Common use of Itemized Services Clause in Contracts

Itemized Services. BNY Mellon shall: (i) Calculate 12b-1 payments and payments under any Shareholder Services Plan of the Fund, produce and mail statements and checks where applicable or generate payments through the National Securities Clearing Corp. (the "NSCC") to all eligible dealers, and forward ineligible checks and statements to Aquila Distributors, Inc. (the "Distributor"); (ii) Make weekly payment of direct commissions, including settlement through NSCC; (iii) Establish and maintain proper shareholder registrations; (iv) Review new applications for required information and correspond with shareholders to complete or correct information; (v) Provide payment processing of checks or wires; (vi) Prepare and certify stockholder lists in conjunction with proxy solicitations; (vii) Issue and countersign share certificates (when requested in writing by a shareholder) and cancel share certificates; (viii) Prepare and mail to shareholders confirmation of activity; (ix) Provide toll-free lines and voice response unit for direct shareholder use, plus customer liaison staff for on-line inquiry response (generally until 6 p.m., New York time, on days on which the New York Stock Exchange is open), including the ability to receive redirected toll-free calls from the Distributor on an as-needed basis; (x) On a monthly basis, mail duplicate statements to: (1) broker-dealers of their clients' activity, whether executed through the broker-dealer or directly with BNY Mellon, and (2) other parties (e.g., lawyers and accountants) as requested by the shareholders; (xi) Provide periodic shareholder lists and statistics to the Fund; (xii) Provide detailed data for underwriter/broker confirmations, including daily outstanding confirmed purchases, redemptions, and paid not issued shares; (xiii) Prepare periodic mailing of year-end tax and statement information; (xiv) Provide reports, notification, and where applicable reconciliation on a timely basis to the investment adviser, sub-adviser, administrator, accounting agent, and custodian of fund activity; (xv) Perform other participating broker-dealer shareholder services, including Fund/Serv, Automated Customer Account Transfer System ("ACATS"), Networking and terminal access for selected dealers, and such other services as may be agreed upon from time to time; (xvi) Promptly transmit to the Fund all reports, documents and information as are requested by the Fund and agreed to by BNY Mellon, which agreement shall not be unreasonably withheld, that are necessary to enable the Fund and its service providers to comply with the requirements of the Internal Revenue Service, the SEC, the National Association of Securities Dealers, Inc, the National Securities Clearing Corp., the state blue sky authorities and any other regulatory bodies having jurisdiction over the Fund, it being understood and agreed that such reports shall include those on the list contained in Exhibit B hereto, as such list may be amended from time to time by agreement between the parties; (xvii) Process all clerical transactions; (xviii) Screen and maintain Transfer on Death registrations according to Fund guidelines (except those guidelines hereafter adopted by the Fund which are considered in BNY Mellon’s sole good-faith discretion to be more burdensome than the guidelines in effect on the date of this Agreement); (xix) Provide electronic imaging and time-stamping of all incoming mail; (xx) Compute and track all front-end and contingent deferred sales charges imposed upon the purchase and redemption of Shares; (xxi) Track and convert Shares in accordance with the share conversion features described in the prospectus of the Fund; (xxii) Answer written or telephonic correspondence relating to its duties hereunder (including providing written acknowledgement of address changes to previous addresses of record) and such other correspondence as may from time to time be mutually agreed upon between BNY Mellon and the Fund; inquiries of a non-routine nature shall be referred to the Fund; (xxiii) Remit supporting detail of underwriter fees to the Distributor on a semi-monthly basis; (xxiv) Until such time as Fund management and legal counsel to the Fund determine otherwise and so inform BNY Mellon in Written Instructions, establish, maintain for the benefit of the Fund and control the flow of funds through separate subscription, redemption and dividend disbursement accounts (each an "Operational Account") provided by PNC Bank, N.A. or by such other financial institution as may be agreed upon by the Fund and BNY Mellon; (xxv) To the extent reasonably feasible, reverse trades (including backing out dividends) due to nonreceipt of funds, improper registration, or other sufficient reason; (xxvi) Compute and track all letters of intent; (xxvii) Screen all transactions with respect to the Fund's Blue Sky requirements of which BNY Mellon is informed by the Fund by Written Instructions, and comply with the Written Instructions of the Fund in effect from time to time limiting issuance of Shares to specified states (based on address of registration), including screening for Shares sold in states other than those so specified (but relating only to those Shares sold after BNY Mellon commences its duties as transfer agent hereunder); (xxviii) Provide abandoned property reporting and filing to meet the escheat requirements of each of the states named by the Fund in Written Instructions; (xxix) Maintain a record of all incoming checks, new account applications and documentation set forth in Section 16(g), on filmstrips, another microfilm retrieval method or otherwise so as to be retrievable and reproducible, upon reasonable request, within time frames that meet reasonable industry standards; (xxx) Process W-9 or similar forms received by BNY Mellon and review taxpayer identification numbers for all same number (e.g., 000 00 0000), sequential numbering (e.g., 000 00 0000) and non-numeric numbers (e.g., 128 4A 3927) and other conditions of obvious irregularity in accordance with BNY Mellon's normal operating procedures; (xxxi) On a semi-monthly or other basis acceptable to BNY Mellon and the Fund (but in no event more frequently than once per month per shareholder account) initiate, accept and process pre-authorized checks or, when available, electronic funds transfers drawn against shareholders' checking accounts; (xxxii) In accordance with policies and procedures established by the Fund and BNY Mellon, furnish to shareholders dividend and redemption checks alleged to have been lost, stolen, destroyed or not received; and (xxxiii) Record all incoming telephone conversations and telephonic transactions that are received via the Fund's published customer service numbers and retain such recordings for a minimum of six months. (xxxiv) Post and perform shareholder transfers and post and perform exchanges for shares of other funds with which the Fund has exchange privileges, pursuant to shareholder instructions; and (xxxv) Reconcile to Fund accounting records and pay dividends and other distributions, including direct deposit credits through the Automatic Clearing House ("ACH") upon proper written shareholder authorization.

