Common use of General Features Clause in Contracts

General Features. SkySpeed Booking Module • Book, change, divide, and cancel reservations. • Book unlimited number of passengers per PNR as defined by role • Reserve unlimited number of travel Segments per passenger, per PNR • Book multiple flight connections. • Book non-revenue and revenue standby passengers • Override fares dependent on user security settings. • Assign multiple Special Service Request (SSR) codes to individual passengers based on availability. • Add individual passenger identification documents. • Optional seat map display showing actual seat availability • Optional pre-assigned seating. • Associate seat fees with pre-assigned seats • Dynamic seating legend to display seat properties. • Store multiple addresses and phone numbers on a single booking. • Auto-populate name and address from stored phone numbers • Issue itinerary at the airport or station, or by mail, fan, email or XML feed to the desired system • Multiple language support for itinerary printing. • Carrier defined mandatory comments. • Ability to create Agent and carrier defined Freeform, Manifest, and Itinerary comments. • Display of Real-time travel status Information (e.g., FLIFO). • Move passengers to new travel components. • Apply promotion codes to bookings. • Use vouchers as payment on bookings. • Apply discount codes for selected passenger(s) on a booking. • Apply penalty fees at the PNR and passenger level. • Auto-assign seats at the passenger and booking level, with Intelligent Seating for optimal seat selection, • Quick search options to retrieve PNRs. • View available and expired fares within a date range. • Direct refunds to spoilage fees so they are not refunded to passengers. • Directional fares • Place traffic restrictions on flight routes according to IATA standards. • Support for Change of Gauge on equipment (aircraft, train, bus, and ferry). • Support for payment by installments. Hosted Services Agreement FINAL General Features – Customer Management • Manage customer profiles, including personal information, travel preferences and booking information. • Support for system-generated and third-party Customer IDs General Features – Travel Agent Support • Support for travel agency, corporate and third-party profiles. • Automatic entry of travel agency, corporate or third-party organization ID upon agent login. • Private fares and fare discounts based on organization. • PNR retrieval using CRS, GDS and third-party record locators. • Support for parent/child relationships within travel agencies. General Features – Airline Specific PNR Preferences • Configure which fields are required, optional and disabled for passenger information, contact information, payment information and customer profile information. • Automatically place bookings on hold for declined credit cards (configurable). • Configure validation for phone number format. • Auto-populate city and state based on postal code (US & Canadian postal codes). • Configure default booking values for country, language, culture and nationality. General Features – Agent and Airline Support Tools • Create and manage system agents. • Apply role-based permissions to agents and agent groups. • Password-protected login for individual agents. • Temporary supervisory login to perform secure functions. • Configurable logoff time value for inactive sessions. • Scratch pad for call-specific notes. • Customizable reference system to maintain and manage carrier policy and procedure information. • Online help documentation. • Password-protected queue access. dotREZ – Internet Reservation Framework General Features – dotREZ – Internet Reservation Framework The dotREZ internet reservation framework consists of a platform and toolkit to facilitate Customer’s construction of internet booking components which interface with the Hosted Reservation Services. dotREZ Configurable Templates are made available to Customer to use as a reference when customizing and branding Customer’s internet portal. The specific building components which can be used by Customer to build Customer’s internet reservation platform consist of the following, by category. Booking Functionality • Book, change and cancel reservations for trip types of one-way, round-trip or open jaw travel, which may comprise multi-leg or multi-Segment travel components. • Assign multiple Special Service Request (SSR) codes to passengers, based on Customer’s configuration of the SSR and its associated fees and availability of the SSR at the time of passenger’s booking. • Display selected travel components and fares prior to purchase. • Display confirmed or held bookings, including booking details. Pricing/Promotions Functionality • Display single or multiple fares per travel component.

