Common use of Formal Complaint - Step 3, Department Head Clause in Contracts

Formal Complaint - Step 3, Department Head. A. Within ten (10) business days from his/her receipt of the decision at Step 2, the employee may appeal to the department head. The original copy of the grievance form, with the reasons in writing for his/her dissatisfaction with the answer given by the middle manager, shall be submitted. B. Within ten (10) business days from the receipt of the employee's grievance, the department head or his/her designated representative who has not been involved in the grievance in prior steps shall make a thorough review of the grievance, meet with the parties involved and give a written decision to the employee. On matters that do not concern or involve the interpretation or application of the specific terms and provisions of the Memorandum of Understanding, the written decision of the department head shall be final as to disposition of matters within his/her authority.