Common use of FAULTY EQUIPMENT Clause in Contracts

FAULTY EQUIPMENT. The standard manufacturer’s warranty terms will apply to all equipment unless stated otherwise by the seller in any special clause in writing only. This can either be email, messages, other contract or in any order details or invoices. Warranty terms can be found in the packaging of your box, on the footer of our website and within this document. The warranty terms will highlight the handles to a limited amount of shots, time frame, service and use. When there is a fault with the equipment, the Seller will investigate the nature of the fault together with the cooperation of the Customer. Such investigation is carried out remotely via videos and pictures as well as collecting the equipment from the Customer for a physical diagnostic. Once the fault is identified, the Customer must follow the protocol of the Seller in order to resolve the problem as soon as possible. It is in the best interest that the Seller provides a resolution to the Customer as soon as possible and a working resolution is usually provided within 24-48 hours. If the equipment has a manufacturing fault then this is covered under warranty by the Seller. If the fault is caused by the Customer such as accidents, misuse of the equipment or improper maintenance or even no fault is found, there will be a charge to the Customer from delivery to inspection and repair cost. ALTERATIONS, MAINTENANCE AND REPAIR