General Features. SkySpeed Booking Module • Book, change, divide, and cancel reservations. • Book unlimited number of passengers per PNR as defined by role role. • Reserve unlimited number of travel Segments per passenger, per PNR PNR. • Book multiple flight connections. • Book non-revenue and revenue standby passengers passengers. • Override fares dependent on user security settings. • Assign multiple Special Service Request (SSR) codes to individual passengers based on availability. • Add individual passenger identification documents. • Optional seat map display showing actual seat availability availability. • Optional pre-assigned seating. • Associate seat fees with pre-assigned seats seats. • Dynamic seating legend to display seat properties. • Store multiple addresses and phone numbers on a single booking. • Auto-populate name and address from stored phone numbers numbers. • Issue itinerary at the airport or station, or by mail, fanfax, email or XML feed to the desired system system. • Multiple language support for itinerary printing. • Carrier defined mandatory comments. • Ability to create Agent and carrier defined Freeform, Manifest, and Itinerary comments. • Display of Realreal-time travel status Information information (e.g., e.g. FLIFO). • Move passengers to new travel components. • Apply promotion codes to bookings. • Use vouchers as payment on bookings. • Apply discount codes for selected passenger(s) on a booking. • Apply penalty fees at the PNR and passenger level. • Auto-assign seats at the passenger and booking level, with Intelligent Seating for optimal seat selection, . • Quick search options to retrieve PNRs. • View available and expired fares within a date range. • Direct refunds to spoilage fees so they are not refunded to passengers. • Directional fares • Place traffic restrictions on flight routes according to IATA standards. • Support for Change of Gauge on equipment (aircraft, train, bus, and ferry). • Support for payment by installments. Hosted Services Agreement FINAL General Features – Customer Management • Manage customer profiles, including personal information, travel preferences and booking information. • Support for system-generated and third-party Customer IDs General Features – Travel Agent Support • Support for travel agency, corporate and third-party profiles. • Automatic entry of travel agency, corporate or third-party organization ID upon agent login. • Private fares and fare discounts based on organization. • PNR retrieval using CRS, GDS and third-party record locators. • Support for parent/child relationships within travel agencies. General Features – Airline Specific PNR Preferences • Configure which fields are required, optional and disabled for passenger information, contact information, payment information and customer profile information. • Automatically place bookings on hold for declined credit cards (configurable). • Configure validation for phone number format. • Auto-populate city and state based on postal code (US & Canadian postal codes). • Configure default booking values for country, language, culture and nationality. General Features – Agent and Airline Support Tools • Create and manage system agents. • Apply role-based permissions to agents and agent groups. • Password-protected login for individual agents. • Temporary supervisory login to perform secure functions. • Configurable logoff time value for inactive sessions. • Scratch pad for call-specific notes. • Customizable reference system to maintain and manage carrier policy and procedure information. • Online help documentation. • Password-protected queue access. dotREZ – Internet Reservation Framework General Features – dotREZ – Internet Reservation Framework The dotREZ internet reservation framework consists of a platform and toolkit to facilitate Customer’s construction of internet booking components which interface with the Hosted Reservation Services. dotREZ Configurable Templates are made available to Customer to use as a reference when customizing and branding Customer’s internet portal. The specific building components which can be used by Customer to build Customer’s internet reservation platform consist of the following, by category. Booking Functionality • Book, change and cancel reservations for trip types of one-way, round-trip or open jaw travel, which may comprise multi-leg or multi-Segment travel components. • Assign multiple Special Service Request (SSR) codes to passengers, based on Customer’s configuration of the SSR and its associated fees and availability of the SSR at the time of passenger’s booking. • Display selected travel components and fares prior to purchase. • Display confirmed or held bookings, including booking details. Pricing/Promotions Functionality • Display single or multiple fares per travel component.

