Common use of Managed Hosted VESTA Services Clause in Contracts

Managed Hosted VESTA Services. Managed Hosted VESTA Service is purchased as part of a bundle from CenturyLink, along with West® A9-1-1 Routing Service and Location Data Management Service for CUSTOMER. The Managed Hosted VESTA Services provide hosted call handling functionality over a system that includes VESTA, servers and workstations installed at each CUSTOMER PSAP. Airbus will provide and maintain redundant, regionally diverse systems for Managed Hosted VESTA Call Handling, including hosted VESTA. Hosted equipment will be located in CenturyLink’s data centers. As part of Managed Hosted VESTA Services, Airbus provides, installs, configures core functions of, and monitors all required host end system components. Airbus also provides and configures core functions of all Airbus required PSAP based equipment (“CPE”) including servers, position equipment and networking equipment (routers and switches). CenturyLink installs, maintains and provides on-site Airbus certified technicians for all CPE including servers, position equipment and networking equipment (routers and switches). CenturyLink and Airbus will work with each CUSTOMER to determine and implement initial VESTA configurations. CenturyLink will work with the end-users on any future desired configuration changes and will coordinate all such changes with Airbus as required. CenturyLink, though Airbus, will provide the CUSTOMER with the following services: ✓ Managed Hosted VESTA Services ✓ Installation of host end equipment ✓ Training CenturyLink will provide the CUSTOMER with the following services as it pertains to Managed Hosted VESTA: ✓ During installation activities, CenturyLink will have primary responsibility for the following: o Project Management o Receipt and inventory of equipment at PSAPs o Installation of CPE including servers, position equipment and networking equipment. o Cabling o All telco facing coordination and installation activities (from the demark back) ✓ Project Surveys. These are to be completed by an Airbus Certified CenturyLink technician and the completed survey must be provided to the Airbus Project Manager within five business days of completion. ✓ Tier 1 Support Work performed by the CUSTOMER outside of the above parameters will result in a voiding of warranty, cancellation of maintenance services, additional service fees, recertification, reinstatement or any of the above. Airbus authorizes CenturyLink Airbus Certified technicians to perform move, add and change orders without assistance from, but with coordination with, Airbus unless the activity includes the installation of a software upgrade. Upgrades will require coordination with Airbus and assistance as required to make necessary host end changes. Included in the permitted activities are installation of knowledge bases and feature releases not part of a software upgrade and installation of additional positions. If CenturyLink is required to dispatch on-site to repair an issue caused by CUSTOMER, CenturyLink may invoice CUSTOMER for its related time and travel expenses.

Managed Hosted VESTA Services. Managed Hosted VESTA Service is purchased as part of a bundle from CenturyLink, along with West® A9-1-1 Routing Service and Location Data Management Service for CUSTOMER. The Managed Hosted VESTA Services provide hosted call handling functionality over a system that includes VESTA, servers and workstations installed at each CUSTOMER PSAP. Airbus will provide and maintain redundant, regionally diverse systems for Managed Hosted VESTA Call Handling, including hosted VESTA. Hosted equipment will be located in CenturyLink’s data centers. As part of Managed Hosted VESTA Services, Airbus provides, installs, configures core functions of, and monitors all required host end system components. Airbus also provides and configures core functions of all Airbus required PSAP based equipment (“CPE”) including servers, position equipment and networking equipment (routers and switches). CenturyLink installs, maintains and provides on-site Airbus certified technicians for all CPE including servers, position equipment and networking equipment (routers and switches). CenturyLink and Airbus will work with each CUSTOMER to determine and implement initial VESTA configurations. CenturyLink will work with the end-users on any future desired configuration changes and will coordinate all such changes with Airbus as required. CenturyLink, though Airbus, will provide the CUSTOMER with the following services: ✓  Managed Hosted VESTA Services ✓  Installation of host end equipment ✓  Training CenturyLink will provide the CUSTOMER with the following services as it pertains to Managed Hosted VESTA: ✓  During installation activities, CenturyLink will have primary responsibility for the following: o Project Management o Receipt and inventory of equipment at PSAPs o Installation of CPE including servers, position equipment and networking equipment. o Cabling o All telco facing coordination and installation activities (from the demark back) ✓  Project Surveys. These are to be completed by an Airbus Certified CenturyLink technician and the completed survey must be provided to the Airbus Project Manager within five business days of completion. ✓  Tier 1 Support Work performed by the CUSTOMER outside of the above parameters will result in a voiding of warranty, cancellation of maintenance services, additional service fees, recertification, reinstatement or any of the above. Airbus authorizes CenturyLink Airbus Certified technicians to perform move, add and change orders without assistance from, but with coordination with, Airbus unless the activity includes the installation of a software upgrade. Upgrades will require coordination with Airbus and assistance as required to make necessary host end changes. Included in the permitted activities are installation of knowledge bases and feature releases not part of a software upgrade and installation of additional positions. If CenturyLink is required to dispatch on-site to repair an issue caused by CUSTOMER, CenturyLink may invoice CUSTOMER for its related time and travel expenses.