INTERVENTION PROTOCOL. Introduction
INTERVENTION PROTOCOL. INTRODUCTION
INTERVENTION PROTOCOL. MONTH 1: Patient enrollmenet via business reply mailer - Initial telephone intervention within seven to ten days of business reply mailer receipt - Patients receive demand published report following IVR intervention - Appropriate educational materials sent to patients - Physician receives demand published, patient specific report for inclusion in patient record following IVR intervention - Additionally physician receives immediate notification via phone/fax for any patient reporting status indicating a critical "at risk" trigger has been met - Patients receive interactive voice response based telephone interventions monthly - Patients receive demand published report following each IVR intervention - Appropriate educational materials sent to patients - Physician receives demand published, patient specific report for inclusion in patient record following IVR intervention at month 2 and 4 - Additionally physician receives immediate notification via phone/fax for any patient reporting status indicating a critical "at risk" trigger has been met MONTHS 6 AND 8 - Patients receive interactive voice response based telephone interventions - Patients receive demand published report following each IVR intervention - Appropriate educational materials sent to patients - Physician receives demand published, patient specific report for inclusion in patient record following IVR intervention at month 8 - Additionally physician receives immediate notification via phone/fax for any patient reporting status indicating a critical "at risk" trigger has been met PROGRAM INTERVENTION DESCRIPTION
