Common use of Grievance Processing Requirements Clause in Contracts

Grievance Processing Requirements. In accordance with 42 CFR 438.402, members must be allowed to file grievances orally or in writing. Members may file a grievance regarding any matter other than those described in the definition of an action as described in Section 4.12. Grievances may be filed within sixty (60) calendar days of the occurrence of the matter that is the subject of the grievance. The Contractor must acknowledge receipt of each grievance within three (3) business days. The Contractor must make a decision on non-expedited grievances as expeditiously as possible, but not more than thirty (30) calendar days following receipt of the grievance. This timeframe may be extended up to ten