Appears in 3 contracts

Samples: Transfer Agency Services Agreement (Aquila Municipal Trust), Transfer Agency Services Agreement (Aquila Funds Trust), Transfer Agency Services Agreement (Aquila Municipal Trust)

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Itemized Services. BNY Mellon shall: (i) Calculate 12b-1 payments and payments under any Shareholder Services Plan of the Fund, produce and mail statements and checks where applicable or generate payments through the National Securities Clearing Corp. (the "NSCC") to all eligible dealers, and forward ineligible checks and statements to Aquila Distributors, Inc. (the "Distributor"); (ii) Make weekly payment of direct commissions, including settlement through NSCC; (iii) Establish and maintain proper shareholder registrations; (iv) Review new applications for required information and correspond with shareholders to complete or correct information; (v) Provide payment processing of checks or wires; (vi) Prepare and certify stockholder lists in conjunction with proxy solicitations; (vii) Issue and countersign share certificates (when requested in writing by a shareholder) and cancel share certificates; (viii) Prepare and mail to shareholders confirmation of activity; (ix) Provide toll-free lines and voice response unit for direct shareholder use, plus customer liaison staff for on-line inquiry response (generally until 6 p.m., New York time, on days on which the New York Stock Exchange is open), including the ability to receive redirected toll-free calls from the Distributor on an as-needed basis; (x) On a monthly basis, mail duplicate statements to: (1) broker-dealers of their clients' activity, whether executed through the broker-dealer or directly with BNY Mellon, and (2) other parties (e.g., lawyers and accountants) as requested by the shareholders; (xi) Provide periodic shareholder lists and statistics to the Fund; (xii) Provide detailed data for underwriter/broker confirmations, including daily outstanding confirmed purchases, redemptions, and paid not issued shares; (xiii) Prepare periodic mailing of year-end tax and statement information; (xiv) Provide reports, notification, and where applicable reconciliation on a timely basis to the investment adviser, sub-adviser, administrator, accounting agent, and custodian of fund activity; (xv) Perform other participating broker-dealer shareholder services, including Fund/Serv, Automated Customer Account Transfer System ("ACATS"), Networking and terminal access for selected dealers, and such other services as may be agreed upon from time to time; (xvi) Promptly transmit to the Fund all reports, documents and information as are requested by the Fund and agreed to by BNY Mellon, which agreement shall not be unreasonably withheld, that are necessary to enable the Fund and its service providers to comply with the requirements of the Internal Revenue Service, the SEC, the National Association of Securities Dealers, Inc, the National Securities Clearing Corp., the state blue sky authorities and any other regulatory bodies having jurisdiction over the Fund, it being understood and agreed that such reports shall include those on the list contained in Exhibit B hereto, as such list may be amended from time to time by agreement between the parties; (xvii) Process all clerical transactions; (xviii) Screen and maintain Transfer on Death registrations according to Fund guidelines (except those guidelines hereafter adopted by the Fund which are considered in BNY Mellon’s sole good-faith discretion to be more burdensome than the guidelines in effect on the date of this Agreement); (xix) Provide electronic imaging and time-stamping of all incoming mail; (xx) Compute and track all front-end and contingent deferred sales charges imposed upon the purchase and redemption of Shares; (xxi) Track and convert Shares in accordance with the share conversion features described in the prospectus of the Fund; (xxii) Answer written or telephonic correspondence relating to its duties hereunder (including providing written acknowledgement of address changes to previous addresses of record) and such other correspondence as may from time to time be mutually agreed upon between BNY Mellon and the Fund; inquiries of a non-routine nature shall be referred to the Fund; (xxiii) Remit supporting detail of underwriter fees to the Distributor on a semi-monthly basis; (xxiv) Until such time as Fund management and legal counsel to the Fund determine otherwise and so inform BNY Mellon in Written Instructions, establish, maintain for the benefit of the Fund and control the flow of funds through separate subscription, redemption and dividend disbursement accounts (each an "Operational Account") provided by PNC Bank, N.A. or by such other financial institution as may be agreed upon by the Fund and BNY Mellon; (xxv) To the extent reasonably feasible, reverse trades (including backing out dividends) due to nonreceipt of funds, improper registration, or other sufficient reason; (xxvi) Compute and track all letters of intent; (xxvii) Screen all transactions with respect to the Fund's Blue Sky requirements of which BNY Mellon is informed by the Fund by Written Instructions, and comply with the Written Instructions of the Fund in effect from time to time limiting issuance of Shares to specified states (based on address of registration), including screening for Shares sold in states other than those so specified (but relating only to those Shares sold after BNY Mellon commences its duties as transfer agent hereunder); (xxviii) Provide abandoned property reporting and filing to meet the escheat requirements of each of the states named by the Fund in Written Instructions; (xxix) Maintain a record of all incoming checks, new account applications and documentation set forth in Section 16(g), on filmstrips, another microfilm retrieval method or otherwise so as to be retrievable and reproducible, upon reasonable request, within time frames that meet reasonable industry standards; (xxx) Process W-9 or similar forms received by BNY Mellon and review taxpayer identification numbers for all same number (e.g., 000 800 00 0000), sequential numbering (e.g., 000 100 00 0000) and non-numeric numbers (e.g., 128 4A 3927) and other conditions of obvious irregularity in accordance with BNY Mellon's normal operating procedures; (xxxi) On a semi-monthly or other basis acceptable to BNY Mellon and the Fund (but in no event more frequently than once per month per shareholder account) initiate, accept and process pre-authorized checks or, when available, electronic funds transfers drawn against shareholders' checking accounts; (xxxii) In accordance with policies and procedures established by the Fund and BNY Mellon, furnish to shareholders dividend and redemption checks alleged to have been lost, stolen, destroyed or not received; and (xxxiii) Record all incoming telephone conversations and telephonic transactions that are received via the Fund's published customer service numbers and retain such recordings for a minimum of six months. (xxxiv) Post and perform shareholder transfers and post and perform exchanges for shares of other funds with which the Fund has exchange privileges, pursuant to shareholder instructions; and (xxxv) Reconcile to Fund accounting records and pay dividends and other distributions, including direct deposit credits through the Automatic Clearing House ("ACH") upon proper written shareholder authorization.

