Common use of FREQUENTLY ASKED QUESTIONS Clause in Contracts

FREQUENTLY ASKED QUESTIONS. Xxxxx serves individuals who participate in the self-directed model by providing various financial, customer support, and informational services. Below are frequently asked questions to help you understand our processes, your requirements, and how to receive assistance. How do I complete forms if I am unable to sign? We encourage you to enroll online, as there are plenty of accessible options on our website. However, if you are unable to use our online system, you may either sign with an X or a mark, then have a witness legibly sign the document on the line above the ‘witnessed by’. What if I need assistance in completing forms? Online enrollment is the easiest method for completing forms. Palco customer support agents can assist you in gaining credentials to enroll online or in completing forms in this packet. When can the attendant begin providing services? Palco will notify the employer and the attendant via email (or mail if enrollment was not completed online) once all requirements for enrollment have been met. The date of this notification is the date work can begin. Any work performed prior to that date will not be paid by the program. Can an attendant provide services to multiple participants? Yes. However, an attendant must abide by all program rules, especially those regarding overlapping claims for payment of services. What happens if an attendant wants to work for another employer? Attendants may be employed by as many employers as he or she would like. Each time he or she begins working for a new employer, a new attendant packet must be completed, just like getting any new job. However, some requirements may be waived depending on the circumstances, such as providing a copy of Social Security cards or documentation related to receiving direct deposit. Generally, background checks can also transfer, but be sure to check with your program rules to make sure you understand all the requirements. What happens if an attendant stops providing services? Anytime an attendant stops providing service, Palco must be notified via an Employment Separation Notice, which can be found on our website. Even after termination, attendants should keep Palco aware of any changes in contact information throughout the year, so that we can send correspondence, such as W-2s, to the correct address. How does an employer change impact existing attendants? Attendants must re-complete some new hire forms, such as the I-9. Palco will notify you of the requirements. Be sure to complete any required forms so that pay is not impacted. Can someone correspond with Xxxxx on my behalf? Federal and state privacy laws prevent Xxxxx from disclosing personal information to unauthorized individuals. Palco will only correspond with attendants about that attendant’s particular account. Employers (consumer or authorized representative) may receive all information about the attendant’s accounts and information about the participant necessary to carry out employer roles. Consumers have unlimited access to information held by Xxxxx on their account. EN-060043-FAQ-1.0 How are timesheets submitted? Timesheets can be submitted online, by fax, by mail or email. Instructions for online submission will be provided in your notification that your enrollment is approved. When does an attendant submit timesheets? A payroll schedule shows the deadlines for submitting timesheets and scheduled paydays. The payroll schedule can be found at xxxxxxxxxx.xxx. How will I know a timesheet was received and approved? The online portal will display approval messages in real time. The Consumer, Authorized Representative, or Attendant may also contact Customer Support for additional information. What if an attendant doesn’t receive the funds on the scheduled payday? For direct deposited payments, please allow sufficient time for the pay to deposit into your account. We recommend allowing 24 hours after paydayfor the deposit. For paper checks, if you have not received within 5 days, please contact at 0.000.000.0000 or email to XX-XXXXX@xxxxxxxxxx.xxx. Will the Attendant receive a W-2 at year-end? W-2s are available January 31. If receiving the W-2 by mail, please allow one week for delivery. All attendants receive a W-2. Attendants who earn less than the annual domestic service threshold, per IRS Pub. 15 (Circular E), will also receive a refund of over collected FICA. The employer/authorized representative should encourage their attendants to make sure that the correct address and direct deposit information is current with Palco prior to this date, even if the attendant is no longer working. How do I change my information with Palco? To change your information, complete the appropriate form and mail or fax it to Palco. All forms are found at xxxxxxxxxx.xxx. For name and contact information changes, complete a Change of Information form and attach documentation to show proof of name change which can be driver’s license, divorce degree or marriage license. For withholding changes, complete an IRS W-4, or Payroll Information Worksheet. To change payment information, complete a Direct Deposit Authorization. For any other changes, contact Palco customer support. To change the attendant’s rate of pay, please complete the Attendant Pay Rate Information form. How can Palco be contacted? Palco Customer Support representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. MT, except state holidays. You may reach us by phone at 000.000.0000 or toll free at 0.000.000.0000, email to XX-XXXXX@xxxxxxxxxx.xxx, fax to 000.000.0000 or mail to P.O. Box 242930, Little Rock, AR 72223. Palco has a range of translator and interpreter services at your request. EN-060043-FAQ-1.0

