Maintain Grievance Policy/Procedure Sample Clauses

Maintain Grievance Policy/Procedure. Contractor shall adopt Department Policy #4.020 Beneficiary Problem Resolution Process available at xxxxx://xxxxxxxxxxxxxx.xxx.xxx.xxx/s/wg73482s2hgtgwd8arzu3ajhgefy9syj, to address client/family complaints in compliance with beneficiary grievance, appeal, and fair hearing procedures and timeframes as specified in 42 C.F.R. Section 438.400 through 42 C.F.R. Section 438.424.
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Related to Maintain Grievance Policy/Procedure

  • Policy Grievance – Union Grievance The Union may institute a grievance alleging a general misinterpretation or violation of this Agreement by the Employer by submitting a written grievance at Step No. 1 within twenty (20) days after the circumstances have occurred. This section shall not apply to disciplinary grievances or application of competitive clauses under this Agreement.

  • Policy Grievance Where either Party disputes the general application, interpretation or alleged violation of an article of this Agreement, the dispute shall be discussed initially with the Employer or the Union, as the case may be, within thirty (30) days of the occurrence. Where no satisfactory agreement is reached, either Party may submit the dispute to arbitration, as set out in Article 10.

  • GRIEVANCE PROCEDURE 9:01 It is the mutual desire of the parties that grievances of employees shall be addressed as quickly as possible. If any employee has a grievance, she will first discuss it with her Supervisor within five (5) days of the events giving rise to the concern. Failing settlement at the discussion stage, and given that there has been a violation of the Collective Agreement, the employee shall proceed with a written grievance provided it is presented within five (5) days following the Supervisor’s decision. All grievances shall be dealt with and disposed of as hereinafter provided. An employee has the right to be accompanied by a Union Representative at any stage of this grievance procedure. The Employer will advise the employee of this right. Step 1 The grievance shall be submitted in writing and he signed by the employee directly involved and/or by the designated Union Representative. The employee shall, together with their Union Representative present their grievance to the Supervisor within five (5) working days of the discussion of the complaint. The Employer shall deal with the grievance and render a decision in writing no later than five (5) working days after the grievance has been received. Step 2 If the grievance is not settled, the Union Committee may refer the grievance to the Executive Director or designate within five (5) working days after the completion of Step 1. A meeting then shall he arranged with the Executive Director or designate, grievor and the Union Committee. A decision shall he rendered in writing within five (5) working days of the meeting. Step 3 If the grievance is not settled, the Union Representative and the Head Office Designate will meet within five (5) working days after the completion of Step 2. A decision shall be rendered in writing five (5) working days after the meeting. The time limits set out in this Article are to be construed as mandatory unless the parties mutually agree in writing to waive time limits. If a grievance is not submitted or advanced from one step to another within the time limits set out, the grievance shall be deemed to be abandoned and all rights or recourse to the grievance procedure shall be at an end. 9:02 The Employer shall not discharge or suspend any employee who has completed his or her probationary period without just cause. In the event an employee who has completed his or her probationary period grieves a discharge, such grievance may be submitted at Step 2 of the grievance procedure within two (2) days of the event being grieved.

  • Grievance Procedures The AGENCY agrees to establish a formal written grievance process with procedures through which clients and recipients of services may present grievances to the governing authority of the AGENCY regarding services being provided under this Contract. Additionally, the AGENCY agrees to establish fair hearing procedures that ensure all persons will be advised of their rights to a fair hearing to appeal a denial or exclusion from services and/or the failure of staff to take into account the individual’s choice of service. The AGENCY’S internal grievance procedure must document and include, at a minimum, the following: date of grievance, a written response to the applicant sent within thirty (30) days, and the opportunity for the applicant to meet with the AGENCY Executive Director or designee. Upon request by the COUNTY, the AGENCY shall provide a written report as to the grievance outcome within five (5) normal COUNTY working days. The AGENCY will maintain these documents on file for review by the COUNTY.

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