Common use of Helpdesk Service Clause in Contracts

Helpdesk Service. Helpdesk Service is a set of services that include the following: Basic Helpdesk, Administration and Operation, and Auditing and Reporting. The Service is to remotely assist Customer users on (i) questions on the usability of the Customer’s company provided devices; (ii) administration tasks of user related systems; (iii) periodic report generation and log collection.