FREQUENTLY ASKED QUESTIONS. Xxxxx serves individuals who participate in the self-directed model by providing various financial, customer support, and informational services. Below are frequently asked questions to help you understand our processes, your requirements, and how to receive assistance. How do I complete forms if I am unable to sign? We encourage you to enroll online, as there are plenty of accessible options on our website. However, if you are unable to use our online system, you may either sign with an X or a mark, then have a witness legibly sign the document on the line above the ‘witnessed by’. What if I need assistance in completing forms? Online enrollment is the easiest method for completing forms. Palco customer support agents can assist you in gaining credentials to enroll online or in completing forms in this packet. When can the attendant begin providing services? Palco will notify the employer and the attendant via email (or mail if enrollment was not completed online) once all requirements for enrollment have been met. The date of this notification is the date work can begin. Any work performed prior to that date will not be paid by the program. Can an attendant provide services to multiple participants? Yes. However, an attendant must abide by all program rules, especially those regarding overlapping claims for payment of services. What happens if an attendant wants to work for another employer? Attendants may be employed by as many employers as he or she would like. Each time he or she begins working for a new employer, a new attendant packet must be completed, just like getting any new job. However, some requirements may be waived depending on the circumstances, such as providing a copy of Social Security cards or documentation related to receiving direct deposit. Generally, background checks can also transfer, but be sure to check with your program rules to make sure you understand all the requirements. What happens if an attendant stops providing services? Anytime an attendant stops providing service, Palco must be notified via an Employment Separation Notice, which can be found on our website. Even after termination, attendants should keep Palco aware of any changes in contact information throughout the year, so that we can send correspondence, such as W-2s, to the correct address. How does an employer change impact existing attendants? Attendants must re-complete some new hire forms, such as the I-9. Palco will notify you of the requirements. Be sure to complete any required forms so that pay is not impacted. Can someone correspond with Xxxxx on my behalf? Federal and state privacy laws prevent Xxxxx from disclosing personal information to unauthorized individuals. Palco will only correspond with attendants about that attendant’s particular account. Employers (consumer or authorized representative) may receive all information about the attendant’s accounts and information about the participant necessary to carry out employer roles. Consumers have unlimited access to information held by Xxxxx on their account. EN-060043-FAQ-1.0 How are timesheets submitted? Timesheets can be submitted online, by fax, by mail or email. Instructions for online submission will be provided in your notification that your enrollment is approved. When does an attendant submit timesheets? A payroll schedule shows the deadlines for submitting timesheets and scheduled paydays. The payroll schedule can be found at xxxxxxxxxx.xxx. How will I know a timesheet was received and approved? The online portal will display approval messages in real time. The Consumer, Authorized Representative, or Attendant may also contact Customer Support for additional information. What if an attendant doesn’t receive the funds on the scheduled payday? For direct deposited payments, please allow sufficient time for the pay to deposit into your account. We recommend allowing 24 hours after paydayfor the deposit. For paper checks, if you have not received within 5 days, please contact at 0.000.000.0000 or email to XX-XXXXX@xxxxxxxxxx.xxx. Will the Attendant receive a W-2 at year-end? W-2s are available January 31. If receiving the W-2 by mail, please allow one week for delivery. All attendants receive a W-2. Attendants who earn less than the annual domestic service threshold, per IRS Pub. 15 (Circular E), will also receive a refund of over collected FICA. The employer/authorized representative should encourage their attendants to make sure that the correct address and direct deposit information is current with Palco prior to this date, even if the attendant is no longer working. How do I change my information with Palco? To change your information, complete the appropriate form and mail or fax it to Palco. All forms are found at xxxxxxxxxx.xxx. For name and contact information changes, complete a Change of Information form and attach documentation to show proof of name change which can be driver’s license, divorce degree or marriage license. For withholding changes, complete an IRS W-4, or Payroll Information Worksheet. To change payment information, complete a Direct Deposit Authorization. For any other changes, contact Palco customer support. To change the attendant’s rate of pay, please complete the Attendant Pay Rate Information form. How can Palco be contacted? Palco Customer Support representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. MT, except state holidays. You may reach us by phone at 000.000.0000 or toll free at 0.000.000.0000, email to XX-XXXXX@xxxxxxxxxx.xxx, fax to 000.000.0000 or mail to P.O. Box 242930, Little Rock, AR 72223. Palco has a range of translator and interpreter services at your request. EN-060043-FAQ-1.0.

