Common use of Incident Response Clause in Contracts

Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (9) business days.

Appears in 14 contracts

Samples: Software Distribution Service Level Agreement (Sla), Software Distribution Service Level Agreement (Sla), Service Level Agreement

AutoNDA by SimpleDocs

Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (9) business days. .

Appears in 8 contracts

Samples: Service Level Agreement (Sla), Service Level Agreement (Sla), Service Level Agreement (Sla)

Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine four (9) business days.

Appears in 2 contracts

Samples: Service Level Agreement (Sla), Service Level Agreement (Sla)

Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one nineteen (119) business dayclock hours. Priority 3 (P3) is acknowledged, accepted and resolved within four three (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (93) business days.

Appears in 2 contracts

Samples: Service Level Agreement, Service Level Agreement

AutoNDA by SimpleDocs

Incident Response. Response time objectives goals for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (9) business days.

Appears in 2 contracts

Samples: Service Level Agreement (Sla), Service Level Agreement (Sla)

Incident Response. Response time objectives for incidents reported to UNM IT are as follows: Priority 1 (P1) is acknowledged, accepted and resolved within four (4) clock hours. Priority 2 (P2) is acknowledged, accepted and resolved within one two (1) business day. Priority 3 (P3) is acknowledged, accepted and resolved within four (4) business days. Priority 4 (P4) is acknowledged, accepted and resolved within nine (9) business days.

Appears in 2 contracts

Samples: Service Level Agreement (Sla), Service Level Agreement (Sla)

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!