Incomplete Transactions/Overages. If your virtual currency was not received and/or confirmed on the relevant virtual currency platform or you sent more virtual currency then you intended to send we may be able to refund you the virtual currency as long as you have promptly notified us in time and such virtual currency is still within our control. To apply for a refund, open a support ticket providing your transaction ID, verification code, and refund virtual currency address. The ticket must be opened with the email address used for the applicable Virtual Currency Transaction. Refunds will be either (at our discretion): (a) the original amount of the virtual currency we have received and is still within our control; or (b) an amount equivalent to the USD value at the time of the Virtual Currency Transaction. All refunds must be claimed within 30 days of us receiving your virtual currency or it will be forfeited. Refunds of virtual currency and other funds may be returned to you minus our costs, the unsubsidized coin/miner network transaction fee and any other third party charges. For a refund to be honored it must be at least equal to the network transaction fee for that virtual currency times two, otherwise it will be forfeited.
Incomplete Transactions/Overages. If your digital currency was not received and/or confirmed on the relevant digital currency platform or you sent more digital currency then you intended to send, we may be able to refund you the digital currency as long as you have promptly notified us in time and such digital currency is still within our control. To apply for a refund, open a support ticket providing your transaction ID, verification code, and refund digital currency address. The ticket must be opened with the email address used for the applicable Digital Currency Transaction. Refunds will be either (in our sole discretion): (a) the original amount of the digital currency we have received and is still within our control; or (b) an amount equivalent to the USD value at the time of the Digital Currency Transaction. All refunds must be claimed within 90 days of us receiving your digital currency or it will be forfeited. Refunds of digital currency and other funds may be returned to you minus our costs, the unsubsidized coin/miner network transaction fee and any other third- party charges. For a refund to be honored it must be at least equal to the network transaction fee for that digital currency times two, otherwise it will be forfeited.