FREQUENTLY ASKED QUESTIONS. Xxxxx serves individuals who participate in Can I edit Payee addresses? No. Once an address is entered, it stays with that payee. If you need to change an address, it will be necessary to recreate the self-directed model by providing various financial, customer support, and informational services. Below are frequently asked questions to help you understand our processes, your requirements, and how to receive assistancepayee using the new address. How do I complete forms know if a payee is electronic or check? Once you have set up the payee, then you can look at the PAYEE LIST screen and you will see a field that will tell you if the payee is electronic or check. What payment frequencies are available? Weekly Bi-weekly Monthly Semi-monthly Quarterly Semi-annually When can you edit the dollar amount on a scheduled recurring payment? You may edit the dollar amount the next business day after the scheduled payment date. Can I am unable postdate recurring payments? If a monthly recurring payment is set up to, be paid (example) on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and setup to sign? We encourage you to enroll online, as there are plenty occur the 15th of accessible options on our websiteevery month until the end date is reached. However, if you are unable the payment is setup to use our online systembe paid on the 15th and the current date is November 16th, the first payment will occur on December 15th. Can I postdate a single payment? Yes. Just set the payment date for a valid future date. Will the memo field I fill out when setting up a payment be passed on the payee? Yes, your memo will appear on paper check bill payments. The memo field is 40 characters long. Any amount over 40 characters will be cut off. Memo field information will not appear on electronic payments. Are there any merchants that I cannot pay through the Bill Payment service? No. Any merchant that is on the database can go electronically. If a merchant is not on the list, you may either sign with an X or send the payment as a mark, then have check. Make sure that you enter your merchant account number exactly the way it appears on your bill. If you choose a witness legibly sign the document merchant on the line above electronic database that required an address match, choose the ‘witnessed by’correct remittance address listed on your bill. When will the money be taken out of my account? For an ELECTRONIC PAYMENT, funds are debited the same day that the payment is sent, providing it is sent by 12:00 Noon CST. Electronic payments submitted after 12:00 Noon CST are debited the next day during bill pay processing. CHECK payment funds are debited from the account when the check clears your account at the bank. What if I need assistance do not have enough money in completing formsmy account? Online enrollment is CHECK payments are handled in the easiest method same manner as a check written out of your checkbook against an insufficient balance. ELECTRONIC payments are verified for completing formsfunds availability during processing. Palco customer support agents can assist If the funds are available, the account that you in gaining credentials to enroll online or in completing forms in this packet. When can selected for the attendant begin providing services? Palco payment will notify the employer be debited and the attendant via email (or mail if enrollment was information sent on for processing. If the funds are not completed online) once all requirements for enrollment have been met. The date of this notification is available, the date work can begin. Any work performed prior to that date payment will not be paid by processed and you will receive a message to inform you that the programpayment could not be sent due to insufficient funds. Can an attendant provide services Each day the payment will be resubmitted for you until either you delete the payment or the funds are in the account to multiple participantsmake the payment. How late in the day can I enter, edit, or delete a payment? YesYou may add, edit, or delete a payment up to 2:00 AM CST on the day the payment is scheduled to be sent. HoweverIf a same day payment is submitted between 2:00 AM CST and Noon CST, an attendant must abide by all program rulesit may be edited up until Noon CST. When and how are the payments processed? Payments submitted, especially those regarding overlapping claims for payment of servicesrecurring or one time, before 2:00 AM CSB Monday-Friday will be processed at 2:00 AM CST. Payments submitted between 2:00 AM CST and Noon CST will be processed at 12 Noon CST. Payments received after 12:00 Noon on Monday-Thursday will be processed the next business day. Payments received after 12:00 Noon CST on Friday will be processed the next business day. All payments scheduled to go on a weekend will be processed on the processing day before the weekend. All payments scheduled to go on a holiday will be processed the day before that date. Payments entered on the weekend, recurring or one time, will be processed on the next business day. What happens if an attendant wants to work for another employerI have a scheduled payment that falls over a weekend or holiday? Attendants may If a SCHEDULED payment falls on a holiday or weekend, it will be employed by paid on the Friday, BEFORE the weekend or the last working day BEFORE the holiday. Can I use online Bill Payment if I live outside the U.S.? Yes, as many employers long as he or she would like. Each time he or she begins working for you have a new employer, a new attendant packet must be completed, just like getting any new jobbank account in the United States. However, some requirements may be waived depending on you cannot pay bills to payees located outside the circumstances, such as providing United States. Can I get a copy of Social Security cards or documentation related a cancelled check? Yes. You will need to receiving direct deposit. Generally, background checks can also transfer, but be sure to check with your program rules to make sure you understand all contact the requirements. What happens if an attendant stops providing services? Anytime an attendant stops providing service, Palco must be notified via an Employment Separation Notice, which can be found on our website. Even after termination, attendants should keep Palco aware of any changes in contact information throughout the year, so