Appears in 2 contracts

Samples: Transfer Agency Services Agreement (Aquila Municipal Trust), Transfer Agency Services Agreement (Aquila Municipal Trust)

Itemized Services. BNY Mellon PFPC shall: (i) Calculate 12b-1 payments and payments under any Shareholder Services Plan of the Fund, produce and mail statements and checks where applicable or generate payments through the National Securities Clearing Corp. (the "NSCC") to all eligible dealers, and forward ineligible checks and statements to Aquila Distributors, Inc. (the "Distributor"); (ii) Make weekly payment of direct commissions, including settlement through NSCC; (iii) Establish and maintain proper shareholder registrations; (iv) Review new applications for required information and correspond with shareholders to complete or correct information; (v) Provide payment processing of checks or wires; (vi) Prepare and certify stockholder lists in conjunction with proxy solicitations; (vii) Issue and countersign share certificates (when requested in writing by a shareholder) and cancel share certificates; (viii) Prepare and mail to shareholders confirmation of activity; (ix) Provide toll-free lines and voice response unit for direct shareholder use, plus customer liaison staff for on-line inquiry response (generally until 6 p.m., New York time, on days on which the New York Stock Exchange is open), including the ability to receive redirected toll-free calls from the Distributor on an as-needed basis; (x) On a monthly basis, mail duplicate statements to: (1) broker-dealers of their clients' activity, whether executed through the broker-dealer or directly with BNY MellonPFPC, and (2) other parties (e.g., lawyers and accountants) as requested by the shareholders; (xi) Provide periodic shareholder lists and statistics to the Fund; (xii) Provide detailed data for underwriter/broker confirmations, including daily outstanding confirmed purchases, redemptions, and paid not issued shares; (xiii) Prepare periodic mailing of year-end tax and statement information; (xiv) Provide reports, notification, and where applicable reconciliation on a timely basis to the investment adviser, sub-adviser, administrator, accounting agent, and custodian of fund activity; (xv) Perform other participating broker-dealer shareholder services, including Fund/Serv, Automated Customer Account Transfer System ("ACATS"), Networking and terminal access for selected dealers, and such other services as may be agreed upon from time to time; (xvi) Promptly transmit to the Fund all reports, documents and information as are requested by the Fund and agreed to by BNY MellonPFPC, which agreement shall not be unreasonably withheld, that are necessary to enable the Fund and its service providers to comply with the requirements of the Internal Revenue Service, the SEC, the National Association of Securities Dealers, Inc, the National Securities Clearing Corp., the state blue sky authorities and any other regulatory bodies having jurisdiction over the Fund, it being understood and agreed that such reports shall include those on the list contained in Exhibit B hereto, as such list may be amended from time to time by agreement between the parties; (xvii) Process all clerical transactions; (xviii) Screen and maintain Transfer on Death registrations according to Fund guidelines (except those guidelines hereafter adopted by the Fund which are considered in BNY Mellon’s PFPC's sole good-faith discretion to be more burdensome than the guidelines in effect on the date of this Agreement); (xix) Provide electronic imaging and time-stamping of all incoming mail; (xx) Compute and track all front-end and contingent deferred sales charges imposed upon the purchase and redemption of Shares; (xxi) Track and convert Shares in accordance with the share conversion features described in the prospectus of the Fund; (xxii) Answer written or telephonic correspondence relating to its duties hereunder (including providing written acknowledgement of address changes to previous addresses of record) and such other correspondence as may from time to time be mutually agreed upon between BNY Mellon PFPC and the Fund; inquiries of a non-routine nature shall be referred to the Fund; (xxiii) Remit supporting detail of underwriter fees to the Distributor on a semi-monthly basis; (xxiv) Until such time as Fund management and legal counsel to the Fund determine otherwise and so inform BNY Mellon PFPC in Written Instructions, establish, maintain for the benefit of the Fund and control the flow of funds through separate subscription, redemption and dividend disbursement accounts (each an "Operational Account") provided by PNC Bank, N.A. or by such other financial institution as may be agreed upon by the Fund and BNY MellonPFPC; (xxv) To the extent reasonably feasible, reverse trades (including backing out dividends) due to nonreceipt of funds, improper registration, or other sufficient reason; (xxvi) Compute and track all letters of intent; (xxvii) Screen all transactions with respect to the Fund's Blue Sky requirements of which BNY Mellon PFPC is informed by the Fund by Written Instructions, and comply with the Written Instructions of the Fund in effect from time to time limiting issuance of Shares to specified states (based on address of registration), including screening for Shares sold in states other than those so specified (but relating only to those Shares sold after BNY Mellon PFPC commences its duties as transfer agent hereunder); (xxviii) Provide abandoned property reporting and filing to meet the escheat requirements of each of the states named by the Fund in Written Instructions; (xxix) Maintain a record of all incoming checks, new account applications and documentation set forth in Section 16(g), on filmstrips, another microfilm retrieval method or otherwise so as to be retrievable and reproducible, upon reasonable request, within time frames that meet reasonable industry standards; (xxx) Process W-9 or similar forms received by BNY Mellon PFPC and review taxpayer identification numbers for all same number (e.g., 000 00 0000), sequential numbering (e.g., 000 00 0000) and non-numeric numbers (e.g., 128 4A 3927) and other conditions of obvious irregularity in accordance with BNY MellonPFPC's normal operating procedures; (xxxi) On a semi-monthly or other basis acceptable to BNY Mellon PFPC and the Fund (but in no event more frequently than once per month per shareholder account) initiate, accept and process pre-authorized checks or, when available, electronic funds transfers drawn against shareholders' checking accounts; (xxxii) In accordance with policies and procedures established by the Fund and BNY MellonPFPC, furnish to shareholders dividend and redemption checks alleged to have been lost, stolen, destroyed or not received; and and (xxxiii) Record all incoming telephone conversations and telephonic transactions that are received via the Fund's published customer service numbers and retain such recordings for a minimum of six months. (xxxiv) Post and perform shareholder transfers and post and perform exchanges for shares of other funds with which the Fund has exchange privileges, pursuant to shareholder instructions; and (xxxv) Reconcile to Fund accounting records and pay dividends and other distributions, including direct deposit credits through the Automatic Clearing House ("ACH") upon proper written shareholder authorization.

Appears in 1 contract

Samples: Transfer Agency Services Agreement (Cash Assets Trust)

Itemized Services. BNY Mellon PFPC shall: (i) 1. Calculate 12b-1 payments and payments under any Shareholder Services Plan of the Fund, produce and mail statements and checks where applicable or generate payments through the National Securities Clearing Corp. (the "NSCC") to all eligible dealers, and forward ineligible checks and statements to Aquila Distributors, Inc. (the "Distributor"); (ii) 2. Make weekly payment of direct commissions, including settlement through NSCC; (iii) 3. Establish and maintain proper shareholder registrations; (iv) 4. Review new applications for required information and correspond with shareholders to complete or correct information; (v) 5. Provide payment processing of checks or wires; (vi) 6. Prepare and certify stockholder lists in conjunction with proxy solicitations; (vii) 7. Issue and countersign share certificates (when requested in writing by a shareholder) and cancel share certificates; (viii) 8. Prepare and mail to shareholders confirmation of activity; (ix) 9. Provide toll-free lines and voice response unit for direct shareholder use, plus customer liaison staff for on-line inquiry response (generally from 8 a.m. until 6 p.m., New York time, on days on which the New York Stock Exchange is open), including the ability to receive redirected toll-free calls from the Distributor on an as-needed basis; (x) 10. On a monthly basis, mail duplicate statements to: (1) : a. broker-dealers of their clients' activity, whether executed through the broker-dealer or directly with BNY MellonPFPC, and (2) and b. other parties (e.g., lawyers and accountants) as requested by the shareholders; (xi) 11. Provide periodic shareholder lists and statistics to the Fund; (xii) 12. Provide detailed data for underwriter/broker confirmations, including daily outstanding confirmed purchases, redemptions, and paid not issued shares; (xiii) 13. Prepare periodic mailing of year-end tax and statement information; (xiv) 14. Provide reports, notification, and where applicable reconciliation on a timely basis to the investment adviser, sub-adviser, administrator, accounting agent, and custodian of fund activity; (xv) 15. Perform other participating broker-dealer shareholder services, including Fund/Serv, Automated Customer Account Transfer System ("ACATS"), Networking and terminal access for selected dealers, and such other services as may be agreed upon from time to time; (xvi) 16. Promptly transmit to the Fund all reports, documents and information as are requested by the Fund and agreed to by BNY MellonPFPC, which agreement shall not be unreasonably withheld, that are necessary to enable the Fund and its service providers to comply with the requirements of the Internal Revenue Service, the SEC, the National Association of Securities Dealers, Inc, the National Securities Clearing Corp., the state blue sky authorities and any other regulatory bodies having jurisdiction over the Fund, it being understood and agreed that such reports shall include those on the list contained in Exhibit B A hereto, as such list may be amended from time to time by agreement between the parties; (xvii) 17. Process all clerical transactions; (xviii) 18. Screen and maintain Transfer on Death registrations according to Fund guidelines (except those guidelines hereafter adopted by the Fund which are considered in BNY Mellon’s PFPC's sole good-faith discretion to be more burdensome than the guidelines in effect on the date of this Agreement); (xix) 19. Provide electronic imaging and time-stamping of all incoming mail; (xx) 20. Compute and track all front-end and contingent deferred sales charges imposed upon the purchase and redemption of Shares; (xxi) 21. Track and convert Shares in accordance with the share conversion features described in the prospectus of the Fund; (xxii) 22. Answer written or telephonic correspondence relating to its duties hereunder (including providing written acknowledgement of address changes to previous addresses of record) and such other correspondence as may from time to time be mutually agreed upon between BNY Mellon PFPC and the Fund; inquiries of a non-routine nature shall be referred to the Fund; (xxiii) 23. Remit supporting detail of underwriter fees to the Distributor on a semi-monthly basis; (xxiv) 24. Until such time as Fund management and legal counsel to the Fund determine otherwise and so inform BNY Mellon PFPC in Written Instructions, establish, maintain for the benefit of the Fund and control the flow of funds through separate subscription, redemption and dividend disbursement accounts (each an "Operational Account") provided by PNC Bank, N.A. or by such other financial institution as may be agreed upon by the Fund and BNY MellonPFPC; (xxv) 25. To the extent reasonably feasible, reverse trades (including backing out dividends) due to nonreceipt of funds, improper registration, or other sufficient reason; (xxvi) 26. Compute and track all letters of intent; (xxvii) 27. Screen all transactions with respect to the Fund's Blue Sky requirements of which BNY Mellon PFPC is informed by the Fund by Written Instructions, and comply with the Written Instructions of the Fund in effect from time to time limiting issuance of Shares to specified states (based on address of registration), including screening for Shares sold in states other than those so specified (but relating only to those Shares sold after BNY Mellon PFPC commences its duties as transfer agent hereunder); (xxviii) Provide abandoned property reporting and filing to meet the escheat requirements of each of the states named by the Fund in Written Instructions; (xxix) Maintain a record of all incoming checks, new account applications and documentation set forth in Section 16(g), on filmstrips, another microfilm retrieval method or otherwise so as to be retrievable and reproducible, upon reasonable request, within time frames that meet reasonable industry standards; (xxx) Process W-9 or similar forms received by BNY Mellon and review taxpayer identification numbers for all same number (e.g., 000 00 0000), sequential numbering (e.g., 000 00 0000) and non-numeric numbers (e.g., 128 4A 3927) and other conditions of obvious irregularity in accordance with BNY Mellon's normal operating procedures; (xxxi) On a semi-monthly or other basis acceptable to BNY Mellon and the Fund (but in no event more frequently than once per month per shareholder account) initiate, accept and process pre-authorized checks or, when available, electronic funds transfers drawn against shareholders' checking accounts; (xxxii) In accordance with policies and procedures established by the Fund and BNY Mellon, furnish to shareholders dividend and redemption checks alleged to have been lost, stolen, destroyed or not received; and (xxxiii) Record all incoming telephone conversations and telephonic transactions that are received via the Fund's published customer service numbers and retain such recordings for a minimum of six months. (xxxiv) Post and perform shareholder transfers and post and perform exchanges for shares of other funds with which the Fund has exchange privileges, pursuant to shareholder instructions; and (xxxv) Reconcile to Fund accounting records and pay dividends and other distributions, including direct deposit credits through the Automatic Clearing House ("ACH") upon proper written shareholder authorization.

