Common use of Keeping in Touch Clause in Contracts

Keeping in Touch. You need to tell us about changes to your personal details or situation. We need to tell you about changes that affect you. 5.1 Keeping us informed of changes helps us to manage and protect your money and to communicate with you. 5.2 It is very important that you tell us of changes to your personal details as they occur, for example, your: • name; • nationality • tax residency • address; • email address; • phone number (including mobile number); or • nominated account (see clause 6.6). 5.3 We will change your personal details on receipt of an original letter from you (signed in accordance with your mandate) requesting these changes. As an extra precaution, we may sometimes telephone you to confirm your instructions. 5.4 We will provide statements at least once per annum showing the balance of your account. The statements will be provided electronically or via post. 5.5 Please check your statement and tell us as soon as possible if there are any items that you do not recognise. We will investigate and confirm to you if there is any action we need to take to correct it. 5.6 We will provide your account statements to the most recent postal or email address that you have given to us. 5.7 We may write to you to let you know if: • we need more information from you; • there are changes to your account; • our details change; • we have not heard from you for a while; • we have new products or we are involved in events that we think you might be interested in (subject to your marketing preferences); or • we are required to do so by law. 5.8 We will assume that you have received anything that we send you on the fourth business day after it has been sent. 5.9 We reserve the right to designate your account as being ‘Gone Away’ for the following reasons: • if there is no activity on your Deposit Account which is not a Term Deposit for a period of at least 36 months; and/or • you do not respond to us when requested to do so; and • if correspondence that we have addressed to you is returned to us undelivered; and/or • if we receive notification from a third party telling us you have gone away but you have not told us that you have moved. We will respond to any request to gain access to Gone Away funds in a reasonable and timely manner, subject to us being able to confirm the eligibility of the claimant.

Keeping in Touch. You need to tell us about changes to your personal details or situation. We need to tell you about changes that affect you. 5.1 Keeping us informed of changes helps us to manage and protect your money and to communicate with you. 5.2 It is very important that you tell us of changes to your personal details as they occur, for example, your: • name; • nationality • tax residency nationality; • address; • email address; • phone number (including mobile number); or • entitlement to receive interest gross of tax; or • nominated account (see clause 6.6). 5.3 We will change your personal details on receipt of an original letter from you (signed in accordance with your mandate) requesting these changes. As an extra precaution, we may sometimes telephone you to confirm your instructions. 5.4 We will provide statements at least once per annum showing the balance of your account. The statements will be provided electronically or via post. 5.5 Please check your statement and tell us as soon as possible if there are any items that you do not recognise. We will investigate and confirm to you if there is any action we need to take to correct it. 5.6 We will provide your account statements to the most recent postal or email address that you have given to us. 5.7 We may write to you to let you know if: • we need more information from you; • there are changes to your account; . • our details change; • we have not heard from you for a while; • we have new products or we are involved in events that we think you might be interested in (subject to your marketing preferences)in; or • we are required to do so by law. 5.8 We will assume that you have received anything that we send you on the fourth business day after it has been sent. 5.9 We reserve the right to designate your account as being ‘'Gone Away’ ' for the following reasons: • if there is no activity on your Deposit Account which is not a Term Deposit for a period of at least 36 months; and/or • you do not respond to us when requested to do so; and • if correspondence that we have addressed to you is returned to us undelivered; and/or • if we receive notification from a third party telling us you have gone away but you have not told us that you have moved. We will respond to any request to gain access to Gone Away funds in a reasonable and timely manner, subject to us being able to confirm the eligibility of the claimant.

Keeping in Touch. You need to tell us about changes to your personal details or situation. We need to tell you about changes that affect you. 5.1 Keeping us informed of changes helps us to manage and protect your money and to communicate with you. 5.2 It is very important that you tell us of changes to your personal details as they occur, for example, your: • name; • nationality • tax residency nationality; • address; • email address; • phone number (including mobile number); or • entitlement to receive interest gross of tax; or • nominated account (see clause 6.6). 5.3 We will change your personal details on receipt of an original letter from you (signed in accordance with your mandate) requesting these changes. As an extra precaution, we may sometimes telephone you to confirm your instructions. 5.4 We will provide statements at least once per annum showing the balance of your account. The statements will be provided electronically or via post. 5.5 Please check your statement and tell us as soon as possible if there are any items that you do not recognise. We will investigate and confirm to you if there is any action we need to take to correct it. 5.6 We will provide your account statements to the most recent postal or email address that you have given to us. 5.7 We may write to you to let you know if: • we need more information from you; • there are changes to your account; • our details change; • we have not heard from you for a while; • we have new products or we are involved in events that we think you might be interested in (subject to your marketing preferences)in; or • we are required to do so by law. 5.8 We will assume that you have received anything that we send you on the fourth business day after it has been sent. 5.9 We reserve the right to designate your account as being ‘'Gone Away’ ' for the following reasons: • if there is no activity on your Deposit Account which is not a Term Deposit for a period of at least 36 months; and/or • you do not respond to us when requested to do so; and • if correspondence that we have addressed to you is returned to us undelivered; and/or • if we receive notification from a ifwereceivenotification froma third party telling us you have gone away but you have not told us that you have moved. We will respond to any request to gain access to Gone Away funds in a reasonable and timely manner, subject to us being able to confirm the eligibility of the claimant.

Keeping in Touch. You need to tell us about changes to your personal details or situation. We need to tell you about changes that affect you. 5.1 Keeping us informed of changes helps us to manage and protect your money and to communicate with you. 5.2 It is very important that you tell us of changes to your personal details as they occur, for example, your: • name; • nationality • tax residency • address; • email address; • phone number (including mobile number); or • nominated account (see clause 6.6). 5.3 We will change your personal details on receipt of an original letter from you (signed in accordance with your mandate) requesting these changes. As an extra precaution, we may sometimes telephone you to confirm your instructions. 5.4 We will provide statements at least once per annum showing the balance of your account. The statements will be provided electronically or via post. 5.5 Please check your statement and tell us as soon as possible if there are any items that you do not recognise. We will investigate and confirm to you if there is any action we need to take to correct it. 5.6 We will provide your account statements to the most recent postal or email address that you have given to us. 5.7 We may write to you to let you know if: • we need more information from you; • there are changes to your account; • our details change; • we have not heard from you for a while; • we have new products or we are involved in events that we think you might be interested in (subject to your marketing preferences); or • we are required to do so by law. 5.8 We will assume that you have received anything that we send you on the fourth business day after it has been sent. 5.9 We reserve the right to designate your account as being ‘Gone Away’ for the following reasons: • if there is no activity on your Deposit Account which is not a Term Deposit for a period of at least 36 months; and/or • you do not respond to us when requested to do so; and • if correspondence that we have addressed to you is returned to us undelivered; and/or • if we receive notification from a third party telling us you have gone away but you have not told us that you have moved. We will respond to any request to gain access to Gone Away funds in a reasonable and timely manner, subject to us being able to confirm the eligibility of the claimant.