Common use of HOW TO GET SERVICE Clause in Contracts

HOW TO GET SERVICE. You must contact the Administrator for the appropriate authorized repair location. Go online to xxx.xxxxxx.xxx or call the toll-free number at (000) 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, a fuse blown, or circuit breaker tripped at the junction box. For a Covered Product that uses batteries as the prime power supply, check that the batteries do not need replacing or recharging. IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE THE RESULT OF THE COVERED PRODUCT NOT BEING SWITCHED ON, BEING UNPLUGGED, A FUSE BLOWN, OR CIRCUIT BREAKER TRIPPED AT THE JUNCTION BOX YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. IF YOU REFUSE SERVICE ON A COVERED ITEM AFTER WE HAVE DISPATCHED THE REPAIR SERVICER TO YOUR LOCATION YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. The appropriate location for the handling of Your claim will be determined at the Administrator’s sole discretion. The repair location will be determined based on the Covered Product, the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. ● Carry-In: Unless otherwise provided in this Agreement, a Covered Product must be delivered and picked up by You at Our authorized service center during normal business hours. ● Depot: The Administrator will provide You with a prepaid shipping label for You to ship your failed Covered Product to Our repair facility. You may be responsible for a portion or all costs of postage, insurance, packaging, and shipping. Your Covered Product must be properly protected with bubble wrap or other protective materials. We are not responsible for and have no liability for a Covered Product damaged in shipping. Your repaired Covered Product will be mailed back to You at no charge. ● On-Site: Service will be performed in Your home. The authorized service technician may opt to remove the Covered Product from Your home to perform covered repairs in-shop. Your Covered Product will be returned upon completion. In the event the term of this Agreement expires during the handling of an approved claim, Your coverage will be automatically extended until the date in which the claim in progress has been resolved in accordance with the terms and conditions of this Agreement. However, no new claims will be considered after Your Agreement term expires.

HOW TO GET SERVICE. You must contact the Administrator for the appropriate authorized repair location. Go online to xxx.xxxxxx.xxx or call the toll-free number at (000) 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, a fuse blown, or circuit breaker tripped at the junction box. For a Covered Product that uses batteries as the prime power supply, check that the batteries do not need replacing or recharging. IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE THE RESULT OF THE A NON-COVERED PRODUCT NOT BEING SWITCHED ONEVENT, BEING UNPLUGGED, A FUSE BLOWN, OR CIRCUIT BREAKER TRIPPED AT THE JUNCTION BOX YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. IF YOU REFUSE SERVICE ON A COVERED ITEM AFTER WE HAVE DISPATCHED THE REPAIR SERVICER TO YOUR LOCATION YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. The appropriate location for the handling of Your claim will be determined at the Administrator’s sole discretion. The repair location will be determined based on the Covered Product, the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. ● We will determine whether your claim is handled as a Carry-In: Unless otherwise provided in, Depot, or On-Site service. If there is any Deductible it will be notated on your purchase receipt and will be due before any service is performed. Go to xxx.xxxxxx.xxx/xxxxx to start your claim or you can follow up on a claim online or at the toll-free number at (000) 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time.Our claims team prioritizes those claims in this Agreementthe order they are received. For all claims, We require, as a minimum, a Covered Product must be delivered and picked up by You at Our authorized service center during normal business hours. ● Depot: The Administrator will provide You with a prepaid shipping label for You to ship your failed Covered Product to Our repair facility. You may be responsible for a portion or all costs detailed description of postage, insurance, packaging, and shipping. Your Covered Product must be properly protected with bubble wrap or other protective materialsthe event. We are not responsible for and have no liability for may request supporting documents such as a Covered Product damaged in shipping. Your repaired Covered Product will be mailed back to You at no charge. ● On-Site: Service will be performed in Your home. The authorized service technician may opt to remove picture of the Covered Product from and the damage. If required documents are not provided to Us the claim may be rejected or the status changed to “Pending”. When a claim is approved, You will be notified via email and given details of how to settle Your home claim. We reserve the right to perform covered repairs in-shopsettle Your claim as We see fit (replace or provide monetary payment). If We replace Your Covered Product will be returned upon completionProduct, then We may arrange to take ownership of the Covered Product. In the event the term of this Agreement expires during the handling of an approved claim, Your coverage will be automatically extended until the date in which the claim in progress has been resolved in accordance with the terms and conditions of this Agreement. However, no new claims will be considered after Your Agreement term expires.

