Manual Diversion. Manual Diversion of the Customer’s traffic from the Protected Assets that are under a DDoS Attack to the Provider’s Scrubbing Center(s), will be triggered when the Customer provides Provider with a Volumetric DDoS Attack notification via the Service Portal or support hotline. The Time-To-Diversion-Initiation for a Manual Diversion will commence once Provider is notified by the Customer about a Volumetric DDoS Attack and requests the diversion. In order to request a Manual Diversion, the Customer must provide Provider both the Customer contact and the Protected Assets that the Customer request to divert manually.
