Incident Reporting Procedure. 2.1 If a Customer experiences an Incident, the Customer must, the Customer must take all reasonable steps to ensure that the Incident is not a fault within the Customer’s Responsibility Domain before reporting the Incident to Interactive.
Appears in 2 contracts
Samples: Level Agreement, Level Agreement
Incident Reporting Procedure. 2.1 If a Customer experiences an Incident, the Customer must, the Customer must take all reasonable steps to ensure that the Incident is not a fault within the Customer’s Responsibility Domain before reporting the Incident to Interactive.
Appears in 2 contracts
Samples: Cyber Security – Service Description, Cyber Security – Service Description
Incident Reporting Procedure. 2.1 (a) If a the Customer experiences an Incident, the Customer must, the Customer must take all reasonable steps to ensure that the Incident is not a fault within the Customer’s Responsibility Domain before reporting the Incident to Interactive.
Appears in 2 contracts
Samples: Interactive Anywhere Service Terms, Interactive Anywhere Service Terms