Appears in 1 contract

Samples: Transfer Agency Services Agreement (Aquila Three Peaks High Income Fund)

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Itemized Services. BNY Mellon PFPC shall: (i) Calculate 12b-1 payments and payments under any Shareholder Services Plan of the Fund, produce and mail statements and checks where applicable or generate payments through the National Securities Clearing Corp. (the "NSCC") to all eligible dealers, and forward ineligible checks and statements to Aquila Distributors, Inc. (the "Distributor"); (ii) Make weekly payment of direct commissions, including settlement through NSCC; (iii) Establish and maintain proper shareholder registrations; (iv) Review new applications for required information and correspond with shareholders to complete or correct information; (v) Provide payment processing of checks or wires; (vi) Prepare and certify stockholder lists in conjunction with proxy solicitations; (vii) Issue and countersign share certificates (when requested in writing by a shareholder) and cancel share certificates; (viii) Prepare and mail to shareholders confirmation of activity; (ix) Provide toll-free lines and voice response unit for direct shareholder use, plus customer liaison staff for on-line inquiry response (generally until 6 p.m., New York time, on days on which the New York Stock Exchange is open), including the ability to receive redirected toll-free calls from the Distributor on an as-needed basis; (x) On a monthly basis, mail duplicate statements to: (1) broker-dealers of their clients' activity, whether executed through the broker-dealer or directly with BNY MellonPFPC, and (2) other parties (e.g., lawyers and accountants) as requested by the shareholders; (xi) Provide periodic shareholder lists and statistics to the Fund; (xii) Provide detailed data for underwriter/broker confirmations, including daily outstanding confirmed purchases, redemptions, and paid not issued shares; (xiii) Prepare periodic mailing of year-end tax and statement information; (xiv) Provide reports, notification, and where applicable reconciliation on a timely basis to the investment adviser, sub-adviser, administrator, accounting agent, and custodian of fund activity; (xv) Perform other participating broker-dealer shareholder services, including Fund/Serv, Automated Customer Account Transfer System ("ACATS"), Networking and terminal access for selected dealers, and such other services as may be agreed upon from time to time; (xvi) Promptly transmit to the Fund all reports, documents and information as are requested by the Fund and agreed to by BNY MellonPFPC, which agreement shall not be unreasonably withheld, that are necessary to enable the Fund and its service providers to comply with the requirements of the Internal Revenue Service, the SEC, the National Association of Securities Dealers, Inc, the National Securities Clearing Corp., the state blue sky authorities and any other regulatory bodies having jurisdiction over the Fund, it being understood and agreed that such reports shall include those on the list contained in Exhibit B hereto, as such list may be amended from time to time by agreement between the parties; (xvii) Process all clerical transactions; (xviii) Screen and maintain Transfer on Death registrations according to Fund guidelines (except those guidelines hereafter adopted by the Fund which are considered in BNY Mellon’s PFPC's sole good-faith discretion to be more burdensome than the guidelines in effect on the date of this Agreement); (xix) Provide electronic imaging and time-stamping of all incoming mail; (xx) Compute and track all front-end and contingent deferred sales charges imposed upon the purchase and redemption of Shares; (xxi) Track and convert Shares in accordance with the share conversion features described in the prospectus of the Fund; (xxii) Answer written or telephonic correspondence relating to its duties hereunder (including providing written acknowledgement of address changes to previous addresses of record) and such other correspondence as may from time to time be mutually agreed upon between BNY Mellon PFPC and the Fund; inquiries of a non-routine nature shall be referred to the Fund; (xxiii) Remit supporting detail of underwriter fees to the Distributor on a semi-monthly basis; (xxiv) Until such time as Fund management and legal counsel to the Fund determine otherwise and so inform BNY Mellon PFPC in Written Instructions, establish, maintain for the benefit of the Fund and control the flow of funds through separate subscription, redemption and dividend disbursement accounts (each an "Operational Account") provided by PNC Bank, N.A. or by such other financial institution as may be agreed upon by the Fund and BNY MellonPFPC; (xxv) To the extent reasonably feasible, reverse trades (including backing out dividends) due to nonreceipt of funds, improper registration, or other sufficient reason; (xxvi) Compute and track all letters of intent; (xxvii) Screen all transactions with respect to the Fund's Blue Sky requirements of which BNY Mellon PFPC is informed by the Fund by Written Instructions, and comply with the Written Instructions of the Fund in effect from time to time limiting issuance of Shares to specified states (based on address of registration), including screening for Shares sold in states other than those so specified (but relating only to those Shares sold after BNY Mellon PFPC commences its duties as transfer agent hereunder); (xxviii) Provide abandoned property reporting and filing to meet the escheat requirements of each of the states named by the Fund in Written Instructions; (xxix) Maintain a record of all incoming checks, new account applications and documentation set forth in Section 16(g), on filmstrips, another microfilm retrieval method or otherwise so as to be retrievable and reproducible, upon reasonable request, within time frames that meet reasonable industry standards; (xxx) Process W-9 or similar forms received by BNY Mellon PFPC and review taxpayer identification numbers for all same number (e.g., 000 00 0000888 88 8888), sequential xxxxxntial numbering (e.g., 000 00 0000123 45 6789) and non-numeric numbers nuxxxxx xxxxxrs (e.g., 128 4A 3927) and other conditions of obvious irregularity in accordance with BNY MellonPFPC's normal operating procedures; (xxxi) On a semi-monthly or other basis acceptable to BNY Mellon PFPC and the Fund (but in no event more frequently than once per month per shareholder account) initiate, accept and process pre-authorized checks or, when available, electronic funds transfers drawn against shareholders' checking accounts; (xxxii) In accordance with policies and procedures established by the Fund and BNY MellonPFPC, furnish to shareholders dividend and redemption checks alleged to have been lost, stolen, destroyed or not received; and (xxxiii) Record all incoming telephone conversations and telephonic transactions that are received via the Fund's published customer service numbers and retain such recordings for a minimum of six months. (xxxiv) Post and perform shareholder transfers and post and perform exchanges for shares of other funds with which the Fund has exchange privileges, pursuant to shareholder instructions; and (xxxv) Reconcile to Fund accounting records and pay dividends and other distributions, including direct deposit credits through the Automatic Clearing House ("ACH") upon proper written shareholder authorization.

