How to Contact. Us In Case of Errors or Questions about Your Transactions. Telephone or write us as soon as you can if your think your statement is wrong or if you need more information about an electronic transfer listed on the statement. 1. Tell us your name and Account number, 2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and 3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. We will determine whether an error occurred within ten (10) Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Consumer Account within 10 Business Days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Account. For errors involving new Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigation. You may request copies of the documents that we used in our investigation.
Appears in 3 contracts
Samples: Online Banking Agreement, Online Banking Agreement, Online Banking Agreement
How to Contact. Us In in Case of Errors or Questions about Your Transactionsand Questions. Telephone or write us as soon as you can if your think your statement is wrong or if you need more information about an electronic transfer listed on the statement. Call us at (000) 000-XXXX (2265), visit us in person at your local branch, or write us at Carolina Alliance Bank, XX Xxx 000, Xxxxxxxxxxx, XX 00000.
1. a. Tell us your name and Account number,
2. b. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and
3. c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Daysbusiness days. We will determine whether an error occurred within ten (10) Business Days business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Consumer Account within 10 Business Days business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Daysbusiness days, we may not credit your Account. For errors involving new Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may request copies of the documents that we used in our investigation.
Appears in 2 contracts
Samples: Internet Banking Service Agreement, Internet Banking Service Agreement
How to Contact. Us In Case of Errors or Questions about About Your Transactions. Telephone or write us as soon as you can if your you think your statement is wrong or if you need more information about an electronic transfer listed on the statement. You can also send us a secure email through Online Banking (do not send a "normal" email).
i) Call us at 000-000-0000 or visit us in person at your local branch, or write us at: Countybank Online Banking Xxxx Xxxxxx Xxx 0000 Xxxxxxxxx, Xxxxx Xxxxxxxx 00000
ii) We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. When you contact us:
(1. ) Tell us your name and Account number,
(2. ) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and
(3. ) Tell us the dollar amount of the suspected error. .
iii) If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. .
iv) We will determine whether an error occurred within ten (10) Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Consumer Account within 10 Business Days for the amount you think is in errorerror (provisional credit), so that you will have use of the money during the time it takes us to complete our investigation. If we We will ask you to put your complaint or question in writing and if we do not receive it within 10 Business Days, we may not reserve the right to reverse the provisional credit your Accountprovided. For errors involving new Accounts, point-point- of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days Business Days to credit your Account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigation. You may request copies of the documents that we used in our investigation.three
Appears in 1 contract
Samples: Online Banking Agreement
How to Contact. Us In in Case of Errors or Questions about Your Transactionsand Questions. Telephone or write us as soon as you can if your think your statement is wrong or if you need more information about an electronic transfer listed on the statement. Call us at (000) 000-XXXX (2265), visit us in person at your local branch, or write us at Carolina Alliance Bank, a Division of The Park National Bank 000 Xxxxx Xxxxxx Xxxxxx, Xxxxxxxxxxx, XX 00000.
1. a. Tell us your name and Account number,
2. b. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and
3. c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Daysbusiness days. We will determine whether an error occurred within ten (10) Business Days business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Consumer Account within 10 Business Days business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Daysbusiness days, we may not credit your Account. For errors involving new Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may request copies of the documents that we used in our investigation.
Appears in 1 contract
Samples: Internet Banking Service Agreement
How to Contact. Us In Case of Errors or Questions about About Your Transactions. Telephone or write us as soon as you can if your you think your statement is wrong or if you need more information about an electronic transfer listed on the statement.
1. Tell us your name and Account number,
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and
3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. We will determine whether an error occurred within ten (10) Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-forty- five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Consumer Account within 10 Business Days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Account. For errors involving new Accounts, point-of-sale, or foreign-foreign- initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may request copies of the documents that we used in our investigation.
Appears in 1 contract
Samples: Online and Mobile Banking Agreement