Service Description: Interactive Anywhere – Database Management. 18.1 If the CMS SOW states that Interactive provides Interactive Anywhere Database Management Services (“IADM Services”), this Service Description applies.
18.2 Interactive will provide the IADM Services for Administration of SQL Server and each Tier of Service covers one SQL Database Instance.
18.3 The relevant Tier of Service for the IADM Services will be set out in the CMS SOW and may be either: