Common use of IXC Customer Access to Trouble Clause in Contracts

IXC Customer Access to Trouble. Ticketing System IXC customers must be provided access by PSI to any trouble tickets related to their service, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated customer contacts with automatic access to the trouble tickets via web interfaces. PSI Backbone status information must also be made available to IXC customer contacts requesting same via the same interfaces.

Appears in 2 contracts

Samples: Joint Marketing and Services Agreement (Ixc Communications Inc), Joint Marketing and Services Agreement (Psinet Inc)

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IXC Customer Access to Trouble. Ticketing System TICKETING SYSTEM IXC customers must will be provided access by PSI to any trouble tickets related to their service, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated customer contacts with automatic access to the trouble tickets via web interfaces. PSI Backbone status information must should also be made available to IXC customer Customer contacts requesting same via the same interfaces.

Appears in 1 contract

Samples: Joint Marketing and Services Agreement (Ixc Communications Inc)

IXC Customer Access to Trouble. Ticketing System IXC customers must will be provided access by PSI to any trouble tickets related to their service, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated customer contacts with automatic access to the trouble tickets via web interfaces. PSI Backbone status information must should also be made available to IXC customer Customer contacts requesting same via the same interfaces. -------- * Confidential material has been omitted and filed separately with the Securities and Exchange Commission.

Appears in 1 contract

Samples: Joint Marketing and Services Agreement (Ixc Communications Inc)

IXC Customer Access to Trouble. Ticketing System IXC customers must will be provided access by PSI to any trouble tickets related to their service, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated customer contacts with automatic access to the trouble tickets via web interfaces. PSI Backbone status information must should also be made available to IXC customer Customer contacts requesting same via the same interfaces.

Appears in 1 contract

Samples: Joint Marketing and Services Agreement (Psinet Inc)

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IXC Customer Access to Trouble. Ticketing System IXC customers must will be provided access by PSI to any trouble tickets related to their service, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated customer contacts with automatic access to the trouble tickets via web interfaces. interfaces PSI Backbone status information must should also be made available to IXC customer contacts requesting same via the same interfaces.

Appears in 1 contract

Samples: Joint Marketing and Services Agreement (Ixc Communications Inc)

IXC Customer Access to Trouble. Ticketing System TICKETING SYSTEM IXC customers must be provided access by PSI to any trouble tickets related to their service, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated customer contacts with automatic access to the trouble tickets via web interfaces. PSI Backbone status information must also be made available to IXC customer contacts requesting same via the same interfaces.

Appears in 1 contract

Samples: Joint Marketing and Services Agreement (Psinet Inc)

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