HOW TO GET SERVICE. You must contact the Administrator for the appropriate authorized repair locationservice center. Go online to xxx.xxxxxx.xxx xxx.xxxxxxx.xxx or call the toll-free number at (000) 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, a fuse blown, or circuit breaker tripped at the junction box. For a Covered Product that uses batteries as the prime power supply, check that the batteries do not need replacing or recharging. IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE THE RESULT OF THE COVERED PRODUCT NOT BEING SWITCHED ON, BEING UNPLUGGED, A FUSE BLOWN, OR CIRCUIT BREAKER TRIPPED AT THE JUNCTION BOX YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. IF YOU REFUSE SERVICE ON A COVERED ITEM AFTER WE HAVE DISPATCHED THE REPAIR SERVICER TO YOUR LOCATION YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. The appropriate location for the handling of Your claim will be determined at the Administrator’s sole discretion. The repair location will be determined based on the Covered Product, the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. ● Carry-In: Unless otherwise provided in this Agreement, a Covered Product must be delivered and picked up by You at Our authorized service center during normal business hours. ● Depot: The Administrator will provide You with a prepaid shipping label for You to ship your failed Covered Product to Our repair facility. You may be responsible for a portion or all costs of postage, insurance, packaging, and shipping. Your Covered Product must be properly protected with bubble wrap or other protective materials. We are not responsible for and have no liability for a Covered Product damaged in shipping. Your repaired Covered Product will be mailed back to You at no charge. ● On-Site: Service will be performed in Your home. The authorized service technician may opt to remove the Covered Product from Your home to perform covered repairs in-shop. Your Covered Product will be returned upon completion. In the event the term of this Agreement expires during the handling of an approved claim, Your coverage will be automatically extended until the date in which the claim in progress has been resolved in accordance with the terms and conditions of this Agreement. However, no new claims will be considered after Your Agreement term expires.

HOW TO GET SERVICE. You must contact Contact the Administrator for authorized service within seven (7) days of noticing the appropriate authorized repair locationdefect or damage to Your covered product. Go online to xxx.xxxxxx.xxx or call the Call Us toll-free number at (000) 000- 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard timetime Monday-Friday, or go online to xxx.0xxxxxxx.xxx. Prior to OUR dispatching service to Your location, We may request that You provide US with pictures of your defective or damaged Product. There may be a deductible required to obtain service for Your Covered Product as indicated on the Declarations Page of this Agreement. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, a fuse blown, or circuit breaker tripped at the junction box. For a Covered Product that uses batteries as the prime power supply, check that the batteries do not need replacing or recharging. IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE THE RESULT OF THE COVERED PRODUCT NOT BEING SWITCHED ON, BEING UNPLUGGED, A FUSE BLOWN, OR CIRCUIT BREAKER TRIPPED AT THE JUNCTION BOX YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. IF YOU REFUSE SERVICE ON A COVERED ITEM AFTER WE HAVE DISPATCHED THE REPAIR SERVICER TO YOUR LOCATION YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. The appropriate location for the handling of Your claim will be determined at the Administrator’s sole discretion. The repair location will be determined based on the Covered Product, the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. ● Carry-In: Unless otherwise provided in this Agreement, a Covered Product must be delivered and picked up by You at Our authorized service center during normal business hours. ● Depot: The Administrator will provide You with a prepaid shipping label for You to ship your failed Covered Product to Our repair facility. You may be responsible asked for a portion or all costs credit card number before we dispatch service to your location. If You refuse service on a covered item after We have dispatched the repair servicer to Your location You will be billed for that servicer’s applicable trip charge. Except for delivery damage, if You refuse delivery of postage, insurance, packaging, Your replacement item you will be reimbursed the purchase price of this Agreement and shipping. Your Covered Product must