Common use of Managed Cloud Services Delivery Policies Clause in Contracts

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 Oracle Critical Process Management B90157 - Critical Process Management for SaaS Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 3” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 16 Oracle Mission Critical Process Management B90157 - Critical Process Management Support for SaaS B92112 - Mission Critical Support for SaaS - Entry Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 316” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 8 Oracle Critical Process Management B90157 Managed Application Cloud B90622 - Critical Process Management for SaaS Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 3” in Your order.Hosted Environment - Base

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 17 Oracle Mission Critical Process Management B90157 - Critical Process Management Support for SaaS B92116 - Mission Critical Support for SaaS - Basic Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 317” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 A Oracle Critical Process Management B90157 - Critical Process Management for SaaS Consulting Services Fixed Price/Fixed Capacity Exhibit Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 3Fixed Price Exhibit” or “Exhibit A” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 7 Oracle Critical Process Management B90157 Cloud Service Units B90168 - Critical Process Management for SaaS Cloud Service Units Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 37” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 Oracle Critical Process Management B90157 - Critical Process Management for SaaS Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 3” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 6 Oracle Critical Process Management B90157 - Critical Process Management Business Help Desk for SaaS B90164 - Business Helpdesk for SaaS - Base Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 36” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 18 Oracle Mission Critical Process Management B90157 - Critical Process Management Support for SaaS B92120 - Mission Critical Support for SaaS - Standard Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 318” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 19 Oracle Mission Critical Process Management B90157 - Critical Process Management Support for SaaS B92124 - Mission Critical Support for SaaS - Advanced Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 319” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 20 Oracle Critical Process Management B90157 Managed Enterprise Application Cloud B92630 - Critical Process Management for SaaS Oracle Managed Enterprise Application Cloud - Base Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 320” in Your order.

Managed Cloud Services Delivery Policies. In addition to the policies referenced in the Agreement and Your order for the applicable services, Oracle will comply with the Oracle Managed Cloud Service Delivery Policies, which are published in the Oracle Managed Cloud Services Service Descriptions located at xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx. EXHIBIT 3 5 Oracle Critical Process Management B90157 Extension and Integration Support B90160 - Critical Process Management Oracle Extensions and Integrations Support for SaaS Your order incorporates by reference the terms of this exhibit. This exhibit may also be referred to as the “Managed Cloud Services exhibit 35” in Your order.