HOW TO GET SERVICE. You must Contact the Administrator for authorized service within seven (7) days of noticing the defect or damage to Your covered product. Call Us toll-free at 000- 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time Monday-Friday, or go online to xxx.0xxxxxxx.xxx. Prior to OUR dispatching service to Your location, We may request that You provide US with pictures of your defective or damaged Product. There may be a deductible required to obtain service for Your Covered Product as indicated on the Declarations Page of this Agreement. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. You may be asked for a credit card number before we dispatch service to your location. If You refuse service on a covered item after We have dispatched the repair servicer to Your location You will be billed for that servicer’s applicable trip charge. Except for delivery damage, if You refuse delivery of Your replacement item you will be reimbursed the purchase price of this Agreement and We will have no further liability. In-Home Service will be performed in Your home whenever possible. The authorized service center may opt to remove Your Covered Product to perform service in-shop and will return the Covered Product upon completion. Additional time and mileage charges for in-home repairs outside of [twenty-five (25) miles or the normal service radius of the authorized service center are not covered by this Agreement, and are Your responsibility. If You are not within one of the Administrator’s authorized service areas, You may request termination and refund of the Agreement sales price subject to the cancellation provision in this Agreement. If You choose, the Administrator will provide service at the nearest service location and You must provide the necessary deliveries and pickups at Your expense. Service is available during the regular business hours of the servicer. We do not guarantee days or time of service. We will not be liable for any damages arising out of delays, either before or after a day or time of service is agreed upon. You must make the product reasonably accessible to the repair person. If the product is not accessible, We may decline to provide service or assess You an additional charge, proportionate with the difficulty in working on the product.
Appears in 1 contract
Samples: 3yr Agreement Furniture & Upholstery
HOW TO GET SERVICE. You must Contact contact the Administrator for the appropriate authorized service within seven (7) days of noticing the defect or damage to Your covered product. Call Us toll-free at 000- 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time Monday-Friday, or go online to xxx.0xxxxxxx.xxx. Prior to OUR dispatching service to Your repair location, We may request that You provide US with pictures of your defective or damaged Product. There may be a deductible required to obtain service for Your Covered Product as indicated on the Declarations Page of this Agreement. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. You IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE A NON-COVERED EVENT, YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. The appropriate location for the handling of Your claim will be determined at the Administrator’s sole discretion. The repair location will be determined based on the Covered Product, the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. We will determine whether your claim is handled as a Carry-in, Depot, or On-Site service. Go to xxx.xxxxxx.xxx/xxxxx to start your claim or you can follow up on a claim online or at the toll-free number at (000) 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time.Our claims team prioritizes those claims in the order they are received. For all claims, We require, as a minimum, a detailed description of the event. We may request supporting documents such as a picture of the Covered Product and the damage. If required documents are not provided to Us the claim may be asked for rejected or the status changed to “Pending”. When a credit card number before we dispatch service to your location. If You refuse service on a covered item after We have dispatched the repair servicer to Your location claim is approved, You will be billed for that servicer’s applicable trip chargenotified via email and given details of how to settle Your claim. Except for delivery damageWe reserve the right to settle Your claim as We see fit (replace or provide monetary payment). If We replace Your Covered Product, if You refuse delivery then We may arrange to take ownership of Your replacement item you will be reimbursed the purchase price Covered Product. In the event the term of this Agreement and We will have no further liability. In-Home Service expires during the handling of an approved claim, Your coverage will be performed automatically extended until the date in Your home whenever possible. The authorized service center may opt to remove Your Covered Product to perform service in-shop which the claim in progress has been resolved in accordance with the terms and will return the Covered Product upon completion. Additional time and mileage charges for in-home repairs outside conditions of [twenty-five (25) miles or the normal service radius of the authorized service center are not covered by this Agreement, and are Your responsibility. If You are not within one of the Administrator’s authorized service areas, You may request termination and refund of the Agreement sales price subject to the cancellation provision in this Agreement. If You chooseHowever, the Administrator no new claims will provide service at the nearest service location and You must provide the necessary deliveries and pickups at be considered after Your expense. Service is available during the regular business hours of the servicer. We do not guarantee days or time of service. We will not be liable for any damages arising out of delays, either before or after a day or time of service is agreed upon. You must make the product reasonably accessible to the repair person. If the product is not accessible, We may decline to provide service or assess You an additional charge, proportionate with the difficulty in working on the productAgreement term expires.
