Informational Grievances. Any Member who has a grievance against Company for any matter arising out of a Subscriber Certificate or for covered Dental Care Services rendered thereunder may submit an informal oral grievance to Company. Assistance with Company’s grievance procedures, including assistance with informal oral grievances, may be obtained by calling Company’s Member Services Department at the address and telephone number listed on the face page of this Certificate. Oral grievances shall be submitted to Company’s Grievance Coordinator. Informal oral grievances shall be responded to as soon as possible by the Grievance Coordinator. If the informal oral grievance involves a dentally-related matter or claim, Company’s Dental Director shall be involved in resolving said grievance. The Member has the right to file a formal written grievance with Company and to appeal to the State of Florida Department of Insurance.
Appears in 4 contracts
Samples: Dental Plan Agreement, Dental Plan Agreement, Dental Plan Agreement
Informational Grievances. Any Member who has a grievance against Company for any matter arising out of a Subscriber Certificate or for covered Dental Care Services rendered thereunder may submit an informal oral grievance to Company. Assistance with Company’s 's grievance procedures, including assistance with informal oral grievances, may be obtained by calling Company’s 's Member Services Department at the address and telephone number listed on the face page of this Certificate(000) 000-0000. Oral grievances shall be submitted to Company’s 's Grievance Coordinator. Informal oral grievances shall be responded to as soon as possible by the Grievance Coordinator. If the informal oral grievance involves a dentally-related matter or claim, Company’s 's Dental Director shall be involved in resolving said grievance. The Member has the right to file a formal written grievance with Company and to appeal to the State of Florida Department of Insurance.
Appears in 2 contracts
Samples: Agreement and Certificate of Benefits, Agreement and Certificate of Benefits
Informational Grievances. Any Member who has a grievance against Company for any matter arising out of a Subscriber Certificate or for covered Dental Care Services rendered thereunder may submit an informal oral grievance to Company. Assistance with Company’s grievance procedures, including assistance with informal oral grievances, may be obtained by calling Company’s Member Services Department at the address and telephone number listed on the face page of this Certificatebelow. Oral grievances shall be submitted to Company’s Grievance Coordinator. Informal oral grievances shall be responded to as soon as possible by the Grievance Coordinator. If the informal oral grievance involves a dentallydental-related matter or claim, Company’s Dental Director shall be involved in resolving said grievance. The Member has the right to file a formal written grievance with Company and to appeal grieve directly to the State of Florida Department of InsuranceFinancial Services, Office of Insurance Regulation.
Appears in 2 contracts
Samples: Dental Plan Agreement, Dental Plan Agreement
Informational Grievances. Any Member who has a grievance against Company for any matter arising out of a Subscriber Certificate or for covered Dental Care Services rendered thereunder may submit an informal oral grievance to Company. Assistance with Company’s 's grievance procedures, including assistance with informal oral grievances, may be obtained by calling Company’s 's Member Services Department at the address and telephone number listed on the face page of this Certificatebelow. Oral grievances shall be submitted to Company’s 's Grievance Coordinator. Informal oral grievances shall be responded to as soon as possible by the Grievance Coordinator. If the informal oral grievance involves a dentally-dental- related matter or claim, Company’s 's Dental Director shall be involved in resolving said grievance. The Member has the right to file a formal written grievance with Company and to appeal grieve directly to the State of Florida Department of InsuranceFinancial Services, Office of Insurance Regulation.
Appears in 1 contract
Samples: Compbenefits Company Agreement and Certificate of Benefits
Informational Grievances. Any Member who has a grievance against Company for any matter arising out of a Subscriber Certificate or for covered Dental Care Services rendered thereunder may submit an informal oral grievance to Company. Assistance with Company’s grievance procedures, including assistance with informal oral grievances, may be obtained by calling Company’s Member Services Department at the address and telephone number listed on the face page of this Certificate. Oral grievances shall be submitted to Company’s Grievance Coordinator. Informal oral grievances shall be responded to as soon as possible by the Grievance Coordinator. If the informal oral grievance involves a dentally-related matter or claim, Company’s Dental Director shall be involved in resolving said grievance. The Member has the right to file a FLCERT0598 9 formal written grievance with Company and to appeal to the State of Florida Department of Insurance.
Appears in 1 contract
Samples: Dental Plan Agreement