Appears in 1 contract

Samples: Transfer Agency Services Agreement (Aquila Three Peaks High Income Fund)

Itemized Services. BNY Mellon PFPC shall: (i) Calculate 12b-1 payments and payments under any Shareholder Services Plan of the Fund, produce and mail statements and checks where applicable or generate payments through the National Securities Clearing Corp. (the "NSCC") to all eligible dealers, and forward ineligible checks and statements to Aquila Distributors, Inc. (the "Distributor"); (ii) Make weekly payment of direct commissions, including settlement through NSCC; (iii) Establish and maintain proper shareholder registrations; (iv) Review new applications for required information and correspond with shareholders to complete or correct information; (v) Provide payment processing of checks or wires; (vi) Prepare and certify stockholder lists in conjunction with proxy solicitations; (vii) Issue and countersign share certificates (when requested in writing by a shareholder) and cancel share certificates; (viii) Prepare and mail to shareholders confirmation of activity; (ix) Provide toll-free lines and voice response unit for direct shareholder use, plus customer liaison staff for on-line inquiry response (generally until 6 p.m., New York time, on days on which the New York Stock Exchange is open), including the ability to receive redirected toll-free calls from the Distributor on an as-needed basis; (x) On a monthly basis, mail duplicate statements to: (1) broker-dealers of their clients' activity, whether executed through the broker-dealer or directly with BNY MellonPFPC, and (2) other parties (e.g., lawyers and accountants) as requested by the shareholders; (xi) Provide periodic shareholder lists and statistics to the Fund; (xii) Provide detailed data for underwriter/broker confirmations, including daily outstanding confirmed purchases, redemptions, and paid not issued shares; (xiii) Prepare periodic mailing of year-end tax and statement information; (xiv) Provide reports, notification, and where applicable reconciliation on a timely basis to the investment adviser, sub-adviser, administrator, accounting agent, and custodian of fund activity; (xv) Perform other participating broker-dealer shareholder services, including Fund/Serv, Automated Customer Account Transfer System ("ACATS"), Networking and terminal access for selected dealers, and such other services as may be agreed upon from time to time; (xvi) Promptly transmit to the Fund all reports, documents and information as are requested by the Fund and agreed to by BNY MellonPFPC, which agreement shall not be unreasonably withheld, that are necessary to enable the Fund and its service providers to comply with the requirements of the Internal Revenue Service, the SEC, the National Association of Securities Dealers, Inc, the National Securities Clearing Corp., the state blue sky authorities and any other regulatory bodies having jurisdiction over the Fund, it being understood and agreed that such reports shall include those on the list contained in Exhibit B hereto, as such list may be amended from time to time by agreement between the parties; (xvii) Process all clerical transactions; (xviii) Screen and maintain Transfer on Death registrations according to Fund guidelines (except those guidelines hereafter adopted by the Fund which are considered in BNY Mellon’s PFPC's sole good-faith discretion to be more burdensome than the guidelines in effect on the date of this Agreement); (xix) Provide electronic imaging and time-stamping of all incoming mail; (xx) Compute and track all front-end and contingent deferred sales charges imposed upon the purchase and redemption of Shares; (xxi) Track and convert Shares in accordance with the share conversion features