Maintenance Support. State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.
Maintenance Support. Symantec has no obligation under this License Agreement to provide maintenance/support for the Licensed Software. Any maintenance/support purchased for the Licensed Software is subject to Symantec’s then-current maintenance/support policies.
Maintenance Support. Vyve shall provide a telephone number on the applicable Service Order for inquiries and remote problem support for the Service. All such Customer support shall be provided only to Customer’s designated personnel, as mutually agreed upon by Vyve and Customer. Customer is responsible for all communications and interfaces with its End Users. In no event shall Vyve be responsible for providing support for any network, equipment or software not provided and installed by Vyve under this Master Agreement or for issues or problems beyond its control. Notwithstanding anything to the contrary in the foregoing, Vyve shall use commercially reasonable efforts to restore any cable cuts on the Vyve network and shall keep Customer reasonably advised of such restoration progress. Customer agrees to provide routine operational Service support for Vyve Equipment and Service components collocated at Customer's or any End User’s facility, including without limitation by performing reboots, as requested by Vyve. If Vyve responds to a service call initiated by Customer, and Vyve reasonably determines that the cause of the problem is not due to Vyve’s Network, but is due to Customer’s equipment or facilities, or a third party, Customer must compensate Vyve for the service call at Vyve’s then prevailing rates.
Maintenance Support. A primary consideration for system selection will be the vendor's ability to provide maintenance, service and support. This section establishes the minimum requirements of the Maintenance Agreement.
a. Contractor shall supply a rate card if requested, listing annual maintenance cost for the installed audio and video systems for the post-warranty year of installation. These costs are to be listed for Helpdesk, next day parts shipment, or onsite maintenance services. Contractor shall be very specific as to what is covered and what time and material costs are. Maintenance costs are to be itemized in a separate section.
b. All standard manufacturer's equipment warranties apply. Service and technical support provided through Certified Full Service Facility. Extended (multi-year) Customer Care Service agreements available (provided with bid response). Individual customized service agreements available as well.
c. It is mandatory to have a toll-free dial-up telephone support service with remote diagnostic troubleshooting capabilities. The Contractor shall provide help desk services and remote diagnostics to the State of Vermont on purchases made from this contract (see provided Customer Care Agreement). Problem determination, tracking, reporting and follow-up with callers shall be provided (see provided Customer Care Agreement). The Contractor shall provide help desk and remote diagnostics for existing systems. Maintenance escalation procedures shall be defined if response times are not met.
d. The Contractor’s help desk services and remote diagnostics shall be available, at a minimum, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Maintenance Support. You may acquire maintenance/technical support services (“Maintenance/Support”) for the Software provided that you subscribe to Licensor’s Maintenance/ Support programs or to an authorized Licensor partner support program. Maintenance/Support shall be based on the in-country list price and then applicable Maintenance/Support policy in effect at the time such Maintenance/Support is ordered. Maintenance/Support fees are due annually in advance and are nonrefundable and non-cancelable.
Maintenance Support. When Company has ordered maintenance support, Xxxxxx.xx will provide such support in accordance with its standard support plans. Any enhancements and changes made by Xxxxxx.xx to the Software as part of maintenance support, and information provided in the course of supplying maintenance support, shall be and remain at all times proprietary to and the sole property of Xxxxxx.xx, and the provisions in this Agreement relating to the confidential and proprietary nature of the Xxxxxx.xx Software and Confidential Information shall apply with equal force and effect to such enhancements, modifications, and changes. Such enhancements and changes may be used by Company under the Software license contained herein solely for use with the Software.
Maintenance Support. LICENSOR will provide to LICENSEE the following support with respect to the Software: If LICENSEE notifies LICENSOR of a substantial program error respecting Licensed Programs, or LICENSOR has reason to believe that error exists in Licensed Programs and so notifies LICENSEE, LICENSOR shall at its expense verify and attempt to correct such error within thirty
Maintenance Support. 6.1 Subject to the relevant Purchase Order, when Customer has ordered maintenance support, AlgoSec or Authorized Reseller, as applicable, will provide such support in accordance with its standard support plans. Any enhancements and changes made by AlgoSec or an Authorized Reseller to the AlgoSec Solution or Software as part of maintenance support, and information provided in the course of supplying maintenance support, shall be and remain at all times proprietary to and the sole property of AlgoSec, and the provisions in this Agreement relating to the confidential and proprietary nature of the AlgoSec Solution and Software shall apply with equal force and effect to such enhancements, modifications, and changes.
Maintenance Support. (a) Each Licensee shall maintain the Unit(s) it receives in good operating condition, at its sole expense. PVI shall make its technical personnel available during PVI's normal business hours for telephone consultations with Licensees' technical staff at no charge. In the event that on-site technical support is required by a Licensee during the Term, PVI shall provide such support at PVI's direct costs (as reasonably determined by PVI) for such services, including expenses of PVI's personnel for travel, meals and lodging incurred in connection with providing such services.
(b) At a Licensee's request, PVI shall use reasonable commercial efforts to make its technical personnel available to such Licensee, at no charge to such Licensee, during non-business hours for emergency telephone consultations during the Telecast of a specific event.
(c) At a Licensee's request, PVI will provide its technical personnel to render services necessary to move or operate Unit(s) for a Licensee's benefit. Such services shall be provided at PVI's direct costs for such services (as reasonably determined by PVI); provided, however, that if PVI provides Enhancements it shall be compensated for such services as provided under Section 3.4.
(d) Notwithstanding any provision contained in this Agreement to the contrary, after the initial Term, PVI shall only be obligated to provide maintenance, training and support services under this Agreement if it then provides support for L-VIS Systems for customers and licensees generally.
Maintenance Support. Sierra Wireless may from time-to-time provide updates to the Software and provide support to You relating to Your use of the Software and the associated Products. Unless you have a separate support and maintenance agreement with Sierra Wireless, Sierra Wireless has no obligation to provide updates or support to You and may stop doing so at any time.