General Features. SkySpeed Booking Module Availability • Book, change, divide, and cancel reservationsMultiple-airport cities (MAC) functionality. • Book unlimited number Show product class or class of passengers per PNR as defined by role • Reserve unlimited number of travel Segments per passenger, per PNR • Book multiple flight connectionsservice for fare display. • Book non-revenue and revenue standby passengers • Override fares dependent on user security settingsAdvanced move functionality. • Assign multiple Special Service Request (SSR) codes to individual passengers based on availabilityRoute-aware origin and destination lists. • Add individual passenger identification documentsAvailability for single day and date ranges. • Optional seat map display showing actual seat availability • Optional pre-assigned seating. • Associate seat fees with pre-assigned seats • Dynamic seating legend to display seat properties. • Store multiple addresses and phone numbers on a single booking. • Auto-populate name and address from stored phone numbers • Issue itinerary at the airport or station, or by mail, fan, email or XML feed to the desired system • Multiple language support for itinerary printing. • Carrier defined mandatory comments. • Ability to create Agent and carrier defined Freeform, Manifest, and Itinerary comments. • Display of Real-time travel status Information (e.g., FLIFO). • Move passengers to new travel components. • Apply promotion codes to bookings. • Use vouchers as payment on bookings. • Apply discount codes for selected passenger(s) on a booking. • Apply penalty fees at the PNR and passenger level. • Auto-assign seats at the passenger and booking level, with Intelligent Seating for optimal seat selection, • Quick search options to retrieve PNRs. • View available and expired fares within a date range. • Direct refunds to spoilage fees so they are not refunded to passengers. • Directional fares • Place traffic restrictions on flight routes according to IATA standards. • Support for Change of Gauge on equipment (aircraft, traintrains, bus, ferry, etc.). • Search by lowest fare in market for a number of days out (Premium Service). Hosted Services Agreement General Features – Payments • Facilitates communication for credit card validation and ferryauthorization with Customer’s third party provider. • Configurable controls for pending and declined cards. • Configure and store data related to installment payments. General Features – Travel Agency Support • Discounts, promotions, commissions, tracking, reporting and billing for travel agencies and corporations. • Online travel agency registration, including IATA/ARC/ATOL/BSP number and password. • Online corporate business registration, including account number and password. • Booking for unregistered/unrecognized agencies prior to carrier validation. • Carrier validation/activation of pending online registrations. • Online support for updates to travel agency/corporate account information. • Individualized logins for agents within a travel agency/corporation. • Travel agency/corporate ID and contact information included on bookings. • Parent-child relationships for travel agencies and corporations. General Features – Seat Functionality • Customizable, graphical seat map display. • Dynamic, unique seat map for each travel component. • Seat selection from seat map or system-assigned based on customer preferences and Intelligent Seating algorithms. • Individual seating and group seating, including seat assignment restrictions. • Dynamic seat legend to display seat properties. • Seat fees and SSR fees. General Features – Technical Details • Ability to customize graphics and HTML display elements (“look and feel”) through CSS and XSLT. • Server-enforced, role-based configuration controls to define application business logic. • Customizable market data (origin and destination airport codes, currency codes and time zone settings). • Customizable lists and codes for aircraft types and credit cards. • Customizable contact information lists (for example, states/provinces, and countries). • Configurable itinerary distribution options (for example, email, fax, print). • Support for payment by installments. Hosted Services Agreement FINAL General Features – Customer Management • Manage customer profiles, including personal information, travel preferences and booking informationlocalization (multiple languages) through customization libraries. • Support for system-generated and third-party Customer IDs General Features – Travel Agent Support • Support for travel agency, corporate and third-party profileslocal time settings by city. • Automatic entry of travel agency, corporate or third-party organization ID upon agent loginRetrieve and view traveled bookings for registered members. • Private fares and fare discounts based on organizationFull validation of form elements using JavaScript. • PNR retrieval using CRS, GDS and third-party record locatorsFuture expandability through modular architecture. • Support for parent/child relationships within travel agencies. General Features – Airline Specific PNR Preferences • Configure which fields are requiredSupported browsers include Internet Explorer 6.0 or higher, optional and disabled for passenger informationFirefox 2.0 or higher, contact information, payment information and customer profile informationOpera or the latest version of Safari. • Automatically place bookings on hold for declined credit cards Optional Secure SSL Encryption, No Encryption, or both (configurablegenerally compliant with secure SSL encryption). • Configure validation for phone number format. • Auto-populate city and state based on postal code (US & Canadian postal codes). • Configure default booking values for country, language, culture and nationality. General Features – Agent and Airline Support Tools • Create and manage system agents. • Apply role-based permissions to agents and agent groups. • Password-protected login for individual agents. • Temporary supervisory login to perform secure functions. • Configurable logoff time value for inactive sessions. • Scratch pad for call-specific notes. • Customizable reference system to maintain and manage carrier policy and procedure information. • Online help documentation. • Password-protected queue access. dotREZ – Internet Reservation Framework General Features – dotREZ – Internet Reservation Framework The dotREZ internet reservation framework consists of a platform and toolkit to facilitate Customer’s construction of internet booking components which interface with the Hosted Reservation Services. dotREZ Configurable Templates are made available to Customer to use as a reference when customizing and branding Customer’s internet portal. The specific building components which can be used by Customer to build Customer’s internet reservation platform consist of the following, by category. Booking Functionality • Book, change and cancel reservations for trip types of one-way, round-trip or open jaw travel, which may comprise multi-leg or multi-Segment travel components. • Assign multiple Special Service Request (SSR) codes to passengers, based on Customer’s configuration of the SSR and its associated fees and availability of the SSR at the time of passenger’s booking. • Display selected travel components and fares prior to purchase. • Display confirmed or held bookings, including booking details. Pricing/Promotions Functionality • Display single or multiple fares per travel component.

