Common use of Governing Law and Place of Jurisdiction Clause in Contracts

Governing Law and Place of Jurisdiction. (a) This Agreement shall be governed by and construed in accordance with the substantive laws of Switzerland, with the exclusion of the Vienna Convention on the International Sale of Goods dated April 11, 1980. (b) The exclusive place of jurisdiction for any dispute, claim or controversy arising under, out of or in connection with or related to the Agreement (or subsequent amendments thereof), including, without limitation, disputes, claims or controversies regarding its existence, va- lidity, interpretation, performance, breach or termination, shall be the city of Zurich, Swit- zerland. Maintenance and Support shall include the provision of: (a) New Versions, from time to time as Licensor deems reasonable in its own discretion, to provide new or amended functionalities, updates, upgrades and bug fixes for the Software; (b) User Support including access to: (i) First-level email Support during normal business hours on working days (Monday to Friday, excluding public holidays) 9 am to 5 pm (CET); (ii) Second-level email Support with Licensor agreeing to use, depending on the availa- bility of the relevant Software developer(s) or other professional(s), commercially reasonable efforts to reply to request for second-level Support within three business days; (iii) One of Licensor's online introductory tutorial per year (once for a duration of one hour); (iv) Additional up to two of Licensor's online tutorials or online consultations (duration of one hour) upon reasonable request of Licensee to learn about the latest features of the Software, to review Licensee's usage of the Software and to propose possible improvements to increase the benefit Licensee is taking out of the Software; and (v) Licensor's available documentation for users and for IT personnel.

Governing Law and Place of Jurisdiction. (a) This Agreement shall be governed by and construed in accordance with the substantive laws of Switzerland, with the exclusion of the Vienna Convention on the International Sale of Goods dated April 11, 1980. (b) The exclusive place of jurisdiction for any dispute, claim or controversy arising under, out of or in connection with or related to the Agreement (or subsequent amendments thereof), including, without limitation, disputes, claims or controversies regarding its existence, va- lidity, interpretation, performance, breach or termination, shall be the city of Zurich, Swit- zerland. Maintenance and Support shall include the provision of: (a) : ⎯ New Versions, from time to time as Licensor deems reasonable in its own discretion, to provide new or amended functionalities, updates, upgrades and bug fixes for the Software; (b) ; ⎯ User Support support, including access to: (i) First: ⎯ first-level telephone and email Support support during normal business hours on working days (Monday to Friday, excluding public holidays) 9 am to 5 pm (CET); (ii) Second; ⎯ second-level email Support support with Licensor agreeing to use, depending on the availa- bility of the relevant Software software developer(s) or other professional(s), commercially reasonable rea- sonable efforts to reply to request for second-level Support support within three business days; (iii) One ; ⎯ one of Licensor's online introductory tutorial per year (once for a duration of one hourtwo hours); (iv) Additional ; ⎯ additional up to two four of Licensor's online tutorials or online consultations (duration of one hour) upon reasonable request of Licensee to learn about the latest features of the Software, to review Licensee's usage of the Software and to propose possible improvements to increase the benefit Licensee is taking out of the Software; and (v) Licensor's available documentation for users and for IT personnel.

Governing Law and Place of Jurisdiction. (a) This Agreement shall be governed by and construed in accordance with the substantive laws of Switzerland, with the exclusion of the Vienna Convention on the International Sale of Goods dated April 11, 1980. (b) The exclusive place of jurisdiction for any dispute, claim or controversy arising under, out of or in connection with or related to the Agreement (or subsequent amendments thereof), including, without limitation, disputes, claims or controversies regarding its existence, va- lidity, interpretation, performance, breach or termination, shall be the city of Zurich, Swit- zerland. Annex A Maintenance and Support shall include the provision of:Support (a) New Versions, from time to time as Licensor deems reasonable in its own discretion, to provide new or amended functionalities, updates, upgrades and bug fixes for the Software; (b) User Support including access to: (i) First-level email Support during normal business hours on working days (Monday to Friday, excluding public holidays) 9 am to 5 pm (CET); (ii) Second-level email Support with Licensor agreeing to use, depending on the availa- bility of the relevant Software developer(s) or other professional(s), commercially reasonable efforts to reply to request for second-level Support within three business days; (iii) One of Licensor's online introductory tutorial per year (once for a duration of one hour); (iv) Additional up to two of Licensor's online tutorials or online consultations (duration of one hour) upon reasonable request of Licensee to learn about the latest features of the Software, to review Licensee's usage of the Software and to propose possible improvements to increase the benefit Licensee is taking out of the Software; and (v) Licensor's available documentation for users and for IT personnel.