Appears in 1 contract
Samples: Service Agreement
HOW TO GET SERVICE. You must Contact contact the Administrator for the appropriate authorized service within seven (7) days of noticing center. Go online to xxx.xxxxxxx.xxx or call the defect or damage to Your covered product. Call Us toll-free number at 000- (000) 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time Monday-Friday, or go online to xxx.0xxxxxxx.xxx. Prior to OUR dispatching service to Your location, We may request that You provide US with pictures of your defective or damaged Product. There may be a deductible required to obtain service for Your Covered Product as indicated on the Declarations Page of this Agreementtime. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. You may Many oversights, which are not covered under this Agreement, can be asked for a credit card number before we dispatch service due to your location. If You refuse service on a covered item after We have dispatched the repair servicer to Your location You will be billed for that servicer’s applicable trip charge. Except for delivery damage, if You refuse delivery of Your replacement item you will be reimbursed the purchase price of this Agreement and We will have no further liability. In-Home Service will be performed in Your home whenever possible. The authorized service center may opt to remove Your Covered Product to perform service in-shop and will return simple circumstances such as the Covered Product upon completion. Additional time and mileage charges for in-home repairs outside of [twenty-five (25) miles not being switched on, being unplugged, a fuse blown, or the normal service radius of the authorized service center are not covered by this Agreement, and are Your responsibility. If You are not within one of the Administrator’s authorized service areas, You may request termination and refund of the Agreement sales price subject to the cancellation provision in this Agreement. If You choose, the Administrator will provide service circuit breaker tripped at the nearest service location and You must provide junction box. For a Covered Product that uses batteries as the necessary deliveries and pickups at Your expense. Service is available during prime power supply, check that the regular business hours of the servicer. We batteries do not guarantee days need replacing or time of servicerecharging. We will not be liable for any damages arising out of delaysIF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE THE RESULT OF THE COVERED PRODUCT NOT BEING SWITCHED ON, either before or after a day or time of service is agreed uponBEING UNPLUGGED, A FUSE BLOWN, OR CIRCUIT BREAKER TRIPPED AT THE JUNCTION BOX YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. You must make the product reasonably accessible to the repair person. If the product is not accessible, We may decline to provide service or assess You an additional charge, proportionate with the difficulty in working on the productIF YOU REFUSE SERVICE ON A COVERED ITEM AFTER WE HAVE DISPATCHED THE REPAIR SERVICER TO YOUR LOCATION YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE.
Appears in 1 contract
Samples: Service Agreement
HOW TO GET SERVICE. You must Contact contact the Administrator for the appropriate authorized service within seven (7) days of noticing repair location. Go online to xxx.xxxxxx.xxx or call the defect or damage to Your covered product. Call Us toll-free number at 000- (000) 000-0000 between the hours of 8:00 AM and 5:00 PM eastern standard time Monday-Friday, or go online to xxx.0xxxxxxx.xxx. Prior to OUR dispatching service to Your location, We may request that You provide US with pictures of your defective or damaged Product. There may be a deductible required to obtain service for Your Covered Product as indicated on the Declarations Page of this Agreementtime. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, a fuse blown, or circuit breaker tripped at the junction box. For a Covered Product that uses batteries as the prime power supply, check that the batteries do not need replacing or recharging. IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE THE RESULT OF THE COVERED PRODUCT NOT BEING SWITCHED ON, BEING UNPLUGGED, A FUSE BLOWN, OR CIRCUIT BREAKER TRIPPED AT THE JUNCTION BOX YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. IF YOU REFUSE SERVICE ON A COVERED ITEM AFTER WE HAVE DISPATCHED THE REPAIR SERVICER TO YOUR LOCATION YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. The appropriate location for the handling of Your claim will be determined at the Administrator’s sole discretion. The repair location will be determined based on the Covered Product, the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. ● Carry-In: Unless otherwise provided in this Agreement, a Covered Product must be delivered and picked up by You at Our authorized service center during normal business hours. ● Depot: The Administrator will provide You with a prepaid shipping label for You to ship your failed Covered Product to Our repair facility. You may be asked responsible for a credit card number before we dispatch service to your locationportion or all costs of postage, insurance, packaging, and shipping. If You refuse service on Your Covered Product must be properly protected with bubble wrap or other protective materials. We are not responsible for and have no liability for a covered item after We have dispatched the repair servicer to Covered Product damaged in shipping. Your location You repaired Covered Product will be billed for that servicer’s applicable trip mailed back to You at no charge. Except for delivery damage, if You refuse delivery of Your replacement item you will be reimbursed the purchase price of this Agreement and We will have no further liability. In● On-Home Site: Service will be performed in Your home whenever possiblehome. The authorized service center technician may opt to remove the Covered Product from Your home to perform covered repairs in-shop. Your Covered Product to perform service in-shop and will return the Covered Product be returned upon completion. Additional time In the event the term of this Agreement expires during the handling of an approved claim, Your coverage will be automatically extended until the date in which the claim in progress has been resolved in accordance with the terms and mileage charges for in-home repairs outside conditions of [twenty-five (25) miles or the normal service radius of the authorized service center are not covered by this Agreement, and are Your responsibility. If You are not within one of the Administrator’s authorized service areas, You may request termination and refund of the Agreement sales price subject to the cancellation provision in this Agreement. If You chooseHowever, the Administrator no new claims will provide service at the nearest service location and You must provide the necessary deliveries and pickups at be considered after Your expense. Service is available during the regular business hours of the servicer. We do not guarantee days or time of service. We will not be liable for any damages arising out of delays, either before or after a day or time of service is agreed upon. You must make the product reasonably accessible to the repair person. If the product is not accessible, We may decline to provide service or assess You an additional charge, proportionate with the difficulty in working on the productAgreement term expires.
Appears in 1 contract
Samples: Service Agreement