MAINTENANCE AND SUPPORT SERVICES PRIORITY LEVELS. Upon request for Maintenance and Support Services where the issues being experienced by the Customer are identified as a Software Error, Customer and DI will mutually agree on the severity level of the Software Error. DI will respond to issues with the Software according to the following schedule:
Appears in 3 contracts
Samples: Maintenance and Support Services Agreement, Innovations LLC Master Agreement, www.datainnovations.com
MAINTENANCE AND SUPPORT SERVICES PRIORITY LEVELS. Upon request for Maintenance and Support Services where the issues being experienced by the Customer are identified as a Software Error, Customer and DI will mutually agree on the severity level of the Software Error. DI will respond to issues problems with the Software according to the following schedule:
Appears in 1 contract
Samples: Subscription Services Agreement