that we can send correspondence, such as W-2s, to the correct addressbank for this information. How does an employer change impact existing attendantslong is history retained in the View Payment History section? Attendants must re-complete some new hire forms, such as the I-9. Palco will notify you of the requirements. Be sure to complete any required forms so that pay Payment history for active and deleted payees is not impacted. Can someone correspond with Xxxxx on my behalf? Federal retained and state privacy laws prevent Xxxxx from disclosing personal information to unauthorized individuals. Palco will only correspond with attendants about that attendant’s particular account. Employers (consumer or authorized representative) may receive all information about the attendant’s accounts and information about the participant necessary to carry out employer roles. Consumers have unlimited access to information held by Xxxxx on their account. EN-060043-FAQ-1.0 How are timesheets submitted? Timesheets can be submitted online, by fax, by mail or email. Instructions for online submission will be provided in your notification that your enrollment is approved. When does an attendant submit timesheets? A payroll schedule shows the deadlines for submitting timesheets and scheduled paydays. The payroll schedule can be found at xxxxxxxxxx.xxxviewable 18 months. How will far in advance should I know set up a timesheet was received and approved? The online portal will display approval messages in real payment to ensure it is paid on time. The Consumer, Authorized Representative, or Attendant may also contact Customer Support for additional information. What if an attendant doesn’t receive the funds on the scheduled payday? For direct deposited payments, please allow sufficient time for the pay to deposit into your account. We recommend allowing 24 hours after paydayfor the deposit. For paper checks, if you have not received within 5 days, please contact at 0.000.000.0000 or email to XX-XXXXX@xxxxxxxxxx.xxx. Will the Attendant receive a W-2 at year-end? W-2s are available January 31. If receiving the W-2 by mail, please allow one week for delivery. All attendants receive a W-2. Attendants who earn less than the annual domestic service threshold, per IRS Pub. 15 (Circular E), will also receive a refund of over collected FICA. The employer/authorized representative should encourage their attendants to make sure that the correct address and direct deposit information is current with Palco prior to this date, even if the attendant is no longer working. How do I change my information with Palco? To change your information, complete the appropriate form and mail or fax it to Palco. All forms are found at xxxxxxxxxx.xxx. For name and contact information changes, complete a Change of Information form and attach documentation to show proof of name change which can be driver’s license, divorce degree or marriage license. For withholding changes, complete an IRS W-4, or Payroll Information Worksheet. To change payment information, complete a Direct Deposit Authorization. For any other changes, contact Palco customer support. To change the attendant’s rate of pay, please complete the Attendant Pay Rate Information form. How can Palco be contacted? Palco Customer Support representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. MT, except state holidays. You may reach us by phone at 000.000.0000 or toll free at 0.000.000.0000, email to XX-XXXXX@xxxxxxxxxx.xxx, fax to 000.000.0000 or mail to P.O. Box 242930, Little Rock, AR 72223. Palco has a range of translator and interpreter services at your request. EN-060043-FAQ-1.0?

FREQUENTLY ASKED QUESTIONS. Xxxxx serves individuals who participate in What will this cost? The cost for the self-directed model by providing various financial1st permit will be £50.00 any further permits are £30.00. 2019/2020. If you take up the option of two resident permits and one visitors permit, customer support, and informational servicesthe total cost will be £110.00. Below Daily Use Scratch Card Vouchers are frequently asked questions £10.00 for a book of 20. There is no limit to help how many Daily Use Scratch Card Vouchers you understand our processes, your requirements, and how to receive assistancecan purchase. How do I complete forms if I am unable apply for a permit? The attached form needs to signbe completed and returned (with payment) to Parking Services; Tameside MBC, Tame Street Depot, Tame Street, Stalybridge SK15 1ST WE DO NOT ACCEPT CASH PAYMENTS How long are the permits be valid for? We encourage The permits will last for one year and you will be contacted one month before the permit expires in order for you to enroll online, as there are plenty of accessible options on our websitere-apply for permits. However, if you are unable to use our online system, you may either sign with an X or If a markresident moves away, then have a witness legibly sign the document on new resident of that property can apply for new permits, the line above the ‘witnessed by’old ones will be cancelled. What if I lose my permit? Lost / damaged / defaced permits will be cancelled and you will need assistance in completing forms? Online enrollment is to reapply subject to the easiest method for completing forms. Palco customer support agents can assist you in gaining credentials to enroll online or in completing forms in this packet. When can the attendant begin providing services? Palco will notify the employer and the attendant via email (or mail if enrollment was not completed online) once all requirements for enrollment have been met. The date of this notification is the date work can begin. Any work performed prior to that date will not be paid by the program. Can an attendant provide services to multiple participants? Yes. However, an attendant must abide by all program rules, especially those regarding overlapping claims for payment of services. What happens if an attendant wants to work for another employer? Attendants may be employed by as many employers as he or she would like. Each time he or she begins working appropriate charge for a new employerpermit. If lost permits are found to be used by others appropriate enforcement action will be taken. Can I park outside my house? The provision of a permit does not guarantee a specific parking space outside your house, it does however allow you to park within the Controlled