Maintenance and Services. During the term of this Agreement, provided all relevant Support Fees (set out in the Website) which are due and owing have been paid, RealVNC will provide the following services ("the Services") to you in relation to the Software in accordance with the terms and conditions of this Agreement:− 2.1 Provided you promptly notify RealVNC of any material defect in the Software (being any corrupt download, CD or licence key), RealVNC shall, subject to the following provisions, use its reasonable endeavours to correct the problem and provide a corrected version as soon as practicable after being so notified. 2.2 Updates or improvements to the Software published by RealVNC shall be made available on the RealVNC website. 2.3 The Services do not include the correction of any defects due to:− 2.3.1 any combination or inclusion of the Software with or in any computer program, equipment or devices not on the approved list on the RealVNC website; 2.3.2 you not giving RealVNC a sufficiently detailed description of the defect to enable RealVNC to identify the defect and to perform the Services; 2.3.3 any improper or unauthorised use or operation of the Software. 2.4 If a defect cannot be resolved in a reasonable time your exclusive remedy will be for RealVNC to either, at its sole option, replace the Software or refund the licence fee paid for the Software.
Appears in 6 contracts
Samples: End User License Agreement, End User License Agreement, End User License Agreement
Maintenance and Services. During the term of this Agreement, provided all relevant Support Fees (set out in the Website) which are due and owing have been paid, RealVNC will provide the following services ("the Services") to you in relation to the Software in accordance with the terms and conditions of this Agreement:−Agreement:-
2.1 Provided you promptly notify RealVNC of any material defect in the Software (being any corrupt download, CD or licence key), RealVNC shall, subject to the following provisions, use its reasonable endeavours to correct the problem and provide a corrected version as soon as practicable after being so notified.
2.2 Updates or improvements to the Software published by RealVNC shall be made available on the RealVNC website.
2.3 The Services do not include the correction of any defects due to:−to:-
2.3.1 any combination or inclusion of the Software with or in any computer program, equipment or devices not on the approved list on the RealVNC website;
2.3.2 you not giving RealVNC a sufficiently detailed description of the defect to enable RealVNC to identify the defect and to perform the Services;
2.3.3 any improper or unauthorised use or operation of the Software.
2.4 If a defect cannot be resolved in a reasonable time your exclusive remedy will be for RealVNC to either, at its sole option, replace the Software or refund the licence fee paid for the Software.
Appears in 1 contract
Samples: End User License Agreement
