Common use of LTS Coordinator Clause in Contracts

LTS Coordinator. The goal of this initiative is to better understand the use of LTS Coordinators by One Care Plan Enrollees. The Contractor shall identify a random sample of a minimum of 20 members each year who will be interviewed about use of a LTS Coordinator during that year. An independent quality assurance entity shall conduct interviews of each Enrollee in the sample to determine his or her experience with a LTS Coordinator, using a semi‑structured interview tool provided by EOHHS. The Contractor shall analyze results of its survey in order to understand Enrollee experience with a Coordinator, and to identify best practices as well as to understand the underlying reasons why Enrollees are or are not engaged with LTS Coordinators. The One Care Planwill identify issues within its enrollment and assessment processes which require change and shall implement such improvements. The Contractor will report its results to EOHHS and to CMS.

LTS Coordinator. The goal of this initiative is to better understand the use of LTS Coordinators by One Care Plan Enrollees. The Contractor shall identify a random sample of a minimum of 20 members each year who will be interviewed about use of a LTS Coordinator during that year. An independent quality assurance entity shall conduct interviews of each Enrollee in the sample to determine his or her experience with a LTS Coordinator, using a semi‑structured semi-structured interview tool provided by EOHHS. The Contractor shall analyze results of its survey in order to understand Enrollee experience with a Coordinator, and to identify best practices as well as to understand the underlying reasons why Enrollees are or are not engaged with LTS Coordinators. The One Care Planwill identify issues within its enrollment and assessment processes which require change and shall implement such improvements. The Contractor will report its results to EOHHS and to CMS.