Parking Places ref D1. Who will enforce the resident’s parking scheme and how often? Civil Enforcement Officers (officers of Tameside Council) will patrol the areas covered on a new attendant packet must be completed, just like getting any new job. However, some requirements may be waived depending on the circumstances, such as providing a copy of Social Security cards or documentation related to receiving direct deposit. Generally, background checks can also transfer, but be sure to check with your program rules to make sure you understand all the requirements. What happens if an attendant stops providing services? Anytime an attendant stops providing service, Palco must be notified via an Employment Separation Notice, which can be found on our website. Even after termination, attendants should keep Palco aware of any changes in contact information throughout the year, so that we can send correspondence, such as W-2s, to the correct address. How does an employer change impact existing attendants? Attendants must re-complete some new hire forms, such as the I-9. Palco will notify you random (time of the requirements. Be sure to complete any required forms so that pay is not impacted. Can someone correspond with Xxxxx on my behalf? Federal and state privacy laws prevent Xxxxx from disclosing personal information to unauthorized individuals. Palco will only correspond with attendants about that attendant’s particular account. Employers (consumer or authorized representativeday, day of the week) may receive all information about the attendant’s accounts and information about the participant necessary to carry out employer roles. Consumers have unlimited access to information held by Xxxxx on their account. EN-060043-FAQ-1.0 How are timesheets submitted? Timesheets can be submitted online, by fax, by mail or email. Instructions for online submission will be provided in your notification that your enrollment is approved. When does an attendant submit timesheets? A payroll schedule shows the deadlines for submitting timesheets and scheduled paydaysbasis. The payroll schedule can level of compliance with be found at xxxxxxxxxx.xxxreviewed regularly and visits adjusted accordingly. How will trades people and deliveries be affected? Trade vehicles are able to use the visitor permit of the property they are attending. For the purpose of loading and unloading goods, vehicles are exempt from having to display a permit within the permit areas. Loading and unloading is determined following a 15 minute observation period – if no activity is being undertaken, a Penalty Charge Notice will be issued. Where can I know park with a timesheet was received and approvedpermit? The online portal will display approval messages in real timeWithin marked parking bays or areas designated for parking permits (not on footpaths, verges or across other private accesses). The Consumerpermits are area specific. This is shown by a reference e.g. A1 on road signs which must correspond to the permit on display in that area. The permit does not allow you to park on double or single yellow lines. Can I park in any space within the area where I live? Yes, Authorized Representativeas long as you do not obstruct an entrance and observe any other parking restrictions, or Attendant may also contact Customer Support for additional informationkeep clear markings etc. What if an attendant doesn’t receive the funds and that you clearly display your valid permit on the scheduled payday? For direct deposited payments, please allow sufficient time for the pay to deposit into inside of your account. We recommend allowing 24 hours after paydayfor the deposit. For paper checks, if you have not received within 5 days, please contact at 0.000.000.0000 or email to XX-XXXXX@xxxxxxxxxx.xxx. Will the Attendant receive a W-2 at year-end? W-2s are available January 31. If receiving the W-2 by mail, please allow one week for delivery. All attendants receive a W-2. Attendants who earn less than the annual domestic service threshold, per IRS Pub. 15 (Circular E), will also receive a refund of over collected FICA. The employer/authorized representative should encourage their attendants to make sure that the correct address and direct deposit information is current with Palco prior to this date, even if the attendant is no longer working. How do I change my information with Palco? To change your information, complete the appropriate form and mail or fax it to Palco. All forms are found at xxxxxxxxxx.xxx. For name and contact information changes, complete a Change of Information form and attach documentation to show proof of name change which can be driver’s license, divorce degree or marriage license. For withholding changes, complete an IRS W-4, or Payroll Information Worksheet. To change payment information, complete a Direct Deposit Authorization. For any other changes, contact Palco customer support. To change the attendant’s rate of pay, please complete the Attendant Pay Rate Information form. How can Palco be contacted? Palco Customer Support representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. MT, except state holidays. You may reach us by phone at 000.000.0000 or toll free at 0.000.000.0000, email to XX-XXXXX@xxxxxxxxxx.xxx, fax to 000.000.0000 or mail to P.O. Box 242930, Little Rock, AR 72223. Palco has a range of translator and interpreter services at your request. EN-060043-FAQ-1.0vehicle windscreen.

FREQUENTLY ASKED QUESTIONS. Xxxxx serves What is a CNCS Disaster Response Cooperative Agreement (DRCA)? A DRCA is an agreement between CNCS and an organization currently receiving assistance under the national service laws (grantees, VISTA sponsors, etc.). It provides a legal instrument by which programs can be reimbursed by CNCS for expenses incurred during the response when it occurs under authority of a Mission Assignment from FEMA or another resource/agency. What is the Disaster Response Team (DRT)? The DRT is the collection of all programs and staff involved with disaster services under CNCS. Any program with an executed DRCA is a DRT. The DRT also includes: national service programs with a disaster focus and CNCS Cadre, CNCS staff that deploy to disaster sites. What is a CNCS Mission Assignment (MA)? An MA is a reimbursable work order issued by FEMA to another federal agency to complete a specific task. A CNCS MA occurs when FEMA tasks CNCS with specific activities during