How to Report Possible Account Errors or Unauthorized Transactions. You may contact SoFi Bank at any time by phone, SoFi chat, mobile application or regular mail, to inquire about or report a possible Unauthorized Transaction, account error, or suspicious activity, or to request documents regarding your Account. SoFi Bank Contact information can be found at xxx.xxxx.xxx/xxxxxxx‐us. Written information requests and reports relating to Account Errors, Unauthorized Transactions, account breaches or suspicious activity should include the following information: ● Your full name and Account number (if any); ● A clear description of the Account Error, Unauthorized Transaction or suspicious activity; ● A description of any information or documents needed and an explanation for the request; and ● If applicable, the dollar amount of any suspected error. If you notify us orally, we may require that you send us written confirmation of details of the incident within ten (10) Business Days.
