Common use of Low Clause in Contracts

Low. An incident with severity level of “Low” is defined as one that produces an inconvenient situation in which the Services are usable but do not provide a function in the most convenient or expeditious manner and the Authorized User suffers little or no significant impact. If the reported event is Low severity, Julota will attempt to resolve the event in a commercially reasonable manner in future maintenance releases. Only the Authorized User may contact the support desk to report the issue. Essential Services Premium Services Elite Services Coverage Business Hours Business Hours 24/7 Response Time Critical 4 hours via hotline 2 hours via hotline 1 hour via hotline High 2 business days via email or web portal 1 business day via email or web portal 1/2 day via email or web portal Low 3 business days via email or web portal 1 business day via email or web portal 1 business day via email or web portal

Low. An incident with severity level of “Low” is defined as one that produces an inconvenient situation in which the Services are usable but do not provide a function in the most convenient or expeditious manner and the Authorized User suffers little or no significant impact. If the reported event is Low severity, Julota Xxxxxx will attempt to resolve the event in a commercially reasonable manner in future maintenance releases. Only the Authorized User may contact the support desk to report the issue. Essential Basic Services Premium Services Elite Services Coverage Business Hours Business Hours 24/7 Response Time Critical 4 hours via hotline 2 hours via hotline 1 hour via hotline High 2 business days via email or web portal 1 business day via email or web portal 1/2 ½ business day via email or web portal Low 3 business days via email or web portal 1 business day via email or web portal 1 business day via email or web portal