Common use of Financial Ombudsman Service Clause in Contracts

Financial Ombudsman Service. If we have not issued our 'final response' within the time limits set out in condition 27.1, or if you are dissatisfied with our response, you can ask the Financial Ombudsman Service ("FOS") for an independent review. The FOS was set up by law as an independent public body to resolve individual disputes between consumers and businesses that provide financial services. The service provided by the FOS is free of charge. If you choose to refer your complaint to the Financial Ombudsman Service you must do so within six (6) months of you receiving the final response to your complaint. Leaflets are available (upon request) explaining how to do this. Under normal circumstances the FOS will only consider the complaint if (i) you have not received a final response to your complaint within the timeframe we have told you we would respond by; or (ii) you have referred your complaint to them within six months of receiving the final response; or (iii) it has not been more than 6 years from when the complaint event happened; or (iv) it has not been more than 3 years from the date on which you became aware (or ought reasonably to have become aware) that you had cause for complaint. If we receive a complaint which is outside the time limits for referral to the FOS, we may reject the complaint without considering the merits and will write to you accordingly explaining this.

Financial Ombudsman Service. If we have not issued our '‘final response' ’ within 8 weeks from the time limits set out in condition 27.1date you first raised your complaint, or if you are dissatisfied with our response, you can ask the Financial Ombudsman Service ("“FOS"”) for an independent review, if you are an eligible claimant. The FOS was set up by law as an independent public body to resolve individual disputes between consumers and businesses that provide financial services. The service provided by the FOS is free of charge. If you choose to refer your complaint to the Financial Ombudsman Service you must do so within six (6) months of you receiving the final response to your complaint. Leaflets are available (upon request) explaining how to do this. Under normal circumstances the FOS will only consider the complaint if (i) you have not received a final response to your complaint within the timeframe we have told you we would respond by8 weeks; or (ii) you have referred your complaint to them within six months of receiving the final response; or (iii) it has not been more than 6 years from when the complaint event happened; or (iv) it has not been more than 3 years from the date on which you became aware (or ought reasonably to have become aware) that you had cause for complaint. If we receive a complaint which is outside the time limits for referral to the FOS, we may reject the complaint without considering the merits and will write to you accordingly explaining this.

Financial Ombudsman Service. If we have not issued our '‘final response' ’ within the time limits period set out in condition 27.129.4, or if you are dissatisfied with our response, you can ask the Financial Ombudsman Service ("FOS") for an independent review, if you are an eligible claimant. If you are not eligible to use the Financial Ombudsman Service, please note we do not use any alternative dispute resolution services. The FOS was set up by law as an independent public body to resolve individual disputes between consumers and businesses that provide financial services. The service provided by the FOS is free of charge. If you choose to refer your complaint to the Financial Ombudsman Service you must do so within six (6) months of you receiving the final response to your complaint. Leaflets are available (upon request) explaining how to do this. Under normal circumstances the FOS will only consider the complaint if (i) you have not received a final response to your complaint within the timeframe we have told you we would respond by8 weeks; or (ii) you have referred your complaint to them within six months of receiving the final response; or (iii) it has not been more than 6 years from when the complaint event happened; or (iv) it has not been more than 3 years from the date on which you became aware (or ought reasonably to have become aware) that you had cause for complaint. If we receive a complaint which is outside the time limits for referral to the FOS, we may reject the complaint without considering the merits and will write to you accordingly explaining this.

Financial Ombudsman Service. If we have not issued our '‘final response' ’ within the time limits period set out in condition 27.129.4, or if you are dissatisfied with our response, you can ask the Financial Ombudsman Service ("FOS") for an independent review, if you are an eligible claimant. If you are not eligible to use the Financial Ombudsman Service please note we do not use any alternative dispute resolution services. The FOS was set up by law as an independent public body to resolve individual disputes between consumers and businesses that provide financial services. The service provided by the FOS is free of charge. If you choose to refer your complaint to the Financial Ombudsman Service you must do so within six (6) months of you receiving the final response to your complaint. Leaflets are available (upon request) explaining how to do this. Under normal circumstances the FOS will only consider the complaint if (i) you have not received a final response to your complaint within the timeframe we have told you we would respond by8 weeks; or (ii) you have referred your complaint to them within six months of receiving the final response; or (iii) it has not been more than 6 years from when the complaint event happened; or (iv) it has not been more than 3 years from the date on which you became aware (or ought reasonably to have become aware) that you had cause for complaint. If we receive a complaint which is outside the time limits for referral to the FOS, we may reject the complaint without considering the merits and will write to you accordingly explaining this.