Common use of MAINTENANCE AND CUSTOMER SUPPORT Clause in Contracts

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from Sage, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support. 8.2 If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and/or Customer Support from a Reseller, such Maintenance Software and/or Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions and the provisions of Section 8.1 above will not apply to you. If you acquired a Subscription License that includes support, Sage will provide Maintenance Software and Customer Support to your Reseller and the Reseller will provide the same to you in accordance with the provisions of this Section 8.2. 8.3 If you acquired a Perpetual License you may be required to pay for Maintenance Software and Customer Support during the first year of your license. Information about the provisions of such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Maintenance Software and Customer Support (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you 8.4 Where Sage provides Maintenance Software and/or Customer Support directly to you, Sage will not be required to provide such Maintenance Software and/or Customer Support where errors arise from: 8.4.1 use of any third party equipment, hardware, software or communication lines; 8.4.2 incorrect use of the Software or operator error; 8.4.3 your failure to fulfil or observe your obligations in Section 2 of this Agreement; 8.4.4 your failure to ensure that your network and systems comply with the relevant specifications provided by Sage from time to time; or 8.4.5 any other circumstances where it is stated in the information provided to you by Sage that such Maintenance Software and/or Customer Support will not be provided.

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from SageZAP, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc ZAP entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage ZAP may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support. 8.2 If the Sage Group plc ZAP entity with which you contracted for the Software allowed you to purchase Maintenance Software and/or Customer Support from a Reseller, such Maintenance Software and/or Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions and the provisions of Section 8.1 above will not apply to you. If you acquired a Subscription License that includes support, Sage ZAP will provide Maintenance Software and Customer Support to your Reseller and the Reseller will provide the same to you in accordance with the provisions of this Section 8.2. 8.3 If you acquired a Perpetual License you may will be required to pay for Maintenance Software and Customer Support during the first year of your license, and every year thereafter. Information about the provisions of such Maintenance Software and Customer Support will be provided to you by the Sage Group plc ZAP entity with which you contracted for the Maintenance Software and Customer Support (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage ZAP may notify to youyou from time to time), If the ZAP entity with which you contracted for the Software allowed you to purchase Maintenance Software and Customer Support from a Reseller, such Maintenance Software and Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions. 8.4 Where Sage ZAP provides Maintenance Software and/or Customer Support directly to you, Sage ZAP will not be required to provide such Maintenance Software and/or Customer Support where errors arise from: 8.4.1 use of any third party equipment, hardware, software or communication lines; 8.4.2 incorrect use of the Software or operator error; 8.4.3 your failure to fulfil or observe your obligations in Section 2 of this Agreement; 8.4.4 your failure to ensure that your network and systems comply with the relevant specifications provided by Sage ZAP from time to time; or 8.4.5 any other circumstances where it is stated in the information provided to you by Sage ZAP that such Maintenance Software and/or Customer Support will not be provided.

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from Sage, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support. 8.2 If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and/or Customer Support from a Reseller, such Maintenance Software and/or Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions and the provisions of Section 8.1 above will not apply to you. If you acquired a Subscription License that includes support, Sage will provide Maintenance Software and Customer Support to your Reseller and the Reseller will provide the same to you in accordance with the provisions of this Section 8.2. 8.3 If you acquired a Perpetual License you may be required to pay for Maintenance Software and Customer Support during the first year of your license. Information about the provisions of such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Maintenance Software and Customer Support (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to youyou from time to time), If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and Customer Support from a Reseller, such Maintenance Software and Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions. 8.4 Where Sage provides Maintenance Software and/or Customer Support directly to you, Sage will not be required to provide such Maintenance Software and/or Customer Support where errors arise from: 8.4.1 use of any third party equipment, hardware, software or communication lines; 8.4.2 incorrect use of the Software or operator error; 8.4.3 your failure to fulfil or observe your obligations in Section 2 of this Agreement; 8.4.4 your failure to ensure that your network and systems comply with the relevant specifications provided by Sage from time to time; or 8.4.5 any other circumstances where it is stated in the information provided to you by Sage that such Maintenance Software and/or Customer Support will not be provided.