General Features. SkySpeed Navitaire offers optional Web Services that enable select API functions supported by the New Skies Reservations system. These APIs support a number of functions including: Booking Module API Functionality • BookAbility to obtain inventory and fare availability for flights in a market. • Ability to obtain inventory and fare availability for a whole itinerary. • Ability to price an itinerary including all fares, change, dividetaxes, and cancel reservationsfees. • Book unlimited number of passengers per PNR as defined by role • Reserve unlimited number of travel Segments per passenger, per PNR • Book multiple flight connections. • Book non-revenue and revenue standby passengers • Override fares dependent on user security settings. • Assign multiple Special Service Request (SSR) codes to individual passengers based on availability. • Add individual passenger identification documents. • Optional seat map display showing actual seat availability • Optional pre-assigned seating. • Associate seat fees with pre-assigned seats • Dynamic seating legend Ability to display seat properties. • Store multiple addresses and phone numbers on a single booking. • Auto-populate name and address from stored phone numbers • Issue itinerary at the airport or station, or by mail, fan, email or XML feed to the desired system • Multiple language support for itinerary printing. • Carrier defined mandatory commentsfare rule content. • Ability to create Agent and carrier defined Freeform, Manifest, and Itinerary commentsor cancel bookings for specified flights. • Display of Real-time travel status Information (e.g., FLIFO)Ability to obtain SSR availability for specified flights. • Move passengers Ability to new travel componentsbook or cancel specified SSRs. • Apply promotion codes Ability to bookingsretrieve a booking by record locator. • Use vouchers as payment on bookingsAbility to display seat maps for specified flights. • Apply discount codes Ability to assign or unassign seats on specified flights for selected passenger(s) on one or more passengers. • Ability to accept schedule changes made to segments in a booking. • Apply penalty fees at the PNR and passenger level. • Auto-assign seats at the passenger and booking level, with Intelligent Seating for optimal seat selection, • Quick search options Ability to retrieve PNRs. • View available and expired fares within a date range. • Direct refunds to spoilage fees so they are not refunded to passengers. • Directional fares • Place traffic restrictions on flight routes according to IATA standards. • Support for Change of Gauge on equipment (aircraft, train, bus, and ferry). • Support for payment bookings by installments. Hosted Services Agreement FINAL General Features – Customer Management • Manage customer profiles, specified search criteria including personal information, travel preferences and booking information. • Support for system-generated and third-party Customer IDs General Features – Travel Agent Support • Support for travel agency, corporate and third-party profiles. • Automatic entry of travel agency, corporate or third-party organization ID upon agent login. • Private fares and fare discounts based on organization. • PNR retrieval using CRS, GDS and third-3rd party record locators. • Support for parent/child relationships within travel agencies. General Features – Airline Specific PNR Preferences • Configure which fields are required, optional Ability to display booking history and disabled for passenger information, contact information, payment information and customer profile information. • Automatically place bookings on hold for declined credit cards (configurable)Ability to retrieve stored baggage information by record locator. Check-in API Functionality • Ability to interact with 3rd party vendors including kiosk check-in service providers. • Configure validation for phone number formatAbility to retrieve passenger and flight information by credit card, passenger record locator, flight and passenger name, or customer number. • Auto-populate city and state based on postal code (US & Canadian postal codes)Ability to display airline generated seat maps. • Configure default booking values Ability to request or change seat assignments for country, language, culture and nationality. General Features – Agent and Airline Support Tools • Create and manage system agentsspecified passengers. • Apply roleAbility to confirm the check-based permissions to agents in status for specified passengers and agent groupsgenerate boarding passes. • Password-protected login Ability to generate baggage tags for individual agentsspecified passengers. • Temporary supervisory login Ability to perform secure functions. • Configurable logoff time value reprint boarding passes for inactive sessions. • Scratch pad for callchecked-specific notes. • Customizable reference system to maintain and manage carrier policy and procedure information. • Online help documentation. • Password-protected queue access. dotREZ – Internet Reservation Framework General Features – dotREZ – Internet Reservation Framework The dotREZ internet reservation framework consists of a platform and toolkit to facilitate Customer’s construction of internet booking components which interface with the Hosted Reservation Services. dotREZ Configurable Templates are made available to Customer to use as a reference when customizing and branding Customer’s internet portal. The specific building components which can be used by Customer to build Customer’s internet reservation platform consist of the following, by category. Booking Functionality • Book, change and cancel reservations for trip types of one-way, round-trip or open jaw travel, which may comprise multi-leg or multi-Segment travel components. • Assign multiple Special Service Request (SSR) codes to in passengers, based on Customer’s configuration of the SSR and its associated fees and availability of the SSR at the time of passenger’s booking. • Display selected travel components and fares prior to purchase. • Display confirmed or held bookings, including booking details. Pricing/Promotions Functionality • Display single or multiple fares per travel component.

