Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (9) business days.
Appears in 14 contracts
Samples: Software Distribution Service Level Agreement (Sla), Software Distribution Service Level Agreement (Sla), Service Level Agreement
Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (9) business days. .
Appears in 8 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement (Sla), Service Level Agreement (Sla)
Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine four (9) business days.
Appears in 2 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement (Sla)
Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one nineteen (119) business dayclock hours. Priority 3 (P3) is acknowledged, accepted and resolved within four three (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (93) business days.
Appears in 2 contracts
Incident Response. Response time objectives goals for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (9) business days.
Appears in 2 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement (Sla)
Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one two (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (9) business days.
Appears in 2 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement (Sla)