Common use of Maintenance and Services Clause in Contracts

Maintenance and Services. 5.1 Maintenance Services are provided on an annual basis for certain CTC Software. The initial order for Maintenance Services shall be stated in the applicable OF. After the first year of Maintenance Services and for the remainder of the Term, You shall automatically receive Maintenance Services for successive one (1) year periods at the rates for such Maintenance Services as set forth on the OF. CTC shall provide Licensee with notice of such renewal, via invoice, at least thirty (30) days prior to such renewal date, and You may elect to discontinue Maintenance Services prior to such renewal date. 5.2 Licensee agrees to provide first line support for the Product and Software Program to users of the software within the site. Support will include (i) an appropriate number of trained personnel available to provide, in a competent manner, first line support of the Software to users within the site, and (ii) providing reproducible test case details (wherever possible) and any relevant information to CTC for any support cases that have been opened by you.

Maintenance and Services. 5.1 Maintenance Services are provided on an annual basis for certain CTC Software. The initial order for Maintenance Services shall be stated in the applicable OF. After the first year of Maintenance Services and for the remainder of the Term, You shall automatically receive Maintenance Services for successive one (1) year periods at the rates for such Maintenance Services as set forth on the OF. CTC shall provide Licensee with notice of such renewal, via invoice, at least thirty (30) days prior to such renewal date, and You may elect to discontinue Maintenance Services prior to such renewal date. 5.2 Licensee agrees to provide first line support for the Product and Software Program to users of the software within the siteEnterprise. Support will include (i) an appropriate number of trained personnel available to provide, in a competent manner, first line support of the Software to users within the siteEnterprise, and (ii) providing reproducible test case details (wherever possible) and any relevant information to CTC for any support cases that have been opened by you.

Maintenance and Services. 5.1 Maintenance Services are provided on an annual basis for certain CTC Software. The initial order for Maintenance Services shall be stated in the applicable OF. After the first year of Maintenance Services and for the remainder of the Term, You shall automatically receive Maintenance Services for successive one (1) year periods at the rates for such Maintenance Services as set forth on the OF. CTC shall provide Licensee with notice of such renewal, via invoice, at least thirty (30) days prior to such renewal date, and You may elect to discontinue Maintenance Services by written notification delivered to CTC prior to such renewal date. 5.2 Licensee agrees to provide first line support for the Product and Software Program to users of the software within the siteEnterprise. Support will include (i) an appropriate number of trained personnel available to provide, in a competent manner, first line support of the Software to users within the siteEnterprise, and (ii) providing reproducible test case details (wherever possible) and any relevant information to CTC for any support cases that have been opened by you.

Maintenance and Services. 5.1 Maintenance Services are provided on an annual basis for certain CTC Software. The initial order for Maintenance Services shall be stated in the applicable OF. After the first year of Maintenance Services and for the remainder of the Term, You shall automatically receive Maintenance Services for successive one (1) year periods at the rates for such Maintenance Services as set forth on the OF. CTC shall provide Licensee with notice of such renewal, via invoice, at least thirty (30) days prior to such renewal date, and You may elect to discontinue Maintenance Services by written notification delivered to CTC prior to such renewal date. 5.2 Licensee agrees to provide first line support for the Product and Software Program to users of the software within the site. Support will include (i) an appropriate number of trained personnel available to provide, in a competent manner, first line support of the Software to users within the site, and (ii) providing reproducible test case details (wherever possible) and any relevant information to CTC for any support cases that have been opened by you.