described in the prospectus of the Fund; (xxii) Answer written or telephonic correspondence relating to its duties hereunder (including providing written acknowledgement of address changes to previous addresses of record) and such other correspondence as may from time to time be mutually agreed upon between BNY Mellon PFPC and the Fund; inquiries of a non-routine nature shall be referred to the Fund; (xxiii) Remit supporting detail of underwriter fees to the Distributor on a semi-monthly basis; (xxiv) Until such time as Fund management and legal counsel to the Fund determine otherwise and so inform BNY Mellon PFPC in Written Instructions, establish, maintain for the benefit of the Fund and control the flow of funds through separate subscription, redemption and dividend disbursement accounts (each an "Operational Account") provided by PNC Bank, N.A. or by such other financial institution as may be agreed upon by the Fund and BNY MellonPFPC; (xxv) To the extent reasonably feasible, reverse trades (including backing out dividends) due to nonreceipt of funds, improper registration, or other sufficient reason; (xxvi) Compute and track all letters of intent; (xxvii) Screen all transactions with respect to the Fund's Blue Sky requirements of which BNY Mellon PFPC is informed by the Fund by Written Instructions, and comply with the Written Instructions of the Fund in effect from time to time limiting issuance of Shares to specified states (based on address of registration), including screening for Shares sold in states other than those so specified (but relating only to those Shares sold after BNY Mellon PFPC commences its duties as transfer agent hereunder); (xxviii) Provide abandoned property reporting and filing to meet the escheat requirements of each of the states named by the Fund in Written Instructions; (xxix) Maintain a record of all incoming checks, new account applications and documentation set forth in Section 16(g), on filmstrips, another microfilm retrieval method or otherwise so as to be retrievable and reproducible, upon reasonable request, within time frames that meet reasonable industry standards; (xxx) Process W-9 or similar forms received by BNY Mellon PFPC and review taxpayer identification numbers for all same number (e.g., 000 800 00 0000), sequential numbering (e.g., 000 100 00 0000) and non-numeric numbers (e.g., 128 4A 3927) and other conditions of obvious irregularity in accordance with BNY MellonPFPC's normal operating procedures; (xxxi) On a semi-monthly or other basis acceptable to BNY Mellon PFPC and the Fund (but in no event more frequently than once per month per shareholder account) initiate, accept and process pre-authorized checks or, when available, electronic funds transfers drawn against shareholders' checking accounts; (xxxii) In accordance with policies and procedures established by the Fund and BNY MellonPFPC, furnish to shareholders dividend and redemption checks alleged to have been lost, stolen, destroyed or not received; and (xxxiii) Record all incoming telephone conversations and telephonic transactions that are received via the Fund's published customer service numbers and retain such recordings for a minimum of six months. (xxxiv) Post and perform shareholder transfers and post and perform exchanges for shares of other funds with which the Fund has exchange privileges, pursuant to shareholder instructions; and (xxxv) Reconcile to Fund accounting records and pay dividends and other distributions, including direct deposit credits through the Automatic Clearing House ("ACH") upon proper written shareholder authorization.

Appears in 1 contract

Samples: Transfer Agency Services Agreement (Tax Free Fund of Colorado)

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