General Features. SkySpeed Booking Module Intelligent Seating • BookSeat assignment by multiple factors, changesuch as seat groups, dividetogetherness, priority, seat sets, and cancel reservationsuniform allocation. • Book unlimited number of passengers per PNR as defined by role • Reserve unlimited number of travel Segments per passengerSearch for, per PNR • Book multiple flight connectionsview, and reserve seats with specific properties. • Book non-revenue and revenue standby passengers • Override fares dependent on user security settings. • Assign multiple Special Service Request (SSR) codes Mouse over seats to individual passengers based on availability. • Add individual passenger identification documents. • Optional seat map display showing actual seat availability • Optional pre-assigned seating. • Associate seat fees with pre-assigned seats • Dynamic seating legend to display view seat properties. • Store multiple addresses and phone numbers on a single bookingSearch for forward-facing seats. • AutoStore seat preferences on the booking for reseating, including cancel-populate name and address from stored phone numbers • Issue itinerary at the airport or station, or by mail, fan, email or XML feed to the desired system • Multiple language support for itinerary printingrebook. • Carrier defined mandatory commentsManage access to seat properties by role. • Ability to create Agent and carrier defined FreeformCreate custom images for physical seat maps in all booking channels. • Vector-based seat maps. • Automatically re-assign seats during reaccommodation, ManifestIROP, and Itinerary commentsequipment swap. • Display of Real-time travel status Information (e.g., FLIFO)Manage seat fulfillment with automated queues. • Move passengers to new travel componentsTrack seat satisfaction and seating behavior with standard reports. Advanced Features – Intelligent Seating • Seat assignment by additional factors, such as customer recognition value, origin/destination, zone, weight-balance, and segment optimization. • Apply promotion codes to bookingsCreate custom seat properties, including various options for search and seat assignment behavior. • Restrict seats based on SSR. • Use vouchers as payment on bookingsmarketing configurations for flexible physical inventory and seat properties. • Apply discount codes for selected passenger(s) on a bookingAutomated moveable class curtain. • Apply penalty fees Modify physical inventory and seat properties daily according to travel segment or market. • Run on-demand reseating in AU Grid, SkySchedule and at the PNR airport/station via GoNow. • Automatically seat passengers before departure, including batch processing. • Test and preview ad hoc reseating results. • View reseating progress in a Batch Job Viewer. • Configure seat assignment satisfaction threshold for passengers. • Track seat satisfaction at the travel segment level and booking/passenger level. • Auto-assign seats at the passenger Manage seat fulfillment via automated reseating queue events. Limitations and booking level, with Intelligent Seating for optimal seat selection, Exclusions • Quick search options to retrieve PNRsInterface is “as is” in SkySpeed. • View available and expired fares within a date rangeThere is no interface in SkyPort. • Direct refunds to spoilage fees so they are Functionality does not refunded to passengersinclude SkySales customization. • Directional fares • Place traffic restrictions on flight routes according to IATA standardsFunctionality is not supported in GDS or similar external channels - this is not an industry-based product. • Support for Change of Gauge on equipment (aircraft, train, bus, and ferry). • Support for payment by installments. Hosted Services Agreement FINAL Booking History Files General Features – Customer Management Booking History Files • Manage customer profiles, including personal information, travel preferences Capture and store booking information. • Support for system-generated and third-party Customer IDs General Features – Travel Agent Support • Support for travel agency, corporate and third-party profiles. • Automatic entry of travel agency, corporate or third-party organization ID upon agent login. • Private fares and fare discounts based on organization. • PNR retrieval using CRS, GDS and third-party record locators. • Support for parent/child relationships within travel agencies. General Features – Airline Specific PNR Preferences • Configure which fields are required, optional and disabled for passenger information, contact information, payment information and customer profile information. • Automatically place bookings on hold for declined credit cards (configurable). • Configure validation for phone number format. • Auto-populate city and state based on postal code (US & Canadian postal codes). • Configure default booking values for country, language, culture and nationality. General Features – Agent and Airline Support Tools • Create and manage system agents. • Apply role-based permissions to agents and agent