Failure to Meet Service Levels. Contractor acknowledges that its failure to meet one or more service levels may have a material adverse effect on the business and operations of LAUSD and that the actual amount of damage sustained by LAUSD because of such failure may be impossible or extremely difficult to determine. Accordingly, any Work Order may provide that if Contractor fails to meet a service level, LAUSD shall have the option, but not the obligation, to recover the amounts specified in such Work Order as service level credits against amounts owed to Contractor by LAUSD.
Appears in 23 contracts
Samples: Master Information Technology Services and Support Agreement, Master Information Technology Services and Support Agreement, Master Information Technology Services and Support Agreement