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from Sage, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support. 8.2 If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and/or Customer Support from a Reseller, such Maintenance Software and/or Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions and the provisions of Section 8.1 above will not apply to you. If you acquired a Subscription License that includes support, Sage will provide Maintenance Software and Customer Support to your Reseller and the Reseller will provide the same to you in accordance with the provisions of this Section 8.2. 8.3 If you acquired a Perpetual License you may be required to pay for Maintenance Software and Customer Support during the first year of your license. Information about the provisions of such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Maintenance Software and Customer Support (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to youyou from time to time), If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and Customer Support from a Reseller, such Maintenance Software and Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions. 8.4 Where Sage provides Maintenance Software and/or Customer Support directly to you, Sage will not be required to provide such Maintenance Software and/or Customer Support where errors arise from: 8.4.1 use of any third party equipment, hardware, software or communication lines; 8.4.2 incorrect use of the Software or operator error; 8.4.3 your failure to fulfil or observe your obligations in Section 2 of this Agreement; 8.4.4 your failure to ensure that your network and systems comply with the relevant specifications provided by Sage from time to time; or 8.4.5 any other circumstances where it is stated in the information provided to you by Sage that such Maintenance Software and/or Customer Support will not be provided. 8.5 Sage reserves the right to introduce any substitute or replacement Software which substantially fulfils the same functions as the Software which it substitutes or replaces.

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from Sage, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support. 8.2 If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and/or Customer Support from a Reseller, such Maintenance Software and/or Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions and the provisions of Section 8.1 above will not apply to you. If you acquired a Subscription License that includes support, Sage will provide Maintenance Software and Customer Support to your Reseller and the Reseller will provide the same to you in accordance with the provisions of this Section 8.2. 8.3 If you acquired a Perpetual License you You may be required to pay for Maintenance Software and Customer Support during the first year of your license. Information about the provisions of such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Maintenance Software and Customer Support (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to youyou from time to time), If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and Customer Support from a Reseller, such Maintenance Software and Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions. 8.4 Where Sage provides Maintenance Software and/or Customer Support directly to you, Sage will not be required to provide such Maintenance Software and/or Customer Support where errors arise from: 8.4.1 your use of any third party equipment, hardware, software software, service or communication lines; 8.4.2 incorrect your use of the Software in any manner otherwise than in accordance with Sage’s operating instructions or in the case of an operator error; 8.4.3 your failure to fulfil or observe your obligations in Section 2 of this Agreement; 8.4.4 your failure to ensure that your network and systems comply with the relevant specifications provided by Sage from time to time; or 8.4.5 any other circumstances where it is stated in the information provided to you by Sage that such Maintenance Software and/or Customer Support will not be provided. 8.5 Sage reserves the right to introduce any substitute or replacement Software which substantially fulfils the same functions as the Software which it substitutes or replaces.

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from Sage, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you from time to time). If you acquired a Subscription License that includes support, your license Subscription License will also include Maintenance Software and Customer Support. 8.2 If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and/or Customer Support from a Reseller, such Maintenance Software and/or Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions and the provisions of Section 8.1 above will not apply to you. If you acquired a Subscription License that includes support, Sage will provide Maintenance Software and Customer Support to your Reseller and the Reseller will provide the same to you in accordance with the provisions of this Section 8.2. 8.3 If you acquired a Perpetual License you may be required to pay for Maintenance Software and Customer Support during the first year of your license. Information about the provisions of such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Maintenance Software and Customer Support (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you 8.4 Where Sage provides Maintenance Software and/or Customer Support directly to you, Sage will not be required to provide such Maintenance Software and/or Customer Support where errors arise from: 8.4.1 8.3.1 your use of any third party equipment, hardware, software software, service or communication lines; 8.4.2 incorrect 8.3.2 your use of the Software in any manner otherwise than in accordance with Sage’s operating instructions or in the case of an operator error; 8.4.3 8.3.3 your failure to fulfil or observe your obligations in Section 2 of this Agreement; 8.4.4 8.3.4 your failure to ensure that your network and systems comply with the relevant specifications provided by Sage from time to time; or 8.4.5 8.3.5 any other circumstances where it is stated in the information provided to you by Sage that such Maintenance Software and/or Customer Support will not be provided. 8.4 Sage reserves the right to introduce any substitute or replacement Software which substantially fulfils the same functions as the Software which it substitutes or replaces.