Common use of MATERIALS MAINTENANCE Clause in Contracts

MATERIALS MAINTENANCE. 16.1 Mat. Maint. Non-emergency maintenance/repair callback response time during warranty will be within eight (8) Business Hours after notification. On-Site response time to routine maintenance/repair requests such as Moves, Adds, and Changes (MACs) must be within three (3) Business Days of request, unless otherwise negotiated by Purchaser and Bidder. Routine maintenance/repair will be performed during Business Hours. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is to respond as quickly as possible to all customer service requests within the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less 16.2 Mat. Maint. Emergency on-site maintenance/repair response time during warranty will be within two (2) hours, twenty-four (24) hours per day, seven (7) days per week, including holidays. Time to correct an emergency situation must not exceed eight (8) hours after notification. Emergency maintenance applies to: (i) Failure of signaling; (ii) Failure of power supply; and (iii) Failure of any terminals deemed critical by Purchaser to the functioning of Purchaser’s business functions. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is to respond as quickly as possible to all customer service requests within the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less 16.3 Mat. Maint. Purchaser may impose liquidated damages as part of their Purchase Order/SOW for each “late” hour or part thereof (prorated in whole minutes) beginning with the time of notification and ending with the time of arrival, if Bidder’s maintenance personnel fail to meet response times identified above. MANDATORY Fully Meets 16.4 Mat. Maint. Any work or upgrade that may affect service must be coordinated with Purchaser’s coordinator a minimum of 48 hours in advance. Maintenance and upgrades that might affect service will not be conducted during Business Hours without Purchaser’s prior written approval. MANDATORY Fully Meets 16.5 Mat. Maint. Purchaser agrees that Bidder will not be liable for any damages caused by Purchaser’s actions or failure of Purchaser to fulfill any of its responsibilities for site installation. MANDATORY Fully Meets 16.6 Mat. Maint. Bidder personnel responding to maintenance calls, repairing or servicing the system must be Manufacturer-certified to work on the materials. MANDATORY Fully Meets 16.7 Mat. Maint. Bidder must maintain a log on Purchaser’s premises that details repairs, maintenance and upgrades to the system. The log must be available for inspection by Purchaser and/or DES upon request. MANDATORY Fully Meets 16.8 Mat. Maint. Purchaser must provide Bidder access to the system to perform maintenance service. MANDATORY Fully Meets 16.9 Mat. Maint. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. MANDATORY Fully Meets 16.10 Mat. Maint. Upon completion of each maintenance call, Bidder must furnish a maintenance activity report to Purchaser, which must include, as a minimum, the following: • Date and time notified. • Date and time of arrival. • Type and serial number(s) of machine(s). • Time spent for repair. • Description of malfunction. • List of parts replaced. • Additional charges, if applicable. MANDATORY Fully Meets 16.11 Mat. Maint. There must be no additional maintenance charges for: • Replacement parts. • Remedial maintenance required within a forty-eight (48) hour period due to recurrence of the same malfunction. • Time spent by maintenance personnel after arrival at the site awaiting the arrival of additional maintenance personnel and/or delivery of parts, tools or other required material. MANDATORY Fully Meets 16.12 Mat. Maint. In cases where Bidder does not respond within the required time, Purchaser must have the option of acquiring repair from another manufacturer-certified source and Bidder must be responsible for full reimbursement of costs incurred by Purchaser. Maintenance by another manufacturer- certified source when Bidder has failed to respond will not constitute grounds to void the warranty. MANDATORY Fully Meets 17.0

MATERIALS MAINTENANCE. 16.1 Mat. Maint. Non-emergency maintenance/repair callback response time during warranty will be within eight (8) Business Hours after notification. On-Site response time to routine maintenance/repair requests such as Moves, Adds, and Changes (MACs) must be within three (3) Business Days of request, unless otherwise negotiated by Purchaser and Bidder. Routine maintenance/repair will be performed during Business Hours. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications XxXxxx's current warranty maintenance/repair policy is as follows: LoVolt will consider a work item to respond as quickly as possible be a non- emergency if the situation does not have an adverse affect on the business functions of a customer. Upon notification of a customer need, the Project Manager will contact the requester within eight hours to all customer service requests coordinate the work to be performed. Staff members will be scheduled to be on-site for requested work within the following minimum standards: A. Major Outage: 2 72 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less of notification, unless otherwise agreed with customer. 16.2 Mat. Maint. Emergency on-site maintenance/repair response time during warranty will be within two (2) hours, twenty-four (24) hours per day, seven (7) days per week, including holidays. Time to correct an emergency situation must not exceed eight (8) hours after notification. Emergency maintenance applies to: (i) Failure of signaling; (ii) Failure of power supply; and (iii) Failure of any terminals deemed critical by Purchaser to the functioning of Purchaser’s business functions. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications XxXxxx's current Emergency maintenance/repair policy is as follows: Emergencies are the highest priority source of work. LoVolt will consider a work item to respond as quickly as possible be an emergency if the situation results in a failure of the installed system or the system functionality is deemed critical for business functions. If a staff member is unsure whether or not a situation is an emergency, he or she will consult with his or her supervisor. If a supervisor is not available, the employee will contact the Project Manager. For emergencies that occur after regular working hours, LoVolt has a twenty-four (24) hour emergency response system in place. This response system includes the designation of a maintenance employee in charge for each day with an open purchase order for obtaining required supplies or equipment and access to all customer service requests LoVolt's materials and supplies. The designated employee shall prepare a work order and report on any emergency within the following minimum standards: A. Major Outage: 2 two hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less of notification. 16.3 Mat. Maint. Purchaser may impose liquidated damages as part of their Purchase Order/SOW for each “late” hour or part thereof (prorated in whole minutes) beginning with the time of notification and ending with the time of arrival, if BidderXxxxxx’s maintenance personnel fail to meet response times identified above. MANDATORY Fully Meets 16.4 Mat. Maint. Any work or upgrade that may affect service must be coordinated with Purchaser’s coordinator a minimum of 48 hours in advance. Maintenance and upgrades that might affect service will not be conducted during Business Hours without Purchaser’s prior written approval. MANDATORY Fully Meets 16.5 Mat. Maint. Purchaser agrees that Bidder will not be liable for any damages caused by Purchaser’s actions or failure of Purchaser to fulfill any of its responsibilities for site installation. MANDATORY Fully Meets 16.6 Mat. Maint. Bidder personnel responding to maintenance calls, repairing or servicing the system must be Manufacturer-certified to work on the materials. MANDATORY Fully Meets 16.7 Mat. Maint. Bidder must maintain a log on Purchaser’s premises that details repairs, maintenance and upgrades to the system. The log must be available for inspection by Purchaser and/or DES upon request. MANDATORY Fully Meets 16.8 Mat. Maint. Purchaser must provide Bidder access to the system to perform maintenance service. MANDATORY Fully Meets 16.9 Mat. Maint. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. MANDATORY Fully Meets 16.10 Mat. Maint. Upon completion of each maintenance call, Bidder must furnish a maintenance activity report to Purchaser, which must include, as a minimum, the following: • Date and time notified. • Date and time of arrival. • Type and serial number(s) of machine(s). • Time spent for repair. • Description of malfunction. • List of parts replaced. • Additional charges, if applicable. MANDATORY Fully Meets 16.11 Mat. Maint. There must be no additional maintenance charges for: • Replacement parts. • Remedial maintenance required within a forty-eight (48) hour period due to recurrence of the same malfunction. • Time spent by maintenance personnel after arrival at the site awaiting the arrival of additional maintenance personnel and/or delivery of parts, tools or other required material. MANDATORY Fully Meets 16.12 Mat. Maint. In cases where Bidder does not respond within the required time, Purchaser must have the option of acquiring repair from another manufacturer-certified source and Bidder must be responsible for full reimbursement of costs incurred by Purchaser. Maintenance by another manufacturer- certified source when Bidder has failed to respond will not constitute grounds to void the warranty. MANDATORY Fully Meets 17.0

MATERIALS MAINTENANCE. 16.1 Mat. Maint. Non-emergency maintenance/repair callback response time during warranty will be within eight (8) Business Hours after notification. On-Site response time to routine maintenance/repair requests such as Moves, Adds, and Changes (MACs) must be within three (3) Business Days of request, unless otherwise negotiated by Purchaser and Bidder. Routine maintenance/repair will be performed during Business Hours. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is FULLY MEETS ITG understands and agrees to respond as quickly as possible to all customer service requests within meet the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less required response time for non-emergency maintenance/repair 16.2 Mat. Maint. Emergency on-site maintenance/repair response time during warranty will be within two (2) hours, twenty-four (24) hours per day, seven (7) days per week, including holidays. Time to correct an emergency situation must not exceed eight (8) hours after notification. Emergency maintenance applies to: (i) Failure of signaling; (ii) Failure of power supply; and (iii) Failure of any terminals deemed critical by Purchaser to the functioning of Purchaser’s business functions. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is FULLY MEETS ITG understands and agrees to respond as quickly as possible to all customer service requests within meet the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less required response time for emergency maintenance/repair 16.3 Mat. Maint. Purchaser may impose liquidated damages as part of their Purchase Order/SOW for each “late” hour or part thereof (prorated in whole minutes) beginning with the time of notification and ending with the time of arrival, if Bidder’s maintenance personnel fail to meet response times identified above. MANDATORY Fully Meets FULLY MEETS 16.4 Mat. Maint. Any work or upgrade that may affect service must be coordinated with Purchaser’s coordinator a minimum of 48 hours in advance. Maintenance and upgrades that might affect service will not be conducted during Business Hours without Purchaser’s prior written approval. MANDATORY Fully Meets FULLY MEETS 16.5 Mat. Maint. Purchaser agrees that Bidder will not be liable for any damages caused by Purchaser’s actions or failure of Purchaser to fulfill any of its responsibilities for site installation. MANDATORY Fully Meets FULLY MEETS 16.6 Mat. Maint. Bidder personnel responding to maintenance calls, repairing or servicing the system must be Manufacturer-certified to work on the materials. MANDATORY Fully Meets FULLY MEETS 16.7 Mat. Maint. Bidder must maintain a log on Purchaser’s premises that details repairs, maintenance and upgrades to the system. The log must be available for inspection by Purchaser and/or DES upon request. MANDATORY Fully Meets FULLY MEETS 16.8 Mat. Maint. Purchaser must provide Bidder access to the system to perform maintenance service. MANDATORY Fully Meets FULLY MEETS 16.9 Mat. Maint. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. MANDATORY Fully Meets 16.10 Mat. Maint. Upon completion of each maintenance call, Bidder must furnish a maintenance activity report to Purchaser, which must include, as a minimum, the following: • Date and time notified. • Date and time of arrival. • Type and serial number(s) of machine(s). • Time spent for repair. • Description of malfunction. • List of parts replaced. • Additional charges, if applicable. MANDATORY Fully Meets 16.11 Mat. Maint. There must be no additional maintenance charges for: • Replacement parts. • Remedial maintenance required within a forty-eight (48) hour period due to recurrence of the same malfunction. • Time spent by maintenance personnel after arrival at the site awaiting the arrival of additional maintenance personnel and/or delivery of parts, tools or other required material. MANDATORY Fully Meets 16.12 Mat. Maint. In cases where Bidder does not respond within the required time, Purchaser must have the option of acquiring repair from another manufacturer-certified source and Bidder must be responsible for full reimbursement of costs incurred by Purchaser. Maintenance by another manufacturer- certified source when Bidder has failed to respond will not constitute grounds to void the warranty. MANDATORY Fully Meets 17.0FULLY MEETS

MATERIALS MAINTENANCE. 16.1 Mat. Maint. Non-emergency maintenance/repair callback response time during warranty will be within eight (8) Business Hours after notification. On-Site response time to routine maintenance/repair requests such as Moves, Adds, and Changes (MACs) must be within three (3) Business Days of request, unless otherwise negotiated by Purchaser and Bidder. Routine maintenance/repair will be performed during Business Hours. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is Xxxxxxx will respond with technical support to respond as quickly as possible non-emergency maintenance/repair callbacks within 8 hours of notification. Moves, Adds, and Changes - Xxxxxxx will send technical support within 3 business days of request. Xxxxxxx will perform routine maintenance/repair during normal business hours. For each service, Xxxxxxx will report to all customer the designated coordinator prior to and after the service requests within the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less call. Contact XxxxxxxXxxXxxxxxxxxxx@xxxxxxx.xxx for more information. 16.2 Mat. Maint. Emergency on-site maintenance/repair response time during warranty will be within two (2) hours, twenty-four (24) hours per day, seven (7) days per week, including holidays. Time to correct an emergency situation must not exceed eight (8) hours after notification. Emergency maintenance applies to: (i) Failure of signaling; (ii) Failure of power supply; and (iii) Failure of any terminals deemed critical by Purchaser to the functioning of Purchaser’s business functions. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is to respond as quickly as possible to Xxxxxxx will provide all customer service requests within the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less necessary maintenance/repair response times for awarded Regions. 16.3 Mat. Maint. Purchaser may impose liquidated damages as part of their Purchase Order/SOW for each “late” hour or part thereof (prorated in whole minutes) beginning with the time of notification and ending with the time of arrival, if Bidder’s maintenance personnel fail to meet response times identified above. MANDATORY Fully Meets 16.4 Mat. Maint. Any work or upgrade that may affect service must be coordinated with Purchaser’s coordinator a minimum of 48 hours in advance. Maintenance and upgrades that might affect service will not be conducted during Business Hours without Purchaser’s prior written approval. MANDATORY Fully Meets 16.5 Mat. Maint. Purchaser agrees that Bidder will not be liable for any damages caused by Purchaser’s actions or failure of Purchaser to fulfill any of its responsibilities for site installation. MANDATORY Fully Meets 16.6 Mat. Maint. Bidder personnel responding to maintenance calls, repairing or servicing the system must be Manufacturer-certified to work on the materials. MANDATORY Fully Meets 16.7 Mat. Maint. Bidder must maintain a log on Purchaser’s premises that details repairs, maintenance and upgrades to the system. The log must be available for inspection by Purchaser and/or DES upon request. MANDATORY Fully Meets 16.8 Mat. Maint. Purchaser must provide Bidder access to the system to perform maintenance service. MANDATORY Fully Meets 16.9 Mat. Maint. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. MANDATORY Fully Meets 16.10 Mat. Maint. Upon completion of each maintenance call, Bidder must furnish a maintenance activity report to Purchaser, which must include, as a minimum, the following: • Date and time notified. • Date and time of arrival. • Type and serial number(s) of machine(s). • Time spent for repair. • Description of malfunction. • List of parts replaced. • Additional charges, if applicable. MANDATORY Fully Meets 16.11 Mat. Maint. There must be no additional maintenance charges for: • Replacement parts. • Remedial maintenance required within a forty-eight (48) hour period due to recurrence of the same malfunction. • Time spent by maintenance personnel after arrival at the site awaiting the arrival of additional maintenance personnel and/or delivery of parts, tools or other required material. MANDATORY Fully Meets 16.12 Mat. Maint. In cases where Bidder does not respond within the required time, Purchaser must have the option of acquiring repair from another manufacturer-certified source and Bidder must be responsible for full reimbursement of costs incurred by Purchaser. Maintenance by another manufacturer- certified source when Bidder has failed to respond will not constitute grounds to void the warranty. MANDATORY Fully Meets 17.0.

MATERIALS MAINTENANCE. 16.1 Mat. Maint. Non-emergency maintenance/repair callback response time during warranty will be within eight (8) Business Hours after notification. On-Site response time to routine maintenance/repair requests such as Moves, Adds, and Changes (MACs) must be within three (3) Business Days of request, unless otherwise negotiated by Purchaser and Bidder. Routine maintenance/repair will be performed during Business Hours. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is Xxxxxxxx has Technicians available to respond as quickly as possible be dispatched to all customer service requests within the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less any of our customers statewide. 16.2 Mat. Maint. Emergency on-site maintenance/repair response time during warranty will be within two (2) hours, twenty-four (24) hours per day, seven (7) days per week, including holidays. Time to correct an emergency situation must not exceed eight (8) hours after notification. Emergency maintenance applies to: (i) Failure of signaling; (ii) Failure of power supply; and (iii) Failure of any terminals deemed critical by Purchaser to the functioning of Purchaser’s business functions. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is Xxxxxxxx has on call personel to respond as quickly as possible to all customer service requests within the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less address any issues 24hours a day, 7 days a week, 365 days a year. 16.3 Mat. Maint. Purchaser may impose liquidated damages as part of their Purchase Order/SOW for each “late” hour or part thereof (prorated in whole minutes) beginning with the time of notification and ending with the time of arrival, if BidderXxxxxx’s maintenance personnel fail to meet response times identified above. MANDATORY Fully Meets 16.4 Mat. Maint. Any work or upgrade that may affect service must be coordinated with Purchaser’s coordinator a minimum of 48 hours in advance. Maintenance and upgrades that might affect service will not be conducted during Business Hours without Purchaser’s prior written approval. MANDATORY Fully Meets 16.5 Mat. Maint. Purchaser agrees that Bidder will not be liable for any damages caused by Purchaser’s actions or failure of Purchaser to fulfill any of its responsibilities for site installation. MANDATORY Fully Meets 16.6 Mat. Maint. Bidder personnel responding to maintenance calls, repairing or servicing the system must be Manufacturer-certified to work on the materials. MANDATORY Fully Meets 16.7 Mat. Maint. Bidder must maintain a log on Purchaser’s premises that details repairs, maintenance and upgrades to the system. The log must be available for inspection by Purchaser and/or DES upon request. MANDATORY Fully Meets 16.8 Mat. Maint. Purchaser must provide Bidder access to the system to perform maintenance service. MANDATORY Fully Meets 16.9 Mat. Maint. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. MANDATORY Fully Meets 16.10 Mat. Maint. Upon completion of each maintenance call, Bidder must furnish a maintenance activity report to Purchaser, which must include, as a minimum, the following: • Date and time notified. • Date and time of arrival. • Type and serial number(s) of machine(s). • Time spent for repair. • Description of malfunction. • List of parts replaced. • Additional charges, if applicable. MANDATORY Fully Meets 16.11 Mat. Maint. There must be no additional maintenance charges for: • Replacement parts. • Remedial maintenance required within a forty-eight (48) hour period due to recurrence of the same malfunction. • Time spent by maintenance personnel after arrival at the site awaiting the arrival of additional maintenance personnel and/or delivery of parts, tools or other required material. MANDATORY Fully Meets 16.12 Mat. Maint. In cases where Bidder does not respond within the required time, Purchaser must have the option of acquiring repair from another manufacturer-certified source and Bidder must be responsible for full reimbursement of costs incurred by Purchaser. Maintenance by another manufacturer- certified source when Bidder has failed to respond will not constitute grounds to void the warranty. MANDATORY Fully Meets 17.0

MATERIALS MAINTENANCE. 16.1 Mat. Maint. Non-emergency maintenance/repair callback response time during warranty will be within eight (8) Business Hours after notification. On-Site response time to routine maintenance/repair requests such as Moves, Adds, and Changes (MACs) must be within three (3) Business Days of request, unless otherwise negotiated by Purchaser and Bidder. Routine maintenance/repair will be performed during Business Hours. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is to Xxxxxxx'x service teams typically respond as quickly as possible to all customer service requests within the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less 24-48 hours. 16.2 Mat. Maint. Emergency on-site maintenance/repair response time during warranty will be within two (2) hours, twenty-four (24) hours per day, seven (7) days per week, including holidays. Time to correct an emergency situation must not exceed eight (8) hours after notification. Emergency maintenance applies to: (i) Failure of signaling; (ii) Failure of power supply; and (iii) Failure of any terminals deemed critical by Purchaser to the functioning of Purchaser’s business functions. Written Response Required MANDATORY SCORED Fully Meets Interwest Communications policy is Xxxxxxx, Inc. agrees to respond as quickly as possible to all customer service requests within the following minimum standards: A. Major Outage: 2 hours or less B. Minor Outage: 24 hours or less (Monday through Friday) C. MAC: 3 Days or less timeline described. 16.3 Mat. Maint. Purchaser may impose liquidated damages as part of their Purchase Order/SOW for each “late” hour or part thereof (prorated in whole minutes) beginning with the time of notification and ending with the time of arrival, if Bidder’s maintenance personnel fail to meet response times identified above. MANDATORY Fully Meets Fully Meets Fully Meets Fully Meets 16.4 Mat. Maint. Any work or upgrade that may affect service must be coordinated with Purchaser’s coordinator a minimum of 48 hours in advance. Maintenance and upgrades that might affect service will not be conducted during Business Hours without Purchaser’s prior written approval. MANDATORY Fully Meets 16.5 Mat. Maint. Purchaser agrees that Bidder will not be liable for any damages caused by Purchaser’s actions or failure of Purchaser to fulfill any of its responsibilities for site installation. MANDATORY Fully Meets 16.6 Mat. Maint. Bidder personnel responding to maintenance calls, repairing or servicing the system must be Manufacturer-certified to work on the materials. MANDATORY Fully Meets 16.7 Mat. Maint. Bidder must maintain a log on Purchaser’s premises that details repairs, maintenance and upgrades to the system. The log must be available for inspection by Purchaser and/or DES upon request. MANDATORY Fully Meets 16.8 Mat. Maint. Purchaser must provide Bidder access to the system to perform maintenance service. MANDATORY Fully Meets 16.9 Mat. Maint. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. MANDATORY Fully Meets 16.10 Mat. Maint. Upon completion of each maintenance call, Bidder must furnish a maintenance activity report to Purchaser, which must include, as a minimum, the following: • Date and time notified. • Date and time of arrival. • Type and serial number(s) of machine(s). • Time spent for repair. • Description of malfunction. • List of parts replaced. • Additional charges, if applicable. MANDATORY Fully Meets 16.11 Mat. Maint. There must be no additional maintenance charges for: • Replacement parts. • Remedial maintenance required within a forty-eight (48) hour period due to recurrence of the same malfunction. • Time spent by maintenance personnel after arrival at the site awaiting the arrival of additional maintenance personnel and/or delivery of parts, tools or other required material. MANDATORY Fully Meets 16.12 Mat. Maint. In cases where Bidder does not respond within the required time, Purchaser must have the option of acquiring repair from another manufacturer-certified source and Bidder must be responsible for full reimbursement of costs incurred by Purchaser. Maintenance by another manufacturer- certified source when Bidder has failed to respond will not constitute grounds to void the warranty. MANDATORY Fully Meets 17.0.