a federally-declared disaster. The MA provides the funding mechanism that allows CNCS to reimburse a program for its disaster expenses in support of that MA. It sets the parameters of the deployment including duration, location, activities, budget and primary point of contact. Who is eligible for a DRCA? Only CNCS programs that are currently receiving assistance under the national service laws may enter into a DRCA with CNCS. Are language skills other than English required? No. However, programs should inform the DSU if they do have participants that have the ability to communicate in languages other than English, including American Sign Language, as part of the pre-deployment process so they can be best utilized. Can members with limitations or accessibility needs deploy? Yes. Every attempt is made to provide accessible workspace and lodging for individuals who with disabilities. However, there may be instances when we will not be able to deploy individuals with disabilities for certain assignments because of the nature of the work or limited lodging options. In these cases, if other members of a participant’s team are deployed, CNCS will try to find a way to utilize those individual in some meaningful capacity. How does a program enter into a DRCA? A program must complete the DRCA application package and submit it to the DSU for review and approval. If the applicant is approved, CNCS will negotiate and sign the agreement with the applicant. How will the application be reviewed? The review consists of several steps: • The application is first reviewed by the CNCS DSU and then the appropriate CNCS program office for review (ex: VISTA applications will be reviewed by VISTA staff). • The program office will conduct their review of the application while confirming the consent of necessary State Service Commissions, CNCS State Offices, and parent organizations. This consent is required in order for the CNCS to approve the application. • The application is then forwarded to the Office of Grants Management and legal office for review and clearance. • When the application receives final approval, a Notification Letter will be sent to the program. The DSU will then negotiate and execute the DRCA with the approved program. When will I be notified if my application has been approved? The program should expect to have notification of approval or rejection no later than two (2) months after the application is received by the DSU. Are there deadlines for submission of the application? No. Applications may be submitted at any time. Are programs deployed out of state? Yes, CNCS utilizes out-of-state resources to support communities affected by disaster. If a program’s framework does not support out-of-state activity, CNCS will deploy other available programs. What if a program is not available to respond to a specific deployment request? CNCS understands that programs may not have year round capacity. CNCS will identify which programs are able to respond at the time of the deployment request and choose from those available programs. Programs will not be disqualified from future deployments if they are unable to respond to a deployment. What kind of training must participants have to be deployed? DRT programs are expected to have a basic introduction to disaster training prior to deployment; programs can receive more information from the DSU. Some Mission Assignments may require specific skill sets to meet the needs of the deployment. The DSU will match the capacity of the programs to the needs identified in the Mission Assignment. In some instances, additional training is also available on the ground. Base recommended trainings include: OSHA approved chainsaw certification American Red Cross CPR and First Aid American Red Cross Mass Care and Family Services FEMA Incident Command System (IS-100 and IS-700) Where can I find additional disaster trainings for my participants? There are many organizations that can provide a variety of trainings for disasters, including FEMA, the American Red Cross, the U.S. Forest Service, and the National Park Service. The DSU is available for additional training questions. What kind of disaster events do DRTs respond to? CNCS can receive an assignment in response to any number of events, including: floods, tornadoes, ice storms, mudslides, earthquakes, terrorist attacks, pandemic flu, hurricanes, and chemical spills. What role do national direct grantees play in the review of applications and the approval of deployments? Similar to the State Service Commissions, national direct grantees can be heavily impacted by the deployment of their programs to communities affected by disaster and those impacts need to be considered both when reviewing a DRCA Application and when responding to a deployment request. Applicants are strongly encouraged to contact their parent organization prior to submitting a DRCA application. What role do CNCS State Offices play in the review of applications and the approval of deployments? CNCS State Offices are responsible for the support of Senior Corps and AmeriCorps VISTA programs. State Offices (in consultation with the appropriate program office at CNCS headquarters) will review the DRCA applications. State Offices will also be notified of the deployment of these programs to communities affected by disasters and will consult with the DSU about any programmatic issues that may impair deployment capacity. Applicants are strongly encouraged to contact their State Office prior to submitting a DRCA application. Why are programs required to front the expenses of a disaster deployment? The current CNCS system requires that programs itemize their expenses incurred during a disaster deployment and submit those expenses for review and reimbursement. CNCS policy prohibits expenses paid in advance. What expenses associated with a disaster deployment can be reimbursed? Expenses directly related to transportation, lodging, subsistence, lost fee for service, and other approved, essential supplies. What level of liability coverage is required to allow for members/participants deploy under a DRCA? The liability coverage required to participate in the self-directed model by providing various financialDRCA program must be sufficient to meet the needs of your existing CNCS support or grant. At a minimum, customer supportyou must provide coverage for both injuries that may afflict your members/participants