OFFSHORE OUTSOURCING - OVERALL BRAND APPROACH Sample Clauses

OFFSHORE OUTSOURCING - OVERALL BRAND APPROACH. Our ultimate goal is to save money and improve our businesses · We should save as much money as we possibly can, as long as the Virgin brand reputation and customer service quality are not compromised SUMMARY OF BRAND PREFERRED CHOICES ON OFFSHORE OUTSOURCING · Putting seats offshore as a result of growth or attrition is preferred to making any UK employees redundant. · If higher cost issues in South Africa could be overcome then SA would be less of a risk for front line customer service quality, and it also makes sense to strengthen our ties with a territory we are already investing in. · Tapping into current operations (e.g. Atlantic’s offices in Johannesburg) would allow us to trial offshore outsourcing underneath the radar of publicity. · Creating our own function that we can control & manage would allow us to stamp the Virgin culture on an operation, enjoy cost savings from working together & not giving profit margins to an outsourcer. · Outsourcing operations that support the business rather than the customer service function would give us the chance to save money without it affecting our customer service (e.g. accounts payable, IT, payroll). · Finding one common function to outsource together onshore, such as payroll, would give us the chance to trial group outsourcing for the first time in a bite-sized way before taking a riskier step (more functions; overseas). BRAND GUIDELINES FOR A BEST PRACTICE APPROACH TO OFFSHORE OUTSOURCING
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