KPI Objectives. Ensure that the specific interactive web service is available on the eHealth platform. The service is considered as available when it provides a successful response at each access. Successful responses are all Front Web Service responses which do not mention the unavailability of a component needed to route a request from its reception at a Front Web Service till the answer is delivered. Poor request formulations (e.g. bad NISS) which provide an error message, are considered as successful transactions when this error message is not related to a component failure.
Appears in 4 contracts
Samples: Service Level Agreement, Level Agreement, Service Level Agreement
