a rental fee of USD$800 per calendar day to Grass Valley for every day of delay in excess of the 72 72-hour period. Customer agrees to return the Loaner Camera to Grass Valley in the same condition as Customer received it. In the event Customer returns the Loaner Camera damaged, or in the event Customer fails to return the Loaner Camera (including options and accessories) within 30 days after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer, Grass Valley may, in addition to all other remedies provided by law, invoice Customer for the full replacement value of the Loaner Camera and Customer agrees to pay such invoice within 30 days. 8.5 Replacement Products, parts and components provided pursuant to this section are warranted to be free from defects in materials and workmanship under normal authorized use consistent with the product instructions for a period ninety (90) days from shipment of the part or component, or the remainder of the applicable Support Agreement term, whichever is longer.

Appears in 2 contracts

Samples: Support Agreement, Support Agreement

Factory Hardware Repair. In the event that a hardware defect cannot be remedied through an Advance Exchange Hardware Replacement, Grass Valley will repair the affected Covered Equipment at one of its authorized service centers at its discretion. Customer shall bear the risk of loss or damage while the affected Covered Equipment is in transit from Customer to Grass Valley’s service center. Grass Valley shall bear the risk of loss or damage while the repaired Covered Equipment is in transit from Grass Valley to Customer. For Eligible Cameras (as defined hereafter) that are covered under a GV Care GVCare Prime or GV Care GVCare Prime Plus Support Agreement, Grass Valley may provide a Loaner Camera during factory repair. Grass Valley eligible camera head and adapter pairs are: Xxxxx 00, Xxxxx 00, XXX00, XXX00, LDX 86, and LDX86N (“Eligible Cameras”). This Loaner Camera (as defined hereafter) option is not available in the following countries: Argentina, Aruba, Bolivia, Brazil, Chile, China, Columbia, Ecuador, Guyana, India, Malaysia, Paraguay, Peru, Qatar, Russia, Suriname, Uruguay, and Venezuela. For Eligible Cameras that are covered under a GV Care GVCare Prime or GV Care GVCare Prime Plus Support Agreement, in the event a factory repair is required, Grass Valley agrees to loan Customer a comparable camera head and/or adapter (the “Loaner Camera”) for Customer’s exclusive use while the Customer-owned camera head and/or adapter are being repaired by Grass Valley. Grass Valley will ship the Loaner Camera within 24 hours after Customer provides confirmation of shipment to Grass Valley’s authorized service center for the Customer-owned camera head and/or adapter. Customer will ship the Loaner Camera back to Grass Valley within 72 hours after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer. If Customer fails to return the Loaner Camera within such 72 hours, Customer agrees to pay a rental fee of USD$800 per calendar day to Grass Valley for every day of delay in excess of the 72 hour period. Customer agrees to return the Loaner Camera to Grass Valley in the same condition as Customer received it. In the event Customer returns the Loaner Camera damaged, or in the event Customer fails to return the Loaner Camera (including options and accessories) within 30 days after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer, Grass Valley may, in addition to all other remedies provided by law, invoice Customer for the full replacement value of the Loaner Camera and Customer agrees to pay such invoice within 30 days. 8.5 Replacement Products, parts and components provided pursuant to this section are warranted to be free from defects in materials and workmanship under normal authorized use consistent with the product instructions for a period ninety (90) days from shipment of the part or component, or the remainder of the applicable Support Agreement term, whichever is longer.

Appears in 2 contracts

Samples: Support Agreement, Support Agreement

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Factory Hardware Repair. In the event that a hardware defect cannot be remedied through an Advance Exchange Hardware Replacement, Grass Valley will repair the affected Covered Equipment at one of its authorized service centers at its discretion. Customer shall bear the risk of loss or damage while the affected Covered Equipment is in transit from Customer to Grass Valley’s service center. Grass Valley shall bear the risk of loss or damage while the repaired Covered Equipment is in transit from Grass Valley to Customer. For Eligible Cameras (as defined hereafter) that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, Grass Valley may provide a Loaner Camera during factory repair. Grass Valley eligible camera head and adapter pairs are: Xxxxx 00, Xxxxx 00, XXX00, XXX00, LDX 86, and LDX86N (“Eligible Cameras”). This Loaner Camera (as defined hereafter) option is not available in the following countries: Argentina, Aruba, Bolivia, Brazil, Chile, China, Columbia, Ecuador, Guyana, India, Malaysia, Paraguay, Peru, Qatar, Russia, Suriname, Uruguay, and Venezuela. For Eligible Cameras that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, in the event a factory repair is required, Grass Valley agrees to loan Customer a comparable camera head and/or adapter (the “Loaner Camera”) for Customer’s exclusive use while the Customer-owned camera head and/or adapter are being repaired by Grass Valley. Grass Valley will ship the Loaner Camera within 24 hours after Customer provides confirmation of shipment to Grass Valley’s authorized service center for the Customer-owned camera head and/or adapter. Customer will ship the Loaner Camera back to Grass Valley within 72 hours after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer. If Customer fails to return the Loaner Camera within such 72 hours, Customer agrees to pay a rental fee of USD$800 per calendar day to Grass Valley for every day of delay in excess of the 72 hour period. Customer agrees to return the Loaner Camera to Grass Valley in the same condition as Customer received it. In the event Customer returns the Loaner Camera damaged, or in the event Customer fails to return the Loaner Camera (including options and accessories) within 30 days after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer, Grass Valley may, in addition to all other remedies provided by law, invoice Customer for the full replacement value of the Loaner Camera and Customer agrees to pay such invoice within 30 days. 8.5 Replacement Products, parts and components provided pursuant to this section are warranted to be free from defects in materials and workmanship under normal authorized use consistent with the product instructions for a period ninety (90) days from shipment of the part or component, or the remainder of the applicable Support Agreement term, whichever is longer.after

Appears in 1 contract

Samples: Terms and Conditions of Sale

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