and damages that members/participants may inflict upon the community in the provision of their service. Additionally, if your program is to deploy out of state, that liability coverage must be applicable to those out of state deployments. Can programs be reimbursed for liability expenses? Liability coverage is already required and informational services. Below are frequently asked questions to help you understand our processesincluded in your existing CNCS program grant and is, your requirementstherefore, and how to receive assistance. How do I complete forms if I am unable to sign? We encourage you to enroll online, as there are plenty of accessible options on our websitenot generally an allowable expense during deployment. However, if you your existing policy only covers individuals who are unable performing service within a limited geographic area, or who are serving pursuant to use our online systemspecific terms and conditions set forth in the base or sub-grant, you may either sign with an X or a mark, then have a witness legibly sign be eligible for reimbursement of additional costs you incur to increase coverage for the document on the line above the ‘witnessed by’deployment period. What Who can I speak to if I need assistance in completing formshave additional questions? Online enrollment is the easiest method for completing forms. Palco customer support agents can assist If you in gaining credentials to enroll online or in completing forms in this packet. When can the attendant begin providing services? Palco will notify the employer and the attendant via email (or mail if enrollment was not completed online) once all requirements for enrollment have been met. The date of this notification is the date work can begin. Any work performed prior to that date will not be paid by the program. Can an attendant provide services to multiple participants? Yes. However, an attendant must abide by all program rules, especially those regarding overlapping claims for payment of services. What happens if an attendant wants to work for another employer? Attendants may be employed by as many employers as he or she would like. Each time he or she begins working for a new employer, a new attendant packet must be completed, just like getting any new job. However, some requirements may be waived depending on the circumstances, such as providing a copy of Social Security cards or documentation related to receiving direct deposit. Generally, background checks can also transfer, but be sure to check with your program rules to make sure you understand all the requirements. What happens if an attendant stops providing services? Anytime an attendant stops providing service, Palco must be notified via an Employment Separation Notice, which can be found on our website. Even after termination, attendants should keep Palco aware of any changes in contact information throughout the year, so that we can send correspondence, such as W-2s, to the correct address. How does an employer change impact existing attendants? Attendants must re-complete some new hire forms, such as the I-9. Palco will notify you of the requirements. Be sure to complete any required forms so that pay is not impacted. Can someone correspond with Xxxxx on my behalf? Federal and state privacy laws prevent Xxxxx from disclosing personal information to unauthorized individuals. Palco will only correspond with attendants about that attendant’s particular account. Employers (consumer or authorized representative) may receive all information about the attendant’s accounts and information about the participant necessary to carry out employer roles. Consumers have unlimited access to information held by Xxxxx on their account. EN-060043-FAQ-1.0 How are timesheets submitted? Timesheets can be submitted online, by fax, by mail or email. Instructions for online submission will be provided in your notification that your enrollment is approved. When does an attendant submit timesheets? A payroll schedule shows the deadlines for submitting timesheets and scheduled paydays. The payroll schedule can be found at xxxxxxxxxx.xxx. How will I know a timesheet was received and approved? The online portal will display approval messages in real time. The Consumer, Authorized Representative, or Attendant may also contact Customer Support for additional information. What if an attendant doesn’t receive the funds on the scheduled payday? For direct deposited paymentsquestions, please allow sufficient time for feel free to contact the pay to deposit into your account. We recommend allowing 24 hours after paydayfor the deposit. For paper checks, if you have not received within 5 days, please contact Disaster Services Unit at 0.000.000.0000 xxx@xxx.xxx or email to XX-XXXXX@xxxxxxxxxx.xxx. Will the Attendant receive a W-2 at year-end? W-2s are available January 31. If receiving the W-2 by mail, please allow one week for delivery. All attendants receive a W-2. Attendants who earn less than the annual domestic service threshold, per IRS Pub. 15 (Circular E), will also receive a refund of over collected FICA. The employer/authorized representative should encourage their attendants to make sure that the correct address and direct deposit information is current with Palco prior to this date, even if the attendant is no longer working. How do I change my information with Palco? To change your information, complete the appropriate form and mail or fax it to Palco. All forms are found at xxxxxxxxxx.xxx. For name and contact information changes, complete a Change of Information form and attach documentation to show proof of name change which can be driver’s license, divorce degree or marriage license. For withholding changes, complete an IRS W-4, or Payroll Information Worksheet. To change payment information, complete a Direct Deposit Authorization. For any other changes, contact Palco customer support. To change the attendant’s rate of pay, please complete the Attendant Pay Rate Information form. How can Palco be contacted? Palco Customer Support representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. MT, except state holidays. You may reach us by phone at 000.000.0000 or toll free at 0.000.000.0000, email to XX-XXXXX@xxxxxxxxxx.xxx, fax to 000.000.0000 or mail to P.O. Box 242930, Little Rock, AR 72223. Palco has a range of translator and interpreter services at your request. EN-060043-FAQ-1.0call 000.000.0000.

