Frequency of Data Transfer between BSA and DTS Sample Clauses

Frequency of Data Transfer between BSA and DTS. Transfer of data in near real time (i.e., 2 – 3 minutes) is critical to the City’s provision of service to its customers. In some circumstances, utility billing personnel will receive additional information about a service order that must be communicated to Public Works personnel completing the work in the field before action is taken. One (of many scenarios) in which this is critical is in the case of service shut off due to delinquency. Service orders would be created in BSA and sent to DTS through integration. Public Works personnel will use DTS to assign and manage the “shut off list” (work orders generated to turn off the service from the integration with BSA). It is common for utility customers to come to City Hall to pay their delinquent bill to avoid having their service shut off. It is critical that utility billing personnel can see the up-to-date status of the shut off service order and whether the account was or was not already turned off (i.e., the DTS work order was completed, and that information was sent to BSA; City Hall staff can see, when taking the payment in BSA that the service has been shut off/the service order is complete). Similarly, if the account is still on (i.e., the shut off has not yet been completed), when the customer makes the payment, City Hall staff will cancel the shut off service order in BSA. It is critical that the information is updated to DTS to prevent the customer’s service from being shut off when the customer had already made the payment.