Common use of FAULT REPORTING AND MAINTENANCE Clause in Contracts

FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our website. 6.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time.

FAULT REPORTING AND MAINTENANCE. 6.1 7.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet NBN Services to our help desk, the contact number for which is located on our website. 6.2 7.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 7.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 7.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet NBN Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. 7.5 You acknowledge and agree (a) that NBN Co and the Supplier do not have a contractual relationship with you in respect of the supply of NBN Services; and (b) not to contact NBN Co or a relevant Supplier in connection with technical support or any other issues in connection with the NBN Services.

FAULT REPORTING AND MAINTENANCE. 6.1 7.1 If we have a Service Level Agreement with you then the nominated Service Level applies applies, and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet NBN Services to our help desk, the contact number for which is located on our website. 6.2 7.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 7.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; point and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 7.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet NBN Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. 7.5 You acknowledge and agree (a) that NBN Co and the Supplier do not have a contractual relationship with you in respect of the supply of NBN Services and (b) not to contact NBN Co or a relevant Supplier in connection with technical support or any other issues in connection with the NBN Services.

FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help deskService Desk, the contact number for which is located on our website. 6.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time.

FAULT REPORTING AND MAINTENANCE. 6.1 7.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet NBN Services to our help deskService Desk, the contact number for which is located on our website. 6.2 7.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 7.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 7.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet NBN Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. 7.5 You acknowledge and agree (a) that NBN Co and the Supplier do not have a contractual relationship with you in respect of the supply of NBN Services; and (b) not to contact NBN Co or a relevant Supplier in connection with technical support or any other issues in connection with the NBN Services.

FAULT REPORTING AND MAINTENANCE. 6.1 7.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet NBN Services to our help desk, the contact number for which is located on our website. 6.2 7.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 7.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 7.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet NBN Service, at the times specified in the Service Level AgreementLevelAgreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. 7.5 You acknowledge and agree (a) that NBN Co and the Supplier do not have a contractual relationship with you in respect of the supply of NBN Services; and (b) not to contact NBN Co or a relevant Supplier in connection with technical support or any other issues in connection with the NBN Services.

FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. ‌ 49.1 You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our invoices and on our website. 6.2 49.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-on- site visit fee and for any costs we incur in investigating faults if no fault in our Services or Equipment is found. 6.3 49.3 We are: (a) 49.3.1 responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) 49.3.2 not responsible for any fault which is on your side of the network termination point; and (c) 49.3.3 not responsible for any fault which is within the network of a Supplier in which case and we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 49.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet Service, at the times specified in the Service Level Agreement. ). 49.5 We reserve the right to impose a charge you in accordance with the Supplier Terms and our Schedule of Fees and Charges, including:- 49.5.1 if we or our Supplier are unable to obtain access to your premises at the agreed appointment time; 49.5.2 where a line fault requires an on-site visit to rectify; and 49.5.3 where we investigate faults and no fault in our Services or Equipment is found. 49.6 You are responsible for the supply and maintenance of any additional hardware and software? required to make the Data & Internet Services operational as a result of incompatible services being used.

FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help deskService Desk, the contact number for which is located on our website. 6.2 . Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 . We are: (a) : responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) ; not responsible for any fault which is on your side of the network termination point; and (c) and not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 . If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time.

FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our website. 6.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 9am- 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time.