Incident Tracking. Full incident tracking capabilities are provided to monitor your requests. During the resolution process, the customer and support engineers can add comments, upload attachments, and update status. • Web / Email / Phone Support – Depending on the level of support, customers have access to support engineers through the web, email, or phone. Issue Priorities
Appears in 3 contracts
Samples: Jumpmind Production Support Subscription Agreement, Jumpmind Production Support Subscription Agreement, Jumpmind Production Support Subscription Agreement
Incident Tracking. Full incident tracking capabilities are provided to monitor your requests. During the resolution process, the customer and support engineers can add comments, upload attachments, and update status. • Web / Email / Phone Support – Depending on the level of support, customers have access to support engineers through the web, email, or phone. Issue Priorities.
Appears in 1 contract