groups. • Password-protected login for individual agents. • Temporary supervisory login to perform secure functions. • Configurable logoff time value for inactive sessions. • Scratch pad for call-specific notes. • Customizable reference system to maintain and manage carrier policy and procedure information. • Online help documentation. • Password-protected queue access. dotREZ – Internet Reservation Framework General Features – dotREZ – Internet Reservation Framework The dotREZ internet reservation framework consists of a platform and toolkit to facilitate Customer’s construction of internet booking components which interface with activity files from the Hosted Reservation ServicesServices to be used as input for a Revenue Management System. dotREZ Configurable Templates are made available • Customer is responsible for formatting booking history files to Customer be compatible with a third party Revenue Management System. • NAVITAIRE will provide the layout of the booking history file to use as a reference when customizing and branding Customer’s internet portal. The specific building components which can be used by Customer to build Customer’s internet reservation platform consist of the following, by category. Booking Functionality • Book, change and cancel reservations for trip types of one-way, round-trip or open jaw travel, which may comprise multi-leg or multi-Segment travel components. • Assign multiple Special Service Request (SSR) codes to passengers, based on Customer’s configuration of the SSR and its associated fees and availability of the SSR at the time of passenger’s booking. • Display selected travel components and fares prior to purchase. • Display confirmed or held bookings, including booking details. Pricing/Promotions Functionality • Display single or multiple fares per travel componentthird party Revenue Management System services provider upon request.

General Features. SkySpeed Navitaire offers optional Web Services that enable select API functions supported by the New Skies Reservations system. These APIs support a number of functions including: Booking Module API Functionality • BookAbility to obtain inventory and fare availability for flights in a market. • Ability to obtain inventory and fare availability for a whole itinerary. • Ability to price an itinerary including all fares, change, dividetaxes, and cancel reservationsfees. • Book unlimited number of passengers per PNR as defined by role • Reserve unlimited number of travel Segments per passenger, per PNR • Book multiple flight connections. • Book non-revenue and revenue standby passengers • Override fares dependent on user security settings. • Assign multiple Special Service Request (SSR) codes to individual passengers based on availability. • Add individual passenger identification documents. • Optional seat map display showing actual seat availability • Optional pre-assigned seating. • Associate seat fees with pre-assigned seats • Dynamic seating legend Ability to display seat properties. • Store multiple addresses and phone numbers on a single booking. • Auto-populate name and address from stored phone numbers • Issue itinerary at the airport or station, or by mail, fan, email or XML feed to the desired system • Multiple language support for itinerary printing. • Carrier defined mandatory commentsfare rule content. • Ability to create Agent and carrier defined Freeform, Manifest, and Itinerary commentsor cancel bookings for specified flights. • Display of Real-time travel status Information (e.g., FLIFO)Ability to obtain SSR availability for specified flights. • Move passengers Ability to new travel componentsbook or cancel specified SSRs. • Apply promotion codes Ability to bookingsretrieve a booking by record locator. • Use vouchers as payment on bookingsAbility to display seat maps for specified flights. • Apply discount codes Ability to assign or unassign seats on specified flights for selected passenger(s) on one or more passengers. • Ability to accept schedule changes made to segments in a booking. • Apply penalty fees at the PNR and passenger level. • Auto-assign seats at the passenger and booking level, with Intelligent Seating for optimal seat selection, • Quick search options Ability to retrieve PNRs. • View available and expired fares within a date range. • Direct refunds to spoilage fees so they are not refunded to passengers. • Directional fares • Place traffic restrictions on flight routes according to IATA standards. • Support for Change of Gauge on equipment (aircraft, train, bus, and ferry). • Support for payment bookings by installments. Hosted Services Agreement FINAL General Features – Customer Management • Manage customer profiles, specified search criteria including personal information, travel preferences and booking information. • Support for system-generated and third-party Customer IDs General Features – Travel Agent Support • Support for travel agency, corporate and third-party profiles. • Automatic entry of travel agency, corporate or third-party organization