FREQUENTLY ASKED QUESTIONS. Xxxxx serves individuals who participate How does Linked Protection work? This service establishes a link between your Master Business Checking Account and up to three (3) other business deposit accounts. In the event that your checking account does not have sufficient available funds to pay an item which has been presented to us for payment, Xxxxxx Bank will execute a transfer of funds automatically from the available balance(s) in the selfprotection accounts. What transactions are covered by the Linked Protection service? The following transactions will be covered by this service: ACH debits, ATM withdrawals, Checks, Debit Card debit purchases (PIN-directed model by providing various financialbased transactions) and Debit Card credit purchases (Signature-based transactions). Are there any fees associated with the Linked Protection service? Yes. If your Master Business Checking Account should be overdrawn for one or more of the covered transactions listed above, customer supporta $5.00 daily transfer fee for this service will be charged to your account. Regardless of the number of items paid, you will only be charged one (1) transfer fee per day. In the event that your protection accounts do not have sufficient funds to cover the overdraft, the transfer will not take place and informational servicesyour Master Business Checking Account may be assessed a Non-Sufficient Funds fee. Below Please see your Terms & Conditions and Schedule of Fees for more information regarding our overdraft policy. Funds deposited into your Checking, Savings or Money Market Accounts are frequently asked questions subject to help our standard Funds Availability policy and may not be immediately available for transfer to the Master Checking Account. What are the overdraft transfer limitations? Under Federal Law, only six (6) pre-authorized transactions from a Savings or Money Market Account are permitted per statement period. There are no limitations for transfers from a Checking Account. However, excess transfers may result in cancellation of this agreement and possible closing of the protection accounts. Can the Bank cancel my Linked Protection service? Yes, the Bank can cancel this service at any time for any reason and will provide you understand our processes, your requirements, and how with written correspondence if we elect to receive assistancecancel the service. How do I complete forms if I am unable to sign? We encourage you to enroll online, as there are plenty of accessible options on our website. However, if you are unable to use our online system, you may either sign with an X or a mark, then have a witness legibly sign the document on the line above the ‘witnessed by’. What if I need assistance in completing forms? Online enrollment is the easiest method for completing forms. Palco customer support agents can assist you in gaining credentials to enroll online or in completing forms in cancel this packet. When can the attendant begin providing services? Palco will notify the employer and the attendant via email (or mail if enrollment was not completed online) service once all requirements for enrollment have been met. The date of this notification is the date work can begin. Any work performed prior to that date will not be paid by the program. Can an attendant provide services to multiple participants? Yes. However, an attendant must abide by all program rules, especially those regarding overlapping claims for payment of services. What happens if an attendant wants to work for another employer? Attendants may be employed by as many employers as he or she would like. Each time he or she begins working for a new employer, a new attendant packet must be completed, just like getting any new job. However, some requirements may be waived depending on the circumstances, such as providing a copy of Social Security cards or documentation related to receiving direct deposit. Generally, background checks can also transfer, but be sure to check with your program rules to make sure you understand all the requirements. What happens if an attendant stops providing services? Anytime an attendant stops providing service, Palco must be notified via an Employment Separation Notice, which can be found on our website. Even after termination, attendants should keep Palco aware of any changes in contact information throughout the year, so that we can send correspondence, such as W-2s, to the correct address. How does an employer change impact existing attendants? Attendants must re-complete some new hire forms, such as the I-9. Palco will notify you of the requirements. Be sure to complete any required forms so that pay is not impacted. Can someone correspond with Xxxxx on my behalf? Federal and state privacy laws prevent Xxxxx from disclosing personal information to unauthorized individuals. Palco will only correspond with attendants about that attendant’s particular account. Employers (consumer or authorized representative) may receive all information about the attendant’s accounts and information about the participant necessary to carry out employer roles. Consumers have unlimited access to information held by Xxxxx on their account. EN-060043-FAQ-1.0 How are timesheets submitted? Timesheets can be submitted online, by fax, by mail or email. Instructions for online submission will be provided in your notification that your enrollment is approved. When does an attendant submit timesheets? A payroll schedule shows the deadlines for submitting timesheets and scheduled paydays. The payroll schedule can be found at xxxxxxxxxx.xxx. How will I know a timesheet was received and approved? The online portal will display approval messages in real time. The Consumer, Authorized Representative, or Attendant may also contact Customer Support for additional information. What if an attendant doesn’t receive the funds on the scheduled payday? For direct deposited payments, please allow sufficient time for the pay to deposit into your account. We recommend allowing 24 hours after paydayfor the deposit. For paper checks, if you have not received within 5 days, please contact at 0.000.000.0000 or email to XX-XXXXX@xxxxxxxxxx.xxx. Will the Attendant receive a W-2 at year-end? W-2s are available January 31. If receiving the W-2 by mail, please allow one week for delivery. All attendants receive a W-2. Attendants who earn less than the annual domestic service threshold, per IRS Pub. 15 (Circular E), will also receive a refund of over collected FICA. The employer/authorized representative should encourage their attendants to make sure that the correct address and direct deposit information is current with Palco prior to this date, even if the attendant is no longer working. How do I change my information with Palco? To change your information, complete the appropriate form and mail or fax it to Palco. All forms are found at xxxxxxxxxx.xxx. For name and contact information changes, complete a Change of Information form and attach documentation to show proof of name change which can be driver’s license, divorce degree or marriage license. For withholding changes, complete an IRS W-4, or Payroll Information Worksheet. To change payment information, complete a Direct Deposit Authorization. For any other changes, contact Palco customer support. To change the attendant’s rate of pay, please complete the Attendant Pay Rate Information form. How can Palco be contacted? Palco Customer Support representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. MT, except state holidays. You may reach us by phone at 000.000.0000 or toll free at 0.000.000.0000, email to XX-XXXXX@xxxxxxxxxx.xxx, fax to 000.000.0000 or mail to P.O. Box 242930, Little Rock, AR 72223. Palco has a range of translator and interpreter services at your request. EN-060043-FAQ-1.0enrolled?