GRANT AND SCOPE OF LICENCE. 1.1 In consideration of payment by you of the Subscription Fees and you agreeing to abide by the EMS Terms, we grant to you a non-exclusive, non-transferable licence to use the EMS Software and the Documentation for the Term. 1. Standard Support (Level 1): 1.1 Standard Support (Level 1 Support) is provided online via the Censornet website. Online Customer support for Censornet services is available Monday to Friday, 8.00 am to 5.00pm UK time (“Standard Support Hours”). 1.2 You can open a support ticket at: xxxxx://xxx.xxxxxxxxx.xxx/support/. You will receive a case number by email which you can use to track the progress of your issue through to resolution. 1.3 Full details, and a Knowledge Base, are available at: xxxxx://xxx.xxxxxxxxx.xxx/support/.
Appears in 5 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
GRANT AND SCOPE OF LICENCE. 1.1 In consideration of payment by you of the Subscription Fees and you agreeing to abide by the EMS Terms, we grant to you a non-exclusive, non-transferable licence to use the EMS Software and the Documentation for the Term.
1. Standard Support (Level 1):
1.1 Standard Support (Level 1 Support) is provided online via the Censornet website. Online Customer support for Censornet services is available Monday to Friday, 8.00 am to 5.00pm UK time (“Standard Support Hours”).
1.2 You can open a support ticket at: xxxxx://xxx.xxxxxxxxx.xxx/support/. You will receive a case number by email which you can use to track the progress of your issue through to resolution.
1.3 Full details, and a Knowledge Base, are available at: xxxxx://xxx.xxxxxxxxx.xxx/support/.:
Appears in 1 contract
Samples: Master Services Agreement