ID upon agent login. • Private fares and fare discounts based on organization. • PNR retrieval using CRS, GDS and third-3rd party record locators. • Support for parent/child relationships within travel agencies. General Features – Airline Specific PNR Preferences • Configure which fields are required, optional Ability to display booking history and disabled for passenger information, contact information, payment information and customer profile information. • Automatically place bookings on hold for declined credit cards (configurable)Ability to retrieve stored baggage information by record locator. Check-in API Functionality • Ability to interact with 3rd party vendors including kiosk check-in service providers. • Configure validation for phone number formatAbility to retrieve passenger and flight information by credit card, passenger record locator, flight and passenger name, or customer number. • Auto-populate city and state based on postal code (US & Canadian postal codes)Ability to display airline generated seat maps. • Configure default booking values Ability to request or change seat assignments for country, language, culture specified passengers. • Ability to confirm the check-in status for specified passengers and nationalitygenerate boarding passes. • Ability to generate baggage tags for specified passengers. • Ability to reprint boarding passes for checked-in passengers. Voucher API Functionality • Available for a third party vendor to create and void vouchers. Optional Hosted Web Check-in (Not Applicable) General Features – Agent • Ability to retrieve passenger and Airline Support Tools • Create flight information by credit card number, passenger record locator, flight and manage system agentspassenger name, or customer number. • Apply role-based permissions Ability to agents and agent groupsdisplay airline generated seat maps. • Password-protected login Ability to request or change seat assignments for individual agentsspecified passengers. • Temporary supervisory login Ability to confirm the check-in status for specified passengers and generate boarding passes. * Functionality available in New Skies Release 1.2.5 and subsequent releases. NAVITAIRE will work with Customer to assist in making the system able to perform secure functionsthe functions in such a fashion as to allow Customer to comply and to demonstrate compliance with laws, regulations, ordinances, directives, etc. • Configurable logoff time value for inactive sessionsapplicable to Customer, including, without limitation, those of the Transportation Security Administration, the Department of Homeland Security, Customs and Border Protection, and the United States Department of State. • Scratch pad for call-specific notesNAVITAIRE and Customer will work to together to prioritize any changing requirements and will use the process described in Sections 9.4.2 and 9.4.3 of this Exhibit A. As a service provider, NAVITAIRE will evaluate and implement improvements to the underlying New Skies architecture. • Customizable reference system NAVITAIRE shall use reasonable commercial effort to maintain and manage carrier policy and procedure information. • Online help documentation. • Password-protected queue access. dotREZ – Internet Reservation Framework General Features – dotREZ – Internet Reservation Framework The dotREZ internet reservation framework consists mitigate the impact that changes to the architectural components of a platform and toolkit to facilitate Customer’s construction of internet booking components which interface with the Hosted Reservation ServicesSoftware may have on Customer system compatibility. dotREZ Configurable Templates are made available to Customer to use as a reference when customizing Improvements can include both third party products (i.e. database) and branding Customer’s internet portal. The specific building components which can be used by Customer to build Customer’s internet reservation platform consist of the following, by category. Booking Functionality • Book, change and cancel reservations for trip types of one-way, round-trip or open jaw travel, which may comprise multi-leg or multi-Segment travel NAVITAIRE developed architectural components. • Assign multiple Special Service Request (SSR) codes Navitaire shall also use reasonable commercial effort to passengers, based on Customer’s configuration of the SSR upgrade these components to help maintaining third party support. Navitaire is currently aligned closely with our key technology providers and its associated fees and availability of the SSR at the time of passenger’s booking. • Display selected travel components and fares does evaluate products prior to purchasegeneral public release. • Display confirmed or held bookingsCustomer can request upgrades to the underlying New Skies architecture as outlined in Exhibit A, including booking detailsSection 9.4. Pricing/Promotions Functionality • Display single or multiple fares per travel component.48 Customer Hardware, Software, Connectivity and Network Requirements