be properly protected with bubble wrap or other protective materials. We are not responsible for and will have no liability for a Covered Product damaged in shippingfurther liability. Your repaired Covered Product will be mailed back to You at no charge. ● OnIn-Site: Home Service will be performed in Your homehome whenever possible. The authorized service technician center may opt to remove Your Covered Product to perform service in-shop and will return the Covered Product from Your home to perform covered repairs in-shop. Your Covered Product will be returned upon completion. In Additional time and mileage charges for in-home repairs outside of [twenty-five (25) miles or the event normal service radius of the authorized service center are not covered by this Agreement, and are Your responsibility. If You are not within one of the Administrator’s authorized service areas, You may request termination and refund of the Agreement sales price subject to the cancellation provision in this Agreement. If You choose, the Administrator will provide service at the nearest service location and You must provide the necessary deliveries and pickups at Your expense. Service is available during the regular business hours of the servicer. We do not guarantee days or time of service. We will not be liable for any damages arising out of delays, either before or after a day or time of service is agreed upon. You must make the product reasonably accessible to the repair person. If the product is not accessible, We may decline to provide service or assess You an additional charge, proportionate with the difficulty in working on the product. XXX-WSB (03/16) District of Columbia; (j) Nonfunctional or aesthetic parts including but not limited to plastic parts, knobs, rollers, baskets; accessories used in conjunction with the covered product such as pillows; buttons; (k) Unauthorized repairs and/or parts; (l) Service where no problem can be found; noises or squeaks; Any malfunction, damage or disrepair not occurring or reported within the term of this Agreement expires during agreement; (m) Damage to brass or other plating, pictures, lamps or accessories; faux stone, granite and marble; (n) Seam separation of any kind, including fraying, tearing or shredding of fabric; decorative stitching; loss of foam resiliency in cushion cores, backs and arms; (o) Compressed paper-board, paper veneered and paper laminated surfaces; (p) Rattan, wicker and plastic furniture; Mattresses, box springs and bunkies; and (q) Bodily injury; damage to personal property; (r) Additional exclusions specific to Your Covered Product: SPECIFIC TO MANUFACTURER DEFECTS: (a) Products not originally covered by a manufacturer’s warranty; (b) Natural grains and/or markings on wood and/or leather, including but not limited to scars, insect bites, brand marks, embossing, wrinkles; stress tears; split leathers used in seat cushions, back cushions or top inside arm areas; suede, buffed or nubuck leathers; cracking, peeling or scaling of leather and vinyl; (c) Except as noted in “WHAT IS COVERED”, Fabric; tears and wear-through, punctures, scratches, dents, xxxxx, dirt, or color-fading or discoloration; zippers and (d) Shrinkage from cleaning; Rust or corrosion. SPECIFIC TO STAINS & ACCIDENTAL DAMAGE: (a) Stains or damage resulting from dye; bleach, paint, acid or corrosive products; nail polish remover; chewing gum; accumulation and buildup of stains and soil over time, including darkened areas where the handling of an approved claim, Your coverage will be automatically extended until the date in which the claim in progress has been resolved in accordance body comes into contact with the terms upholstery; perspiration and conditions body or hair oils; fading, soiling or damage caused by pets (other than bodily fluids); damage from use of this Agreementcleaning products not approved by the manufacturer or Us; normal soiling; mold and mildew; stains of unknown origin; “X” coded and non- colorfast fabrics and leather; stains or damage to the material caused by the owner’s failure to use reasonable caution and care to protect the covered product; and (b) Stains or damage occurring prior to and during delivery or setup of your covered product, or when the product is in storage, or being moved into or out of storage, or being moved within or between residences; dye transfer; stain or damage from cleaning products not approved by the manufacturer; stains caused by medical incontinence; stains or damage caused by independent contractors or maintenance personnel; stains from leaks in appliances, sky lights or roof. However, no new claims will be considered after Your Agreement term expires.CONDITIONS: