Common use of MEANS OF ACCESSING THE SERVICE Clause in Contracts

MEANS OF ACCESSING THE SERVICE. The service shall be available: a) by letter and fax b) to personal callers on a drop-in basis c) email d) CAT Adviceline - as part of our membership of NCA, CAT will join in the provision of a public advice line to increase access to advice and information over the phone. e) Email advice f) Online chat The advertised opening times relate to the period when the doors are open to the public. CAT will endeavour to see all clients who enter CAT during the drop-in times continuing, where necessary, to provide advice through the afternoon; but advice is not normally given after 4.00 pm to allow time for case recording and casework supervision. Monday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Tuesday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Wednesday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Thursday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Specialist debt and benefits advice appointments 10:00 am – 4:00 pm are available through the week (at Carnarvon Road and Old Road) Food & Clothing Crisis Support 10.00am – 4.00pm Harwich CAT, Jobcentre Plus, 000 Xxxx Xxxxxx, Xxxxxxx XX00 0XX Monday Generalist Advice Drop-in 9:30 am – 12:30 pm Tuesday Generalist Advice Drop-in 9:30 am – 12:30 pm Monday and Tuesday appointments for all advice 1.00pm – 4.00pm 00 Xxxx Xxxxxx, Xxxxxxxxxxx Wednesday (weekly) Generalist Advice Appointments 9:30 am – 12.30 pm Wednesday (weekly) Generalist Advice Appointments 9:30 am – 12:30 pm Thursday (fortnightly) Generalist Advice Appointments 10:45 am – 12.30 pm Monday (weekly) Generalist Advice Appointments 9:30 am – 12.30 pm

MEANS OF ACCESSING THE SERVICE. The service shall be available: a) by letter and fax b) to personal callers on a drop-in basis c) email d) CAT Adviceline - as part of our membership of NCA, NCA CAT will join in the provision of a public advice line to increase access to advice and information over the phonephone as from 3 April 2017. e) The provision of Email advice f) Online chat advice and Webchat known as the digital service will also evolve in 2017 The advertised opening times relate to the period when the doors are open to the public. CAT will endeavour to see all clients who enter CAT during the drop-in times continuing, where necessary, to provide advice through the afternoon; but advice is not normally given after 4.00 pm to allow time for case recording and casework supervision. Monday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Tuesday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Wednesday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Thursday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 4:30 pm 10.00 am – 12.30 pm Specialist debt and benefits advice appointments 10:00 am – 4:00 pm are available through the week (at Carnarvon Road and Old Road) Food & Clothing Crisis Support 10.00am – 4.00pm Harwich CAT, Jobcentre Plus, 000 Xxxx Xxxxxx, Xxxxxxx XX00 0XX Monday Generalist Advice Drop-in 9:30 am – 12:30 pm Tuesday Generalist Advice Drop-in 9:30 am – 12:30 pm Monday and Tuesday appointments for all advice 1.00pm – 4.00pm 00 Xxxx Xxxxxx, Xxxxxxxxxxx Wednesday (weekly) Generalist Advice Appointments 9:30 am – 12.30 pm Wednesday (weekly) Generalist Advice Appointments 9:30 am – 12:30 pm Brightlingsea Council Offices, Victoria Place, Brightlingsea Thursday (fortnightly) Generalist Advice Appointments 10:45 am – 12.30 pm Monday (weekly) Generalist Advice Appointments 9:30 am – 12.30 pm

MEANS OF ACCESSING THE SERVICE. The service shall be available: a) by letter and fax b) to personal callers on a drop-in basis c) email d) CAT Adviceline - as part of our membership of NCA, NCA CAT will join in the provision of a public advice line to increase access to advice and information over the phone. e) The provision of Email advice f) Online chat advice and Webchat known as the digital service will also evolve in 2018. The advertised opening times relate to the period when the doors are open to the public. CAT will endeavour to see all clients who enter CAT during the drop-in times continuing, where necessary, to provide advice through the afternoon; but advice is not normally given after 4.00 pm to allow time for case recording and casework supervision. Monday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Tuesday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Wednesday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Thursday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 pm Specialist debt and benefits advice appointments 10:00 am – 4:00 pm are available through the week (at Carnarvon Road and Old Road) Food & Clothing Crisis Support 10.00am – 4.00pm Harwich CAT, Jobcentre Plus, 000 Xxxx Xxxxxx, Xxxxxxx XX00 0XX Monday Generalist Advice Drop-in 9:30 am – 12:30 pm Tuesday Generalist Advice Drop-in 9:30 am – 12:30 pm Monday and Tuesday appointments for all advice 1.00pm – 4.00pm 00 Xxxx Xxxxxx, Xxxxxxxxxxx Wednesday (weekly) Generalist Advice Appointments 9:30 am – 12.30 pm Wednesday (weekly) Generalist Advice Appointments 9:30 am – 12:30 pm Thursday (fortnightly) Generalist Advice Appointments 10:45 am – 12.30 pm Monday (weekly) Generalist Advice Appointments 9:30 am – 12.30 pm

MEANS OF ACCESSING THE SERVICE. The service shall be available: a) by letter and fax b) to personal callers on a drop-in basis c) email d) CAT Adviceline - as part of our membership of NCA, CAT will join in the provision of a public advice line to increase access to advice and information over the phone. e) Email advice f) Online chat basis at: The advertised opening times relate to the period when the doors are open to the public. CAT The bureau will endeavour to see all clients who enter CAT the bureau during the drop-in times continuing, where necessary, to provide advice through the afternoon; but advice is not normally given after 4.00 4.15 pm to allow time for case recording and casework supervision. Monday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 pm 10.00 am – 12.30 4:30 pm Tuesday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 4:30 pm 10.00 am – 12.30 pm Wednesday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 4:30 pm 10.00 am – 12.30 pm Thursday Assisted Information Generalist Advice Drop-in 10:00 am – 4:00 4:30 pm 10.00 am – 12.30 pm Specialist debt and benefits advice appointments 10:00 am 5.30 pm – 4:00 8.00 pm are available through the week (at Carnarvon Road and Old Road) Food & Clothing Crisis Support 10.00am – 4.00pm Harwich CAT, Jobcentre Plus, 000 Xxxx Xxxxxx, Xxxxxxx XX00 0XX Monday Assisted Information Generalist Advice Drop-in 9:30 10:00 am – 12:30 4:30 pm Tuesday Generalist Advice Drop-in 9:30 am – 12:30 pm Monday and Tuesday appointments for all advice 1.00pm – 4.00pm 00 Xxxx Xxxxxx, Xxxxxxxxxxx Wednesday (weekly) Generalist Advice Appointments 9:30 10.00 am – 12.30 pm Wednesday (weekly) Tuesday Assisted Information Generalist Advice Appointments 9:30 10:00 am – 12:30 4:30 pm 10.00 am – 3.00 pm Wednesday Assisted Information 10:00 am – 4:30 pm Thursday (fortnightly) Assisted Information 10:00 am – 4:30 pm Friday Assisted Information 10:00 am – 4:30 pm Wednesday Generalist Advice Appointments 10:45 10:00 am – 1.30 pm Wednesday Generalist Advice Appointments 10:00 am – 2.00 pm Thursday Generalist Advice Appointments 10:00 am – 12.30 pm Monday (weekly) Generalist Advice Appointments 9:30 am – 12.30 pmA home visiting service exists, but is funded by North East Essex PCT and Essex County Council and therefore not included under this Agreement. All these services shall be clearly advertised.